TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

(4.6/5 | 281677 reviews)
Star ratings are from 2021
TurboTaxTurboTax Customer Ratings & Reviews
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Rated 4 out of 5 by from Great experience The accountant that helped me with my taxes was great and although I still ended up having to pay, it was much less than the amount I was coming up with when doing the taxes myself. He kept me informed of all the progress while preparing my taxes and even had them reviewed by one of his colleagues to be sure that all the deductions were applied correctly
Date published: 2021-03-24
Rated 2 out of 5 by from I'm not using TurboTax next year. I've always been happy with turbotax till this year. The people handling my case were good, but the app barely worked, the website would crash, then when we finally got to the end I wasn't informed on certain steps that needed to be done, casing my taxes to not get filed when I wanted. I'll be using another service next year. This was ridiculous.
Date published: 2021-03-24
Rated 5 out of 5 by from Great! My Live TurboTax Expert James was amazingly great. He kept me informed with everything and was on top of everything. Thank You James you have 10 Stars in my book.
Date published: 2021-03-24
Rated 5 out of 5 by from So happy I used TurboTax I was very hesitant to use an online service, but I was so happy I did. My specialist was Marina, she was so awesome, from email about every day or so, to calling me when I was confused about issues. Can’t say enough about Marina and TurboTax. I will definitely use them again next year... Gail
Date published: 2021-03-24
Rated 5 out of 5 by from Excellent Virtul Assistant Step by step guidance. Easy to maneuver, offers helpful information and answers when you're not sure.
Date published: 2021-03-24
Rated 1 out of 5 by from Slow process poor customer service Live Reviewer stopped responding due to a family emergency. Had to call multiple times and never received an appropriate response other than they sent a message. No one could identify what the issue is
Date published: 2021-03-24
Rated 5 out of 5 by from Love it. Very easy and my Expert was very helpful and knowledgeable.
Date published: 2021-03-24
Rated 5 out of 5 by from VERY GOOD The people whom helped me with my taxes were awesome and very friendly and helpful
Date published: 2021-03-24
Rated 5 out of 5 by from Easy way to do your taxes Been using them for years. Easy to use. Walks through everything so you don't miss things I'm sure I would have otherwise.
Date published: 2021-03-24
Rated 5 out of 5 by from Excellent Service TurboTax Live Full Service was excellent. My tax expert was extremely knowledgeable and helpful.
Date published: 2021-03-24
All TurboTax® Offerings Reviews - Page 8801
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Great experience The accountant that helped me with my taxes was great and although I still ended up having to pay, it was much less than the amount I was coming up with when doing the taxes myself. He kept me informed of all the progress while preparing my taxes and even had them reviewed by one of his colleagues to be sure that all the deductions were applied correctly
Date published: 2021-03-24
Rated 2 out of 5 by from I'm not using TurboTax next year. I've always been happy with turbotax till this year. The people handling my case were good, but the app barely worked, the website would crash, then when we finally got to the end I wasn't informed on certain steps that needed to be done, casing my taxes to not get filed when I wanted. I'll be using another service next year. This was ridiculous.
Date published: 2021-03-24
Rated 5 out of 5 by from Great! My Live TurboTax Expert James was amazingly great. He kept me informed with everything and was on top of everything. Thank You James you have 10 Stars in my book.
Date published: 2021-03-24
Rated 5 out of 5 by from So happy I used TurboTax I was very hesitant to use an online service, but I was so happy I did. My specialist was Marina, she was so awesome, from email about every day or so, to calling me when I was confused about issues. Can’t say enough about Marina and TurboTax. I will definitely use them again next year... Gail
Date published: 2021-03-24
Rated 5 out of 5 by from Excellent Virtul Assistant Step by step guidance. Easy to maneuver, offers helpful information and answers when you're not sure.
Date published: 2021-03-24
Rated 1 out of 5 by from Slow process poor customer service Live Reviewer stopped responding due to a family emergency. Had to call multiple times and never received an appropriate response other than they sent a message. No one could identify what the issue is
Date published: 2021-03-24
Rated 5 out of 5 by from Love it. Very easy and my Expert was very helpful and knowledgeable.
Date published: 2021-03-24
Rated 5 out of 5 by from VERY GOOD The people whom helped me with my taxes were awesome and very friendly and helpful
Date published: 2021-03-24
Rated 5 out of 5 by from Easy way to do your taxes Been using them for years. Easy to use. Walks through everything so you don't miss things I'm sure I would have otherwise.
Date published: 2021-03-24
Rated 5 out of 5 by from Excellent Service TurboTax Live Full Service was excellent. My tax expert was extremely knowledgeable and helpful.
Date published: 2021-03-24
All TurboTax® Offerings Reviews - Page 8801