TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

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Rated 1 out of 5 by from TurboTax Live Full Service is not worth the money TurboTax Live Full Service Premier is not worth the money for the average person. I ran my taxes myself through a similar tool in under an hour and found that I was within a few dollars of the amount that the provided tax expert calculated. So not only did I pay about $400.00 extra dollars to file my taxes, but I spent hours trying to contact my agent and worrying about when the next step will be. The process took days compared to the hour that I spent in a similar tool by myself. I do not recommend this service.
Date published: 2022-04-05
Rated 5 out of 5 by from Satisfied Turbo Tax customer for 21 years. The first two experts assigned to me refused to do my return & didn't communicate. Jamia picked up where they left off and provided an outstanding service, restoring my trust in Turbo Tax.
Date published: 2022-04-05
Rated 3 out of 5 by from Wrong product Wrong product as I live in Florida so no return is necessary for filing. do not want Fed, State product for next year.
Date published: 2022-04-05
Rated 3 out of 5 by from Frustrating Now i know why I used intuit last year. It was much easier, and more streamlined
Date published: 2022-04-05
Rated 5 out of 5 by from Great service Very attentive, extremely helpful. I would highly recommend the service.
Date published: 2022-04-05
Rated 5 out of 5 by from I love Turbo Tax I recently tried a different filing service and found it way below standards of Turbo Tax
Date published: 2022-04-05
Rated 5 out of 5 by from TurboTax is user friendly Thanks for making TurboTax user friendly. TurboTax is awesome because they explain things before I click on them.
Date published: 2022-04-05
Rated 5 out of 5 by from TurboTax is AWESOME!! You made it very easy to file my taxes and helped me figure out if I made a mistake!!
Date published: 2022-04-05
Rated 5 out of 5 by from great I was very happy with the service. My tax expert was very helpful. I would recrement to family and friend.
Date published: 2022-04-05
Rated 4 out of 5 by from Pretty darn satisfied Midway through my taxes, I realized it was getting too complicated with a lot of the life changes I had this year. I chose the "chicken exit" red button and signed up for TurboTax Live Full Service. It was super easy to upload my docs and I felt some sense of accomplishment that I had at least started the process before a pro took over (i.e. it wasn't totally wasted effort). Also neat that I could highlight my key questions and concerns with my return upfront AND talk to the actual human being on the other side doing my taxes. Overall super happy with the process. My only complaint was that at times I wasn't sure how long the whole process might take (days/weeks?) and so a little more transparency there would have helped. Would recommend.
Date published: 2022-04-05
All TurboTax® Offerings Reviews - Page 8806
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from TurboTax Live Full Service is not worth the money TurboTax Live Full Service Premier is not worth the money for the average person. I ran my taxes myself through a similar tool in under an hour and found that I was within a few dollars of the amount that the provided tax expert calculated. So not only did I pay about $400.00 extra dollars to file my taxes, but I spent hours trying to contact my agent and worrying about when the next step will be. The process took days compared to the hour that I spent in a similar tool by myself. I do not recommend this service.
Date published: 2022-04-05
Rated 5 out of 5 by from Satisfied Turbo Tax customer for 21 years. The first two experts assigned to me refused to do my return & didn't communicate. Jamia picked up where they left off and provided an outstanding service, restoring my trust in Turbo Tax.
Date published: 2022-04-05
Rated 3 out of 5 by from Wrong product Wrong product as I live in Florida so no return is necessary for filing. do not want Fed, State product for next year.
Date published: 2022-04-05
Rated 3 out of 5 by from Frustrating Now i know why I used intuit last year. It was much easier, and more streamlined
Date published: 2022-04-05
Rated 5 out of 5 by from Great service Very attentive, extremely helpful. I would highly recommend the service.
Date published: 2022-04-05
Rated 5 out of 5 by from I love Turbo Tax I recently tried a different filing service and found it way below standards of Turbo Tax
Date published: 2022-04-05
Rated 5 out of 5 by from TurboTax is user friendly Thanks for making TurboTax user friendly. TurboTax is awesome because they explain things before I click on them.
Date published: 2022-04-05
Rated 5 out of 5 by from TurboTax is AWESOME!! You made it very easy to file my taxes and helped me figure out if I made a mistake!!
Date published: 2022-04-05
Rated 5 out of 5 by from great I was very happy with the service. My tax expert was very helpful. I would recrement to family and friend.
Date published: 2022-04-05
Rated 4 out of 5 by from Pretty darn satisfied Midway through my taxes, I realized it was getting too complicated with a lot of the life changes I had this year. I chose the "chicken exit" red button and signed up for TurboTax Live Full Service. It was super easy to upload my docs and I felt some sense of accomplishment that I had at least started the process before a pro took over (i.e. it wasn't totally wasted effort). Also neat that I could highlight my key questions and concerns with my return upfront AND talk to the actual human being on the other side doing my taxes. Overall super happy with the process. My only complaint was that at times I wasn't sure how long the whole process might take (days/weeks?) and so a little more transparency there would have helped. Would recommend.
Date published: 2022-04-05
All TurboTax® Offerings Reviews - Page 8806