TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
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Rated 3 out of 5 by from Hidden Fees Hidden fees - watch yourself and don't deduct fee from your return, that costs an extra $39!
Date published: 2022-02-21
Rated 1 out of 5 by from TurboTax Review I've used TurboTax for nearly 5 years now and this is the first year I've ever encountered multiple issues. I've had to attempt to resend my state taxes nearly 10 times due to a software issue for the state of Oregon. My state taxes were rejected due to reject code OR_FederalTaxLiability_Software Update_R18_TY21. I've talked to 2 TT reps, both I couldn't understand, and got nowhere. I was told to try on the 17th and I still got the same error, I was told to try and do it on the 24th of February with no clear explanation as to why TurboTax was even having the software issue. When you log in to reattempt submission, it doesn't give clear explanations as to the update performed and if the issue is fixed. You just have to hope that it has been fixed otherwise you get another email notification, AFTER paying for the service, that your state taxes have been rejected...AGAIN! Hopefully this time it works otherwise I'll be requesting a refund because the error in the software was corrected and I'm unable to use the service for my state taxes.
Date published: 2022-02-21
Rated 5 out of 5 by from TurboTax is so awesome!! TurboTax is been an Great experience so far, I’ll highly recommend family & a friend.
Date published: 2022-02-21
Rated 5 out of 5 by from Turbo Tax is great! I have used Turbo Tax for years and it works for me
Date published: 2022-02-21
Rated 5 out of 5 by from SO Easy SO Worth it I am thrilled that I decided to use TurboTax again for my tax returns. Some life changes due to the pandemic prompted me to allow the service to "dig" a little more regarding certain expenses and statuses and this guided me to get the credits that allow me to get the biggest return I've ever had. This is so helpful considering the impact of the last two years and was well worth it.
Date published: 2022-02-21
Rated 5 out of 5 by from Got the Job Done Promps instructing where to input of data from W-2 or other forms to return. Offers the ability to correct previously inputed information with ease. Product allows for payment of service straight from federal refund as apposed to making payment of before starting, or not allowing submision before payment is processed.
Date published: 2022-02-21
Rated 5 out of 5 by from simple, easy to follow easy to understand with learning tools, representative from turbo tax was very helpful
Date published: 2022-02-21
Rated 5 out of 5 by from So easy! I use TurboTax every year because it is very simple and takes about an hour.
Date published: 2022-02-21
Rated 5 out of 5 by from Thanks, TurboTax! Turbo Tax was super easy to use. I filed my taxes in less than 30 minutes.
Date published: 2022-02-21
Rated 4 out of 5 by from Preferred being able to see forms along the way I do appreciate being able to do my taxes online. It was nice when I could view my tax forms along the way. I redid my form 3x's because I claimed too much income (the stimulus) and even though I changed the income part back, it didn't increase my return amount back to what it was before I made the mistake.
Date published: 2022-02-21
All TurboTax® Offerings Reviews - Page 8785
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
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Rated 3 out of 5 by from Hidden Fees Hidden fees - watch yourself and don't deduct fee from your return, that costs an extra $39!
Date published: 2022-02-21
Rated 1 out of 5 by from TurboTax Review I've used TurboTax for nearly 5 years now and this is the first year I've ever encountered multiple issues. I've had to attempt to resend my state taxes nearly 10 times due to a software issue for the state of Oregon. My state taxes were rejected due to reject code OR_FederalTaxLiability_Software Update_R18_TY21. I've talked to 2 TT reps, both I couldn't understand, and got nowhere. I was told to try on the 17th and I still got the same error, I was told to try and do it on the 24th of February with no clear explanation as to why TurboTax was even having the software issue. When you log in to reattempt submission, it doesn't give clear explanations as to the update performed and if the issue is fixed. You just have to hope that it has been fixed otherwise you get another email notification, AFTER paying for the service, that your state taxes have been rejected...AGAIN! Hopefully this time it works otherwise I'll be requesting a refund because the error in the software was corrected and I'm unable to use the service for my state taxes.
Date published: 2022-02-21
Rated 5 out of 5 by from TurboTax is so awesome!! TurboTax is been an Great experience so far, I’ll highly recommend family & a friend.
Date published: 2022-02-21
Rated 5 out of 5 by from Turbo Tax is great! I have used Turbo Tax for years and it works for me
Date published: 2022-02-21
Rated 5 out of 5 by from SO Easy SO Worth it I am thrilled that I decided to use TurboTax again for my tax returns. Some life changes due to the pandemic prompted me to allow the service to "dig" a little more regarding certain expenses and statuses and this guided me to get the credits that allow me to get the biggest return I've ever had. This is so helpful considering the impact of the last two years and was well worth it.
Date published: 2022-02-21
Rated 5 out of 5 by from Got the Job Done Promps instructing where to input of data from W-2 or other forms to return. Offers the ability to correct previously inputed information with ease. Product allows for payment of service straight from federal refund as apposed to making payment of before starting, or not allowing submision before payment is processed.
Date published: 2022-02-21
Rated 5 out of 5 by from simple, easy to follow easy to understand with learning tools, representative from turbo tax was very helpful
Date published: 2022-02-21
Rated 5 out of 5 by from So easy! I use TurboTax every year because it is very simple and takes about an hour.
Date published: 2022-02-21
Rated 5 out of 5 by from Thanks, TurboTax! Turbo Tax was super easy to use. I filed my taxes in less than 30 minutes.
Date published: 2022-02-21
Rated 4 out of 5 by from Preferred being able to see forms along the way I do appreciate being able to do my taxes online. It was nice when I could view my tax forms along the way. I redid my form 3x's because I claimed too much income (the stimulus) and even though I changed the income part back, it didn't increase my return amount back to what it was before I made the mistake.
Date published: 2022-02-21
All TurboTax® Offerings Reviews - Page 8785