TURBOTAX CUSTOMER REVIEWS
TurboTax Product Reviews
Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.
TurboTaxTurboTax Customer Ratings & Reviews
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Rated 2 out of 5 by
Bobskiwobski2 from
MAJOR BUG caused pain, MINOR BUG caused slow-down
I've used Turbo Tax for a very long time -- I think over 20 years. THIS YEAR, I got stuck when I went to enter W-2 info -- kept getting "we've hit a snag", whether I was trying to import or manual. After trying to get tech support (no luck), install on different PC, re-install, shutdown firewall I finally tried the painful fix: Not importing from last year's file. Then "everything" went good until the minor bug -- I imported stuff from Robinhood, then got caught in a constant cycle where I would say "DONE", and it would end up going through it again. Was easy to bail out on, though. IF ONLY TurboTax had a REASONABLE way to get Tech support instead of referring me to some support files that DID NOT HELP, I would probably be giving 5 stars (if they had fixed my issue). Definitely considering changing next year.
Date published: 2022-02-22
Rated 5 out of 5 by
custumerTim from
easy filing
I like filing with turbo tax, they have all of my information from previous years, which makes it so much easier.
Date published: 2022-02-22
Rated 5 out of 5 by
1598 from
easy does it
appreciate the downloading of my investment info. saves time
Date published: 2022-02-22
Rated 2 out of 5 by
qwerlkj from
Likely not free
The fact of the matter is if you dont have the most basic of taxes you will have to pay for the filing. You will also have to deal with the constant upsell attempts. Even when you are done with everything they still try one last time to upsell you. Honestly pretty annoying
Date published: 2022-02-22
Rated 5 out of 5 by
antoinettej76 from
TURBO TAX IS WONDERFUL
I've been filing my taxes with Turbo Tax since 2008, and I have yet to be disappointed. it is extremely user friendly.
Date published: 2022-02-22
Rated 5 out of 5 by
pdh59 from
awesome
easy to use and follow instructions. will use next year.
Date published: 2022-02-22
Rated 3 out of 5 by
BLEVINSJ564 from
hehh
Free is a long way from 150 bucks and still wanted to charge me another 50 for questionable upgrade. The process was simple and seems trustworthy but the misinformation as it was advertised "Free". It was not... They set the hook and I was eager to bite.
Date published: 2022-02-22
Rated 5 out of 5 by
Risa025 from
Easy
Easy to use. '''''''''''''''''''''''''''''''''''''''
Date published: 2022-02-22
Rated 5 out of 5 by
katakat1 from
The help was awesome
Without Lafreta I couldnt have done this she was sooooo nice and patient
Date published: 2022-02-22
Rated 3 out of 5 by
Claudia Colorado from
Turbo Tax
Easy to use You require 39 characters? Why? Really Why?
All TurboTax® Offerings Reviews - Page 8757
Date published: 2022-02-22
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live
TurboTax CD/Download
TurboTax Full Service
Rated 2 out of 5 by
Bobskiwobski2 from
MAJOR BUG caused pain, MINOR BUG caused slow-down
I've used Turbo Tax for a very long time -- I think over 20 years. THIS YEAR, I got stuck when I went to enter W-2 info -- kept getting "we've hit a snag", whether I was trying to import or manual. After trying to get tech support (no luck), install on different PC, re-install, shutdown firewall I finally tried the painful fix: Not importing from last year's file. Then "everything" went good until the minor bug -- I imported stuff from Robinhood, then got caught in a constant cycle where I would say "DONE", and it would end up going through it again. Was easy to bail out on, though. IF ONLY TurboTax had a REASONABLE way to get Tech support instead of referring me to some support files that DID NOT HELP, I would probably be giving 5 stars (if they had fixed my issue). Definitely considering changing next year.
Date published: 2022-02-22
Rated 5 out of 5 by
custumerTim from
easy filing
I like filing with turbo tax, they have all of my information from previous years, which makes it so much easier.
Date published: 2022-02-22
Rated 5 out of 5 by
1598 from
easy does it
appreciate the downloading of my investment info. saves time
Date published: 2022-02-22
Rated 2 out of 5 by
qwerlkj from
Likely not free
The fact of the matter is if you dont have the most basic of taxes you will have to pay for the filing. You will also have to deal with the constant upsell attempts. Even when you are done with everything they still try one last time to upsell you. Honestly pretty annoying
Date published: 2022-02-22
Rated 5 out of 5 by
antoinettej76 from
TURBO TAX IS WONDERFUL
I've been filing my taxes with Turbo Tax since 2008, and I have yet to be disappointed. it is extremely user friendly.
Date published: 2022-02-22
Rated 5 out of 5 by
pdh59 from
awesome
easy to use and follow instructions. will use next year.
Date published: 2022-02-22
Rated 3 out of 5 by
BLEVINSJ564 from
hehh
Free is a long way from 150 bucks and still wanted to charge me another 50 for questionable upgrade. The process was simple and seems trustworthy but the misinformation as it was advertised "Free". It was not... They set the hook and I was eager to bite.
Date published: 2022-02-22
Rated 5 out of 5 by
Risa025 from
Easy
Easy to use. '''''''''''''''''''''''''''''''''''''''
Date published: 2022-02-22
Rated 5 out of 5 by
katakat1 from
The help was awesome
Without Lafreta I couldnt have done this she was sooooo nice and patient
Date published: 2022-02-22
Rated 3 out of 5 by
Claudia Colorado from
Turbo Tax
Easy to use You require 39 characters? Why? Really Why?
All TurboTax® Offerings Reviews - Page 8757
Date published: 2022-02-22