TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

TurboTaxTurboTax Customer Ratings & Reviews
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Rated 4 out of 5 by from Turbo tax still good Overall experience good. Wish didn't have to update forms every time I get into the file. Also wonder why need most up to date software to run this program, can make it difficult to initially set up.
Date published: 2023-03-01
Rated 5 out of 5 by from Easy to use Been using TurboTax for about 12 years. Completely satisfied with the ease of use and options for protection.
Date published: 2023-03-01
Rated 5 out of 5 by from Great experience! Frank helped me with fixing my taxes. He collected my documents and went through each section of my taxes step by step and explained what everything was
Date published: 2023-03-01
Rated 5 out of 5 by from Quick and Easy Turbo Tax It took me longer than I had hoped, but I love all the areas that give me helpful information.
Date published: 2023-03-01
Rated 5 out of 5 by from good experience easy to use, intuitive, got tax help on the phone quickly
Date published: 2023-03-01
Rated 5 out of 5 by from Turbo Tax user friendly with experts available I am using Turbo Tax for past five years and never had any issue. Peace of mind.
Date published: 2023-03-01
Rated 5 out of 5 by from Quick and easy This was very quick and easy. I did it on my mobile device and super mobile friendly.
Date published: 2023-03-01
Rated 3 out of 5 by from Been using over a decade... it's getting buggier I've been using TurboTax for over a decade, but I've experienced more issues in the recent years. My experience with customer service this year has also been subpar (got several reps who didn't seem to even read my question before sending advice). There are often technical issues in the forms which, if not careful, could lead to input errors. My advice: Please test TT on more devices, particularly older ones. Also, please INVEST in your customer service reps to hire more competent ones. Look to Apple and T-Mobile as examples of outstanding customer service.
Date published: 2023-03-01
Rated 4 out of 5 by from quick and painless They were very knowledgeable. Plan to continue using them in the future.
Date published: 2023-03-01
Rated 5 out of 5 by from Awsome Love the service it's great I will use it every year
Date published: 2023-03-01
All TurboTax® Offerings Reviews - Page 8762
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Turbo tax still good Overall experience good. Wish didn't have to update forms every time I get into the file. Also wonder why need most up to date software to run this program, can make it difficult to initially set up.
Date published: 2023-03-01
Rated 5 out of 5 by from Easy to use Been using TurboTax for about 12 years. Completely satisfied with the ease of use and options for protection.
Date published: 2023-03-01
Rated 5 out of 5 by from Great experience! Frank helped me with fixing my taxes. He collected my documents and went through each section of my taxes step by step and explained what everything was
Date published: 2023-03-01
Rated 5 out of 5 by from Quick and Easy Turbo Tax It took me longer than I had hoped, but I love all the areas that give me helpful information.
Date published: 2023-03-01
Rated 5 out of 5 by from good experience easy to use, intuitive, got tax help on the phone quickly
Date published: 2023-03-01
Rated 5 out of 5 by from Turbo Tax user friendly with experts available I am using Turbo Tax for past five years and never had any issue. Peace of mind.
Date published: 2023-03-01
Rated 5 out of 5 by from Quick and easy This was very quick and easy. I did it on my mobile device and super mobile friendly.
Date published: 2023-03-01
Rated 3 out of 5 by from Been using over a decade... it's getting buggier I've been using TurboTax for over a decade, but I've experienced more issues in the recent years. My experience with customer service this year has also been subpar (got several reps who didn't seem to even read my question before sending advice). There are often technical issues in the forms which, if not careful, could lead to input errors. My advice: Please test TT on more devices, particularly older ones. Also, please INVEST in your customer service reps to hire more competent ones. Look to Apple and T-Mobile as examples of outstanding customer service.
Date published: 2023-03-01
Rated 4 out of 5 by from quick and painless They were very knowledgeable. Plan to continue using them in the future.
Date published: 2023-03-01
Rated 5 out of 5 by from Awsome Love the service it's great I will use it every year
Date published: 2023-03-01
All TurboTax® Offerings Reviews - Page 8762