TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

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Own a business
Student
Rated 5 out of 5 by from Always a pleasant experience I have used TurboTax for over 10 years now. I made the mistake of agreeing to allow someone else do my taxes one year and it was awful. With TurboTax, I had the piece of mind that all of my info was entered correctly and if I am going to be charged a fee, it included various forms of protection including fraud. The system TurboTax uses is so easy to navigate and should you not feel comfortable doing it alone, you have the option to speak to a specialist- now unfortunately it includes a fee to do so but as I said, you get more and piece of mind if you decide to go that route. I love that it keeps everything electronically in your account for years as well in the event you need to go back to check something. For people like me who do not have a lot of assets or finances, TurboTax is great. I did also see a button that allows the specialist to complete your forms for you but I don't have that kind of money haha Anyway, so happy TurboTax exists and have been so helpful to me all of these years. Another perk of using their program is that if you have any questions on forms or the lingo it uses, they provide a link so you can read up and know better for next time. The specialists are also really nice and helpful!
Date published: 2021-02-26
Rated 1 out of 5 by from bad. just no. I have used TT for years. I have even done part-year resident forms for multiple states here before without issue. Not so this year. AFTER having paid for TT to submit my forms which had passed all reviews, in the final step my CT and Federal were listed as e-file. NY however said I could not do it because of something in my return. No warning of this BEFORE paying, nothing said until the absolute last step. Also no details or guidance on why it is not possible to e-file. I found threads from 2019 and 2020 of people having the same issue with NY returns, and TT seems to have done nothing. What a waste of money. No system to alert us to this before? According to comments from others this has happened to, it may be a bug in the system that they just leave there. Thanks for hours of trying to figure this out TT.
Date published: 2021-02-26
Rated 5 out of 5 by from turbotax is awesome turbotax saves me money so i dont have to pay someone to file my taxes. turbotax helps me save money and time
Date published: 2021-02-26
Rated 1 out of 5 by from This years update was not good I have been with Turbo Tax for 8 years. I loved the product but this year was horrible. I had to redo them multiple times. Some things saved and others did not. I didn't have the option to file federal separate of state. I paid to e-file state and then could not e-file state and there is no number to call to talk to someone to get a refund. I tried so many ways to get a number to call and just got the generic help answers that didn't apply to my questions. I was just looped around again and again. I was a huge fan of this company and told everyone to use them but this has changed for sure! Not sure if it is the merge with Intuit but this product has changed for the worse. I will look for another alternative next year.
Date published: 2021-02-26
Rated 5 out of 5 by from Turbo Tax is awesome Turbo tax was great. Easy to use. Checked checked and re checked to make sure everything was filled out correctly. And turbo tax got us more than other products.
Date published: 2021-02-26
Rated 5 out of 5 by from Turbo Tax I've used Turbo Tax for 10 years now and I like the way it keeps the previous years' information to compare with, as well as to have it available at any time in a matter of minutes.
Date published: 2021-02-26
Rated 5 out of 5 by from Great Help and Easy To Use Completed it very quickly and stress free. Very easy to use and user friendly. They break it down nicely, with help along the way.
Date published: 2021-02-26
Rated 5 out of 5 by from I USE YOU EVERY YEAR. I had to contact the live expert because I didn't know how to remove a mortgage lender and add another. There is a box to click when adding or deleting employment but this took someone who knows the system. My expert was very helpful and in a couple of minutes we did what was needed and my form was filed. I have used TurboTax for years. Would never consider anything else.
Date published: 2021-02-26
Rated 4 out of 5 by from TurboTax is awesome it was a pleasure to file with turbotax. It was easy and simple to use.
Date published: 2021-02-26
Rated 4 out of 5 by from Wonderful Turbotax was quick and easy. So easy i did not have to seek help.
Date published: 2021-02-26
All TurboTax® Offerings Reviews - Page 8773
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Always a pleasant experience I have used TurboTax for over 10 years now. I made the mistake of agreeing to allow someone else do my taxes one year and it was awful. With TurboTax, I had the piece of mind that all of my info was entered correctly and if I am going to be charged a fee, it included various forms of protection including fraud. The system TurboTax uses is so easy to navigate and should you not feel comfortable doing it alone, you have the option to speak to a specialist- now unfortunately it includes a fee to do so but as I said, you get more and piece of mind if you decide to go that route. I love that it keeps everything electronically in your account for years as well in the event you need to go back to check something. For people like me who do not have a lot of assets or finances, TurboTax is great. I did also see a button that allows the specialist to complete your forms for you but I don't have that kind of money haha Anyway, so happy TurboTax exists and have been so helpful to me all of these years. Another perk of using their program is that if you have any questions on forms or the lingo it uses, they provide a link so you can read up and know better for next time. The specialists are also really nice and helpful!
Date published: 2021-02-26
Rated 1 out of 5 by from bad. just no. I have used TT for years. I have even done part-year resident forms for multiple states here before without issue. Not so this year. AFTER having paid for TT to submit my forms which had passed all reviews, in the final step my CT and Federal were listed as e-file. NY however said I could not do it because of something in my return. No warning of this BEFORE paying, nothing said until the absolute last step. Also no details or guidance on why it is not possible to e-file. I found threads from 2019 and 2020 of people having the same issue with NY returns, and TT seems to have done nothing. What a waste of money. No system to alert us to this before? According to comments from others this has happened to, it may be a bug in the system that they just leave there. Thanks for hours of trying to figure this out TT.
Date published: 2021-02-26
Rated 5 out of 5 by from turbotax is awesome turbotax saves me money so i dont have to pay someone to file my taxes. turbotax helps me save money and time
Date published: 2021-02-26
Rated 1 out of 5 by from This years update was not good I have been with Turbo Tax for 8 years. I loved the product but this year was horrible. I had to redo them multiple times. Some things saved and others did not. I didn't have the option to file federal separate of state. I paid to e-file state and then could not e-file state and there is no number to call to talk to someone to get a refund. I tried so many ways to get a number to call and just got the generic help answers that didn't apply to my questions. I was just looped around again and again. I was a huge fan of this company and told everyone to use them but this has changed for sure! Not sure if it is the merge with Intuit but this product has changed for the worse. I will look for another alternative next year.
Date published: 2021-02-26
Rated 5 out of 5 by from Turbo Tax is awesome Turbo tax was great. Easy to use. Checked checked and re checked to make sure everything was filled out correctly. And turbo tax got us more than other products.
Date published: 2021-02-26
Rated 5 out of 5 by from Turbo Tax I've used Turbo Tax for 10 years now and I like the way it keeps the previous years' information to compare with, as well as to have it available at any time in a matter of minutes.
Date published: 2021-02-26
Rated 5 out of 5 by from Great Help and Easy To Use Completed it very quickly and stress free. Very easy to use and user friendly. They break it down nicely, with help along the way.
Date published: 2021-02-26
Rated 5 out of 5 by from I USE YOU EVERY YEAR. I had to contact the live expert because I didn't know how to remove a mortgage lender and add another. There is a box to click when adding or deleting employment but this took someone who knows the system. My expert was very helpful and in a couple of minutes we did what was needed and my form was filed. I have used TurboTax for years. Would never consider anything else.
Date published: 2021-02-26
Rated 4 out of 5 by from TurboTax is awesome it was a pleasure to file with turbotax. It was easy and simple to use.
Date published: 2021-02-26
Rated 4 out of 5 by from Wonderful Turbotax was quick and easy. So easy i did not have to seek help.
Date published: 2021-02-26
All TurboTax® Offerings Reviews - Page 8773