TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

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Rated 3 out of 5 by from It's ok, could stand a few improvements User experience could be improved by consistent placement of the "Continue" button page to page for simple click through rather than requirement to navigate cursor to slightly different position. Elimination of pages with "Helpful" text that simply have to be clicked through would also be more user friendly.
Date published: 2022-04-17
Rated 3 out of 5 by from CD vs Online Products should not be different between the online version and the CD version. If you are going to continue to support to different versions with the same name, then please update your support sites to support both. I kept looking for answers and all I could find was how the answer my question via the online version and not the CD version. Very poor customer service from this point of view.
Date published: 2022-04-17
Rated 5 out of 5 by from they are really helpful i have been having trouble with my return and the person that helped me today did all she could to help fix the problem instead of just telling me to print it out and file that way she walk me though every step she could think of she was amazing
Date published: 2022-04-17
Rated 1 out of 5 by from never again they charge hidden fees. never again. i'm tired.Ate my entire refund with $15 off code.
Date published: 2022-04-17
Rated 5 out of 5 by from Best tax tool ever. Filed five w-2's and two different states. Very easy step by step.
Date published: 2022-04-17
Rated 5 out of 5 by from Sooooo easy! Love that TTax it ports old information over to current return.
Date published: 2022-04-17
Rated 5 out of 5 by from Turbotax is Excellent more user friendly and convenient. Help is awesome
Date published: 2022-04-17
Rated 5 out of 5 by from Thank goodness for Turbotax So easy to do, and each year I use it, it gets easier. So happy to be able to get taxes done on my schedule and be confident of the results.
Date published: 2022-04-17
Rated 3 out of 5 by from Not fair to large family I do not appreciate being forced to purchase the same software twice because I have 6 family members to file for... That is so wrong!
Date published: 2022-04-17
Rated 4 out of 5 by from turbo tax most helpful Works well with straight forward info. Like a lot of other online systems, if you ask the right question, you get the right answer.
Date published: 2022-04-17
All TurboTax® Offerings Reviews - Page 881
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from It's ok, could stand a few improvements User experience could be improved by consistent placement of the "Continue" button page to page for simple click through rather than requirement to navigate cursor to slightly different position. Elimination of pages with "Helpful" text that simply have to be clicked through would also be more user friendly.
Date published: 2022-04-17
Rated 3 out of 5 by from CD vs Online Products should not be different between the online version and the CD version. If you are going to continue to support to different versions with the same name, then please update your support sites to support both. I kept looking for answers and all I could find was how the answer my question via the online version and not the CD version. Very poor customer service from this point of view.
Date published: 2022-04-17
Rated 5 out of 5 by from they are really helpful i have been having trouble with my return and the person that helped me today did all she could to help fix the problem instead of just telling me to print it out and file that way she walk me though every step she could think of she was amazing
Date published: 2022-04-17
Rated 1 out of 5 by from never again they charge hidden fees. never again. i'm tired.Ate my entire refund with $15 off code.
Date published: 2022-04-17
Rated 5 out of 5 by from Best tax tool ever. Filed five w-2's and two different states. Very easy step by step.
Date published: 2022-04-17
Rated 5 out of 5 by from Sooooo easy! Love that TTax it ports old information over to current return.
Date published: 2022-04-17
Rated 5 out of 5 by from Turbotax is Excellent more user friendly and convenient. Help is awesome
Date published: 2022-04-17
Rated 5 out of 5 by from Thank goodness for Turbotax So easy to do, and each year I use it, it gets easier. So happy to be able to get taxes done on my schedule and be confident of the results.
Date published: 2022-04-17
Rated 3 out of 5 by from Not fair to large family I do not appreciate being forced to purchase the same software twice because I have 6 family members to file for... That is so wrong!
Date published: 2022-04-17
Rated 4 out of 5 by from turbo tax most helpful Works well with straight forward info. Like a lot of other online systems, if you ask the right question, you get the right answer.
Date published: 2022-04-17
All TurboTax® Offerings Reviews - Page 881