TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

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Rated 2 out of 5 by from MAJOR BUG caused pain, MINOR BUG caused slow-down I've used Turbo Tax for a very long time -- I think over 20 years. THIS YEAR, I got stuck when I went to enter W-2 info -- kept getting "we've hit a snag", whether I was trying to import or manual. After trying to get tech support (no luck), install on different PC, re-install, shutdown firewall I finally tried the painful fix: Not importing from last year's file. Then "everything" went good until the minor bug -- I imported stuff from Robinhood, then got caught in a constant cycle where I would say "DONE", and it would end up going through it again. Was easy to bail out on, though. IF ONLY TurboTax had a REASONABLE way to get Tech support instead of referring me to some support files that DID NOT HELP, I would probably be giving 5 stars (if they had fixed my issue). Definitely considering changing next year.
Date published: 2022-02-22
Rated 5 out of 5 by from easy filing I like filing with turbo tax, they have all of my information from previous years, which makes it so much easier.
Date published: 2022-02-22
Rated 5 out of 5 by from easy does it appreciate the downloading of my investment info. saves time
Date published: 2022-02-22
Rated 2 out of 5 by from Likely not free The fact of the matter is if you dont have the most basic of taxes you will have to pay for the filing. You will also have to deal with the constant upsell attempts. Even when you are done with everything they still try one last time to upsell you. Honestly pretty annoying
Date published: 2022-02-22
Rated 5 out of 5 by from TURBO TAX IS WONDERFUL I've been filing my taxes with Turbo Tax since 2008, and I have yet to be disappointed. it is extremely user friendly.
Date published: 2022-02-22
Rated 5 out of 5 by from awesome easy to use and follow instructions. will use next year.
Date published: 2022-02-22
Rated 3 out of 5 by from hehh Free is a long way from 150 bucks and still wanted to charge me another 50 for questionable upgrade. The process was simple and seems trustworthy but the misinformation as it was advertised "Free". It was not... They set the hook and I was eager to bite.
Date published: 2022-02-22
Rated 5 out of 5 by from Easy Easy to use. '''''''''''''''''''''''''''''''''''''''
Date published: 2022-02-22
Rated 5 out of 5 by from The help was awesome Without Lafreta I couldnt have done this she was sooooo nice and patient
Date published: 2022-02-22
Rated 3 out of 5 by from Turbo Tax Easy to use You require 39 characters? Why? Really Why?
Date published: 2022-02-22
All TurboTax® Offerings Reviews - Page 8757
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from MAJOR BUG caused pain, MINOR BUG caused slow-down I've used Turbo Tax for a very long time -- I think over 20 years. THIS YEAR, I got stuck when I went to enter W-2 info -- kept getting "we've hit a snag", whether I was trying to import or manual. After trying to get tech support (no luck), install on different PC, re-install, shutdown firewall I finally tried the painful fix: Not importing from last year's file. Then "everything" went good until the minor bug -- I imported stuff from Robinhood, then got caught in a constant cycle where I would say "DONE", and it would end up going through it again. Was easy to bail out on, though. IF ONLY TurboTax had a REASONABLE way to get Tech support instead of referring me to some support files that DID NOT HELP, I would probably be giving 5 stars (if they had fixed my issue). Definitely considering changing next year.
Date published: 2022-02-22
Rated 5 out of 5 by from easy filing I like filing with turbo tax, they have all of my information from previous years, which makes it so much easier.
Date published: 2022-02-22
Rated 5 out of 5 by from easy does it appreciate the downloading of my investment info. saves time
Date published: 2022-02-22
Rated 2 out of 5 by from Likely not free The fact of the matter is if you dont have the most basic of taxes you will have to pay for the filing. You will also have to deal with the constant upsell attempts. Even when you are done with everything they still try one last time to upsell you. Honestly pretty annoying
Date published: 2022-02-22
Rated 5 out of 5 by from TURBO TAX IS WONDERFUL I've been filing my taxes with Turbo Tax since 2008, and I have yet to be disappointed. it is extremely user friendly.
Date published: 2022-02-22
Rated 5 out of 5 by from awesome easy to use and follow instructions. will use next year.
Date published: 2022-02-22
Rated 3 out of 5 by from hehh Free is a long way from 150 bucks and still wanted to charge me another 50 for questionable upgrade. The process was simple and seems trustworthy but the misinformation as it was advertised "Free". It was not... They set the hook and I was eager to bite.
Date published: 2022-02-22
Rated 5 out of 5 by from Easy Easy to use. '''''''''''''''''''''''''''''''''''''''
Date published: 2022-02-22
Rated 5 out of 5 by from The help was awesome Without Lafreta I couldnt have done this she was sooooo nice and patient
Date published: 2022-02-22
Rated 3 out of 5 by from Turbo Tax Easy to use You require 39 characters? Why? Really Why?
Date published: 2022-02-22
All TurboTax® Offerings Reviews - Page 8757