TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294016 reviews)
Star ratings are from 2022
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Rated 3 out of 5 by from TurboTax becomes mediocre! I once love TurboTax so much but I found it becomes mediocre now. Difficult to switch between easy step and form mode. It is not one to one correspond to each other. Some explanation part is wired.
Date published: 2022-06-14
Rated 5 out of 5 by from MY FIRST WILL NOT BE MY LAST VERY EASY AND SELF EXPLANITORY TO USE FOR MY FIRST TIME!
Date published: 2022-06-14
Rated 5 out of 5 by from Kristen was AWesome! Kristen was great, prior to getting her it was a struggle .Then trying to get back to someone that you were working with was tough and was not able to until i had to start over and I got the help from Kristen and the team
Date published: 2022-06-14
Rated 5 out of 5 by from Turbo Everything was easily explained. Thanks for the update and added security protection.
Date published: 2022-06-14
Rated 4 out of 5 by from Turbo Tax is above average. Turbo Tax is above average. Turbo Tax is above average. Turbo Tax is above average. Turbo Tax is above average.
Date published: 2022-06-14
Rated 5 out of 5 by from TurboTax's service is awesome. This is the first time we are using TurboTax Live Experts. It's been smooth.
Date published: 2022-06-14
Rated 1 out of 5 by from Turbo Tax Disappointment We were not satisfied with the paid expert service we received from Turbo Tax. We attempted to complete the taxes ourselves and that portion of Turbo Tax is great. However, when we opted to pay for the expert service, it became more difficult that it should have been considering we completed the majority of the taxes prior to requesting assistance from Turbo Tax. It would be nice if Turbo Tax refunded us some of the fee for the paid expert service.
Date published: 2022-06-14
Rated 1 out of 5 by from For years it was free then suddenly I paid $196 For years it was free then suddenly I paid $196, I'm not using this again next year. This will be the last of it.
Date published: 2022-06-14
Rated 1 out of 5 by from Disappointing I didn't realize my electronic filing on 04/16/22 was not complete until 06/13/22.
Date published: 2022-06-14
Rated 5 out of 5 by from turbotax is great and the full service is amazing the live agents are very helpful and thorough. My tax expert went above and beyond and was very personable.
Date published: 2022-06-14
All TurboTax® Offerings Reviews - Page 8790
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
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Rated 3 out of 5 by from TurboTax becomes mediocre! I once love TurboTax so much but I found it becomes mediocre now. Difficult to switch between easy step and form mode. It is not one to one correspond to each other. Some explanation part is wired.
Date published: 2022-06-14
Rated 5 out of 5 by from MY FIRST WILL NOT BE MY LAST VERY EASY AND SELF EXPLANITORY TO USE FOR MY FIRST TIME!
Date published: 2022-06-14
Rated 5 out of 5 by from Kristen was AWesome! Kristen was great, prior to getting her it was a struggle .Then trying to get back to someone that you were working with was tough and was not able to until i had to start over and I got the help from Kristen and the team
Date published: 2022-06-14
Rated 5 out of 5 by from Turbo Everything was easily explained. Thanks for the update and added security protection.
Date published: 2022-06-14
Rated 4 out of 5 by from Turbo Tax is above average. Turbo Tax is above average. Turbo Tax is above average. Turbo Tax is above average. Turbo Tax is above average.
Date published: 2022-06-14
Rated 5 out of 5 by from TurboTax's service is awesome. This is the first time we are using TurboTax Live Experts. It's been smooth.
Date published: 2022-06-14
Rated 1 out of 5 by from Turbo Tax Disappointment We were not satisfied with the paid expert service we received from Turbo Tax. We attempted to complete the taxes ourselves and that portion of Turbo Tax is great. However, when we opted to pay for the expert service, it became more difficult that it should have been considering we completed the majority of the taxes prior to requesting assistance from Turbo Tax. It would be nice if Turbo Tax refunded us some of the fee for the paid expert service.
Date published: 2022-06-14
Rated 1 out of 5 by from For years it was free then suddenly I paid $196 For years it was free then suddenly I paid $196, I'm not using this again next year. This will be the last of it.
Date published: 2022-06-14
Rated 1 out of 5 by from Disappointing I didn't realize my electronic filing on 04/16/22 was not complete until 06/13/22.
Date published: 2022-06-14
Rated 5 out of 5 by from turbotax is great and the full service is amazing the live agents are very helpful and thorough. My tax expert went above and beyond and was very personable.
Date published: 2022-06-14
All TurboTax® Offerings Reviews - Page 8790