TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

TurboTaxTurboTax Customer Ratings & Reviews
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Own a business
Student
Rated 5 out of 5 by from Really easy to use. Was really easy to use and understand how to file. thank You
Date published: 2021-03-02
Rated 2 out of 5 by from Poor customer assistance website or telephone TurboTax website is not designed to assist any customer with software problems. There is no chat line and no easily found call in number to request assistance with a problem. My personal return was more complicated this year and the interview prompts to prepare my return were too general. Unfortunately, I had to override several entries in the forms section of my return. So, when attempting to file my return electronically, it rejected for both state and federal returns. The federal return was free to file electronically so no harm here, but Turbotax charged me $25.00 to file with my state BEFORE my electronic filing was rejected. So I will file both returns by mail. There is no one to talk to at Turbotax to request a refund. No number, no chatline. The website wants to make sure I buy Turbotax from them!! Already purchased with buyers remorse.
Date published: 2021-03-02
Rated 4 out of 5 by from TurboTax is a great alternative to other tax prepa My experience was great.. I had a few questions and all were answered in a timely and well explained manner..
Date published: 2021-03-02
Rated 5 out of 5 by from easy to use program The program is very intuitive. I am a long time user and will continue to do so. Highly recommended
Date published: 2021-03-02
Rated 5 out of 5 by from Turbotax is awesome Intuitive and easy to use, I recommended. Again next year
Date published: 2021-03-02
Rated 5 out of 5 by from Turbo Tax is Excellent!! Have been using Turbo Tax for the past 6 years. I can't be happier. Its so user friendly and does all the uploading of documents and calculations for you. I will highly recommend to anyone who is on the look out for a good tax program!!
Date published: 2021-03-02
Rated 5 out of 5 by from Turbo tax was very easy and helpful! easy to use! been using them for more than 3 years
Date published: 2021-03-02
Rated 5 out of 5 by from Very easy to follow Very easy to do. Guides you right through the process. So far so good. Waiting to see how everything plays out before I can write a thorough review.
Date published: 2021-03-02
Rated 5 out of 5 by from Very Good Great service, I use Turo tax for the past few years.
Date published: 2021-03-02
Rated 5 out of 5 by from Even I Can Figure It Out I made a mistake and was being taxed from the wrong city. I was able to file a return in both cities with no issues!
Date published: 2021-03-02
All TurboTax® Offerings Reviews - Page 8779
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Really easy to use. Was really easy to use and understand how to file. thank You
Date published: 2021-03-02
Rated 2 out of 5 by from Poor customer assistance website or telephone TurboTax website is not designed to assist any customer with software problems. There is no chat line and no easily found call in number to request assistance with a problem. My personal return was more complicated this year and the interview prompts to prepare my return were too general. Unfortunately, I had to override several entries in the forms section of my return. So, when attempting to file my return electronically, it rejected for both state and federal returns. The federal return was free to file electronically so no harm here, but Turbotax charged me $25.00 to file with my state BEFORE my electronic filing was rejected. So I will file both returns by mail. There is no one to talk to at Turbotax to request a refund. No number, no chatline. The website wants to make sure I buy Turbotax from them!! Already purchased with buyers remorse.
Date published: 2021-03-02
Rated 4 out of 5 by from TurboTax is a great alternative to other tax prepa My experience was great.. I had a few questions and all were answered in a timely and well explained manner..
Date published: 2021-03-02
Rated 5 out of 5 by from easy to use program The program is very intuitive. I am a long time user and will continue to do so. Highly recommended
Date published: 2021-03-02
Rated 5 out of 5 by from Turbotax is awesome Intuitive and easy to use, I recommended. Again next year
Date published: 2021-03-02
Rated 5 out of 5 by from Turbo Tax is Excellent!! Have been using Turbo Tax for the past 6 years. I can't be happier. Its so user friendly and does all the uploading of documents and calculations for you. I will highly recommend to anyone who is on the look out for a good tax program!!
Date published: 2021-03-02
Rated 5 out of 5 by from Turbo tax was very easy and helpful! easy to use! been using them for more than 3 years
Date published: 2021-03-02
Rated 5 out of 5 by from Very easy to follow Very easy to do. Guides you right through the process. So far so good. Waiting to see how everything plays out before I can write a thorough review.
Date published: 2021-03-02
Rated 5 out of 5 by from Very Good Great service, I use Turo tax for the past few years.
Date published: 2021-03-02
Rated 5 out of 5 by from Even I Can Figure It Out I made a mistake and was being taxed from the wrong city. I was able to file a return in both cities with no issues!
Date published: 2021-03-02
All TurboTax® Offerings Reviews - Page 8779