TURBOTAX CUSTOMER REVIEWS
TurboTax Product Reviews
Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.
(4.6/5
| 294016 reviews)
Star ratings are from 2022
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Rated 3 out of 5 by
Sean Sean from
TurboTax becomes mediocre!
I once love TurboTax so much but I found it becomes mediocre now. Difficult to switch between easy step and form mode. It is not one to one correspond to each other. Some explanation part is wired.
Date published: 2022-06-14
Rated 5 out of 5 by
BB1ST from
MY FIRST WILL NOT BE MY LAST
VERY EASY AND SELF EXPLANITORY TO USE FOR MY FIRST TIME!
Date published: 2022-06-14
Rated 5 out of 5 by
kr2022 from
Kristen was AWesome!
Kristen was great, prior to getting her it was a struggle .Then trying to get back to someone that you were working with was tough and was not able to until i had to start over and I got the help from Kristen and the team
Date published: 2022-06-14
Rated 5 out of 5 by
MrsAlabo from
Turbo
Everything was easily explained. Thanks for the update and added security protection.
Date published: 2022-06-14
Rated 4 out of 5 by
NOYB NOYB from
Turbo Tax is above average.
Turbo Tax is above average. Turbo Tax is above average. Turbo Tax is above average. Turbo Tax is above average.
Date published: 2022-06-14
Rated 5 out of 5 by
OZFamily from
TurboTax's service is awesome.
This is the first time we are using TurboTax Live Experts. It's been smooth.
Date published: 2022-06-14
Rated 1 out of 5 by
CKAL from
Turbo Tax Disappointment
We were not satisfied with the paid expert service we received from Turbo Tax. We attempted to complete the taxes ourselves and that portion of Turbo Tax is great. However, when we opted to pay for the expert service, it became more difficult that it should have been considering we completed the majority of the taxes prior to requesting assistance from Turbo Tax. It would be nice if Turbo Tax refunded us some of the fee for the paid expert service.
Date published: 2022-06-14
Rated 1 out of 5 by
Leomark from
For years it was free then suddenly I paid $196
For years it was free then suddenly I paid $196, I'm not using this again next year. This will be the last of it.
Date published: 2022-06-14
Rated 1 out of 5 by
A Day from
Disappointing
I didn't realize my electronic filing on 04/16/22 was not complete until 06/13/22.
Date published: 2022-06-14
Rated 5 out of 5 by
Izzy1748 from
turbotax is great and the full service is amazing
the live agents are very helpful and thorough. My tax expert went above and beyond and was very personable.
All TurboTax® Offerings Reviews - Page 8790
Date published: 2022-06-14
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live Assisted
TurboTax CD/Download
TurboTax Live Full Service
Rated 3 out of 5 by
Sean Sean from
TurboTax becomes mediocre!
I once love TurboTax so much but I found it becomes mediocre now. Difficult to switch between easy step and form mode. It is not one to one correspond to each other. Some explanation part is wired.
Date published: 2022-06-14
Rated 5 out of 5 by
BB1ST from
MY FIRST WILL NOT BE MY LAST
VERY EASY AND SELF EXPLANITORY TO USE FOR MY FIRST TIME!
Date published: 2022-06-14
Rated 5 out of 5 by
kr2022 from
Kristen was AWesome!
Kristen was great, prior to getting her it was a struggle .Then trying to get back to someone that you were working with was tough and was not able to until i had to start over and I got the help from Kristen and the team
Date published: 2022-06-14
Rated 5 out of 5 by
MrsAlabo from
Turbo
Everything was easily explained. Thanks for the update and added security protection.
Date published: 2022-06-14
Rated 4 out of 5 by
NOYB NOYB from
Turbo Tax is above average.
Turbo Tax is above average. Turbo Tax is above average. Turbo Tax is above average. Turbo Tax is above average.
Date published: 2022-06-14
Rated 5 out of 5 by
OZFamily from
TurboTax's service is awesome.
This is the first time we are using TurboTax Live Experts. It's been smooth.
Date published: 2022-06-14
Rated 1 out of 5 by
CKAL from
Turbo Tax Disappointment
We were not satisfied with the paid expert service we received from Turbo Tax. We attempted to complete the taxes ourselves and that portion of Turbo Tax is great. However, when we opted to pay for the expert service, it became more difficult that it should have been considering we completed the majority of the taxes prior to requesting assistance from Turbo Tax. It would be nice if Turbo Tax refunded us some of the fee for the paid expert service.
Date published: 2022-06-14
Rated 1 out of 5 by
Leomark from
For years it was free then suddenly I paid $196
For years it was free then suddenly I paid $196, I'm not using this again next year. This will be the last of it.
Date published: 2022-06-14
Rated 1 out of 5 by
A Day from
Disappointing
I didn't realize my electronic filing on 04/16/22 was not complete until 06/13/22.
Date published: 2022-06-14
Rated 5 out of 5 by
Izzy1748 from
turbotax is great and the full service is amazing
the live agents are very helpful and thorough. My tax expert went above and beyond and was very personable.
All TurboTax® Offerings Reviews - Page 8790
Date published: 2022-06-14