TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

(4.6/5 | 281598 reviews)
Star ratings are from 2021
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Rated 3 out of 5 by from There are some glitches Somehow it does not enter TIN for some Fidelity Index Fund Dividends, though it enters for other Fidelity funds. Several other errors that it flags are errors within TurboTax. Also, it should be able to look uo and fill in Foreign Source Percentage of widely used funds such as Fidelity Europe, Fidelity Nordic, etc.
Date published: 2021-05-17
Rated 4 out of 5 by from TurboTax is SUPER i have used TurboTax year after year and I will use TurboTax again next year
Date published: 2021-05-17
Rated 2 out of 5 by from Hidden Costs I thought it would be easy to file nd get my refund through direct deposit but TurboTax decided to charge an expensive fee to do this. I was mad that the fee popped up after i had already selected payment options and was locked out of the screen to undo the option. If i had known the fee was there, i would have elected to pay with my card or some other way instead of by taking it out of my refund.
Date published: 2021-05-17
Rated 5 out of 5 by from TurboTax is awesome Step by step instructions, chat with staff when I have questions, save me a lot of time.
Date published: 2021-05-17
Rated 5 out of 5 by from TurboTax Exceeded My Expectations this was the first time that i did my taxes all by myself. Turbo Tax was very easy to navigate and input my information. if i was unsure about something it was easy to go back and double check everything. I will definitely be using turbo tax to do my taxes going forward.
Date published: 2021-05-17
Rated 5 out of 5 by from Turbo Tax is pretty Awesom Everything was fine. I finished my taxes in the nick of time.
Date published: 2021-05-17
Rated 4 out of 5 by from Fairly easy to use Fairly easy to use. It helps to have some understanding of the tax system though.
Date published: 2021-05-17
Rated 5 out of 5 by from No problems! Had a nice review session, went fantastic! I would recommend it.
Date published: 2021-05-17
Rated 2 out of 5 by from Watch out for the "Live" version! Very deceiving! I only wanted Turbo Tax Premier, not the "Live Premier" and was charged an additional $80 for a service I didn't even use! I attempted to call in and ask that the price get reduced to the "non-live" version and he said he couldn't do it. So after 27 min on the phone with him, I just went ahead and paid the increased cost for something I didn't use because I had finished my taxes and there was no way I was going to do my taxes again through the non-live version. I requested a refund as the CSR instructed me but they were unable to locate my order number! I am beyond frustrated with Turbo Tax, my first attempt at resolving ended when my 15min call was disconnected and the rep didn't call me back, my second call was a back and forth with a CSR rep that told me there was nothing he could do after 30min on the phone! And finally the system can't find my order number so that I can request a refund. Beyond frustrated!
Date published: 2021-05-17
Rated 5 out of 5 by from excellent Turbo Tax was easy to follow and I would recommend it to any one.
Date published: 2021-05-17
All TurboTax® Offerings Reviews - Page 882
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from There are some glitches Somehow it does not enter TIN for some Fidelity Index Fund Dividends, though it enters for other Fidelity funds. Several other errors that it flags are errors within TurboTax. Also, it should be able to look uo and fill in Foreign Source Percentage of widely used funds such as Fidelity Europe, Fidelity Nordic, etc.
Date published: 2021-05-17
Rated 4 out of 5 by from TurboTax is SUPER i have used TurboTax year after year and I will use TurboTax again next year
Date published: 2021-05-17
Rated 2 out of 5 by from Hidden Costs I thought it would be easy to file nd get my refund through direct deposit but TurboTax decided to charge an expensive fee to do this. I was mad that the fee popped up after i had already selected payment options and was locked out of the screen to undo the option. If i had known the fee was there, i would have elected to pay with my card or some other way instead of by taking it out of my refund.
Date published: 2021-05-17
Rated 5 out of 5 by from TurboTax is awesome Step by step instructions, chat with staff when I have questions, save me a lot of time.
Date published: 2021-05-17
Rated 5 out of 5 by from TurboTax Exceeded My Expectations this was the first time that i did my taxes all by myself. Turbo Tax was very easy to navigate and input my information. if i was unsure about something it was easy to go back and double check everything. I will definitely be using turbo tax to do my taxes going forward.
Date published: 2021-05-17
Rated 5 out of 5 by from Turbo Tax is pretty Awesom Everything was fine. I finished my taxes in the nick of time.
Date published: 2021-05-17
Rated 4 out of 5 by from Fairly easy to use Fairly easy to use. It helps to have some understanding of the tax system though.
Date published: 2021-05-17
Rated 5 out of 5 by from No problems! Had a nice review session, went fantastic! I would recommend it.
Date published: 2021-05-17
Rated 2 out of 5 by from Watch out for the "Live" version! Very deceiving! I only wanted Turbo Tax Premier, not the "Live Premier" and was charged an additional $80 for a service I didn't even use! I attempted to call in and ask that the price get reduced to the "non-live" version and he said he couldn't do it. So after 27 min on the phone with him, I just went ahead and paid the increased cost for something I didn't use because I had finished my taxes and there was no way I was going to do my taxes again through the non-live version. I requested a refund as the CSR instructed me but they were unable to locate my order number! I am beyond frustrated with Turbo Tax, my first attempt at resolving ended when my 15min call was disconnected and the rep didn't call me back, my second call was a back and forth with a CSR rep that told me there was nothing he could do after 30min on the phone! And finally the system can't find my order number so that I can request a refund. Beyond frustrated!
Date published: 2021-05-17
Rated 5 out of 5 by from excellent Turbo Tax was easy to follow and I would recommend it to any one.
Date published: 2021-05-17
All TurboTax® Offerings Reviews - Page 882