TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

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Own a business
Student
Rated 5 out of 5 by from Easy to use Easy to follow the instructions using turbo tax online.
Date published: 2021-02-27
Rated 2 out of 5 by from Worst experience I have ever had with Turbo Tax I filed my brothers and my return. On my brother's it would not submit the final copy and kept saying there was an error on the address of his W2 and the ID number. The problem is that the information is what was listed on the W2. I had to fake an address other than the one listed on the W2 to make it go through to be submitted. I also had to remove the ID number so it would process. On my return it kept saying there was an error on the Form 1116 in the amount that I had listed ($494.00). However, that was the amount listed on my forms. To get Turbo Tax to submit my federal tax forms I had to go back and read and complete Form 1116 on my own. I am unsure if it is correct or not but at least I was allowed to submit it. I have used Turbo Tax since it first came out and I have never had an issue until this year. Not accepting the information that the tax payer was provided is a problem that should not happen.
Date published: 2021-02-27
Rated 5 out of 5 by from Awesome Turbo Tax was internet friendly and it helped along the way with each page.
Date published: 2021-02-27
Rated 5 out of 5 by from They are truly the best! I have used them for 3 years running and it has always gone smooth and easy.
Date published: 2021-02-27
Rated 5 out of 5 by from TurboTax is great! Very easy to access and navigate through and file.
Date published: 2021-02-27
Rated 5 out of 5 by from Reliable and easy to use. Easy to answer questions. Confident in results. Would recommend to anyone.
Date published: 2021-02-27
Rated 5 out of 5 by from Easy to use Done online for 10yrs with no issues or audits. good
Date published: 2021-02-27
Rated 5 out of 5 by from I greatly appreciate Turbotax..... The tax agent was kind, friendly and had patience with me...Great guy
Date published: 2021-02-27
Rated 2 out of 5 by from Not all that impressed with the service I had an issue with the auto upload of a 1099-B from Morgan Stanley that caused an unresolved problem and added time to the tax prep. The live chat was helpful but apparently it is a know software error and I had to manually do some things. I also don't love that filing state taxes is an added fee; felt like a hidden fee sprung upon me as I completed my federal return.
Date published: 2021-02-27
Rated 5 out of 5 by from Awesome I like that you reduced the number of times you ask to upgrade
Date published: 2021-02-27
All TurboTax® Offerings Reviews - Page 8805
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Easy to use Easy to follow the instructions using turbo tax online.
Date published: 2021-02-27
Rated 2 out of 5 by from Worst experience I have ever had with Turbo Tax I filed my brothers and my return. On my brother's it would not submit the final copy and kept saying there was an error on the address of his W2 and the ID number. The problem is that the information is what was listed on the W2. I had to fake an address other than the one listed on the W2 to make it go through to be submitted. I also had to remove the ID number so it would process. On my return it kept saying there was an error on the Form 1116 in the amount that I had listed ($494.00). However, that was the amount listed on my forms. To get Turbo Tax to submit my federal tax forms I had to go back and read and complete Form 1116 on my own. I am unsure if it is correct or not but at least I was allowed to submit it. I have used Turbo Tax since it first came out and I have never had an issue until this year. Not accepting the information that the tax payer was provided is a problem that should not happen.
Date published: 2021-02-27
Rated 5 out of 5 by from Awesome Turbo Tax was internet friendly and it helped along the way with each page.
Date published: 2021-02-27
Rated 5 out of 5 by from They are truly the best! I have used them for 3 years running and it has always gone smooth and easy.
Date published: 2021-02-27
Rated 5 out of 5 by from TurboTax is great! Very easy to access and navigate through and file.
Date published: 2021-02-27
Rated 5 out of 5 by from Reliable and easy to use. Easy to answer questions. Confident in results. Would recommend to anyone.
Date published: 2021-02-27
Rated 5 out of 5 by from Easy to use Done online for 10yrs with no issues or audits. good
Date published: 2021-02-27
Rated 5 out of 5 by from I greatly appreciate Turbotax..... The tax agent was kind, friendly and had patience with me...Great guy
Date published: 2021-02-27
Rated 2 out of 5 by from Not all that impressed with the service I had an issue with the auto upload of a 1099-B from Morgan Stanley that caused an unresolved problem and added time to the tax prep. The live chat was helpful but apparently it is a know software error and I had to manually do some things. I also don't love that filing state taxes is an added fee; felt like a hidden fee sprung upon me as I completed my federal return.
Date published: 2021-02-27
Rated 5 out of 5 by from Awesome I like that you reduced the number of times you ask to upgrade
Date published: 2021-02-27
All TurboTax® Offerings Reviews - Page 8805