TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

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Own a business
Student
Rated 5 out of 5 by from Always excellent and right Gets better every year. Help was always within 5 minutes as promised and Krista in Dallas fixed all my problems. Thank you!
Date published: 2021-02-26
Rated 5 out of 5 by from TURBO IS GREAT THEY HAVE BEEN VERY HELPFUL GLAD I STARTED TAXING WITH THEM THEIR ALWAYS THERE WHEN U NEED THEM
Date published: 2021-02-26
Rated 5 out of 5 by from The live assistant was awesome The live expert answered my question, and then remoted into my computer to walk me through the rest of the return.
Date published: 2021-02-26
Rated 1 out of 5 by from Very unclear Made me go all the way through til the end, then said it was not free and forced me to start all the way over
Date published: 2021-02-26
Rated 3 out of 5 by from Charitable Contribution Bug Everything was great until hitting the Charitable Contribution Deductions. No matter what I did, it kept telling me the amount was invalid. I finally deleted all my contributions, cleared my cache as recommended by a user, and it finally let me complete the process. Apparently this is a known bug, which has not been fixed as of 2/25/21. Because of this bug, I was not able to claim the $300 CARES deduction. Will probably switch to a different company next year.
Date published: 2021-02-26
Rated 2 out of 5 by from Fair I’ve been using TurboTax for years and for the most part it’s still pretty good to use as far as filing taxes on your own and making things simple. My complaint is that every year it gets more and more expensive! I understand paying to use your tool, but the fees just get higher each year.
Date published: 2021-02-26
Rated 5 out of 5 by from Awesome !!!! Easy to work with , simple applications ... Fast results
Date published: 2021-02-26
Rated 5 out of 5 by from I love Turbo tax Easy to follow step-by-steps and the questions asked are easy to understand.
Date published: 2021-02-26
Rated 5 out of 5 by from Easy to maneuver I just love how easy it was to work with and how you had resources right away, just incase you didn't know where to find such things.
Date published: 2021-02-26
Rated 5 out of 5 by from Easy filing It talk you through filing with help of a live agent to assist
Date published: 2021-02-26
All TurboTax® Offerings Reviews - Page 8790
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Always excellent and right Gets better every year. Help was always within 5 minutes as promised and Krista in Dallas fixed all my problems. Thank you!
Date published: 2021-02-26
Rated 5 out of 5 by from TURBO IS GREAT THEY HAVE BEEN VERY HELPFUL GLAD I STARTED TAXING WITH THEM THEIR ALWAYS THERE WHEN U NEED THEM
Date published: 2021-02-26
Rated 5 out of 5 by from The live assistant was awesome The live expert answered my question, and then remoted into my computer to walk me through the rest of the return.
Date published: 2021-02-26
Rated 1 out of 5 by from Very unclear Made me go all the way through til the end, then said it was not free and forced me to start all the way over
Date published: 2021-02-26
Rated 3 out of 5 by from Charitable Contribution Bug Everything was great until hitting the Charitable Contribution Deductions. No matter what I did, it kept telling me the amount was invalid. I finally deleted all my contributions, cleared my cache as recommended by a user, and it finally let me complete the process. Apparently this is a known bug, which has not been fixed as of 2/25/21. Because of this bug, I was not able to claim the $300 CARES deduction. Will probably switch to a different company next year.
Date published: 2021-02-26
Rated 2 out of 5 by from Fair I’ve been using TurboTax for years and for the most part it’s still pretty good to use as far as filing taxes on your own and making things simple. My complaint is that every year it gets more and more expensive! I understand paying to use your tool, but the fees just get higher each year.
Date published: 2021-02-26
Rated 5 out of 5 by from Awesome !!!! Easy to work with , simple applications ... Fast results
Date published: 2021-02-26
Rated 5 out of 5 by from I love Turbo tax Easy to follow step-by-steps and the questions asked are easy to understand.
Date published: 2021-02-26
Rated 5 out of 5 by from Easy to maneuver I just love how easy it was to work with and how you had resources right away, just incase you didn't know where to find such things.
Date published: 2021-02-26
Rated 5 out of 5 by from Easy filing It talk you through filing with help of a live agent to assist
Date published: 2021-02-26
All TurboTax® Offerings Reviews - Page 8790