TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294017 reviews)
Star ratings are from 2022
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Rated 5 out of 5 by from amazing great very easy program to use.. i would recommend to anyone i know
Date published: 2022-04-05
Rated 1 out of 5 by from Turbo tax has you pay for state returns?! Turbo tax home and business used to include phone support and free state returns. This year I had to pay for my state return and I did not have access to phone support. Disappointed with this change.
Date published: 2022-04-05
Rated 5 out of 5 by from Easy to use Simple platform, easy to use and understand Highly recommend.
Date published: 2022-04-05
Rated 2 out of 5 by from Problem This Year Turbo tax was and is great, but this year I spent a great deal of time on the phone with turbo-tax. I spoke with at least three different people about my problem and they all acted as if it was no problem for me to file it as turbo-tax compiled it. The problem was that turbo-tax said I owed $12 less than the IRS Tables said I owed for my taxable income. Your staff actually said for me not to worry about it, even though I told them that my previos 8 years of turbo-tax matched perfectly with what the IRS tax tables showed. They even gave me instructions of overriding it to use my amount if I wanted. Something is wrong with my turbo tax calculation. I actually did several other (children) taxes and the same problem occurred with those. This is no way to handle a legitimate complaint. They could never tell me why the difference was there, they just said it wouldn't be important.
Date published: 2022-04-05
Rated 5 out of 5 by from Great Experience The process of filing with TurboTax is super easy and convenient. They do a great job of walking you through everything so you understand every part of the process. It's fast, comprehensive, and easy for just about anyone.
Date published: 2022-04-05
Rated 4 out of 5 by from easy to use Easy to use, everything explained. Lets you know exactly what you will need.
Date published: 2022-04-05
Rated 5 out of 5 by from TurboTax is excellent. Have used T.T. for many, many years. One of the things I really like is that if something looks wrong, or questionable, I can easily look at the worksheets it used and find the information I didn't know about. Therefore I can fully understand the results.
Date published: 2022-04-05
Rated 5 out of 5 by from Turbo Tax is my main stay for doing Taxes Turbo Tax has been the tool I have used for the last 20 years for completing my Taxes without any complications.
Date published: 2022-04-05
Rated 5 out of 5 by from Turbo Tax was easy and great Mine was a simple return, It went nice and smooth and quick!!
Date published: 2022-04-05
Rated 4 out of 5 by from Easy for this first timer! To be honest, I've always been hesitant about using TurboTax (I'm not really sure why) but I'm going to have to eat my words. This was the first time filing with my husband and so everything was pretty new to me. We originally went to an accountant first and both my husband and I were very thrown off at the numbers she was throwing at us. No offense to her, but we were both hesitant and decided to get a second opinion. I suggested we try TurboTax since out SIL does it and she has nothing but good things to say about it. So we gave it a shot and this was our first time filing with TurboTax - and I think its safe to say we will be filing with them again for next year! It definitely sounds a lot scarier and more intimidating that it looks.
Date published: 2022-04-05
All TurboTax® Offerings Reviews - Page 8755
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from amazing great very easy program to use.. i would recommend to anyone i know
Date published: 2022-04-05
Rated 1 out of 5 by from Turbo tax has you pay for state returns?! Turbo tax home and business used to include phone support and free state returns. This year I had to pay for my state return and I did not have access to phone support. Disappointed with this change.
Date published: 2022-04-05
Rated 5 out of 5 by from Easy to use Simple platform, easy to use and understand Highly recommend.
Date published: 2022-04-05
Rated 2 out of 5 by from Problem This Year Turbo tax was and is great, but this year I spent a great deal of time on the phone with turbo-tax. I spoke with at least three different people about my problem and they all acted as if it was no problem for me to file it as turbo-tax compiled it. The problem was that turbo-tax said I owed $12 less than the IRS Tables said I owed for my taxable income. Your staff actually said for me not to worry about it, even though I told them that my previos 8 years of turbo-tax matched perfectly with what the IRS tax tables showed. They even gave me instructions of overriding it to use my amount if I wanted. Something is wrong with my turbo tax calculation. I actually did several other (children) taxes and the same problem occurred with those. This is no way to handle a legitimate complaint. They could never tell me why the difference was there, they just said it wouldn't be important.
Date published: 2022-04-05
Rated 5 out of 5 by from Great Experience The process of filing with TurboTax is super easy and convenient. They do a great job of walking you through everything so you understand every part of the process. It's fast, comprehensive, and easy for just about anyone.
Date published: 2022-04-05
Rated 4 out of 5 by from easy to use Easy to use, everything explained. Lets you know exactly what you will need.
Date published: 2022-04-05
Rated 5 out of 5 by from TurboTax is excellent. Have used T.T. for many, many years. One of the things I really like is that if something looks wrong, or questionable, I can easily look at the worksheets it used and find the information I didn't know about. Therefore I can fully understand the results.
Date published: 2022-04-05
Rated 5 out of 5 by from Turbo Tax is my main stay for doing Taxes Turbo Tax has been the tool I have used for the last 20 years for completing my Taxes without any complications.
Date published: 2022-04-05
Rated 5 out of 5 by from Turbo Tax was easy and great Mine was a simple return, It went nice and smooth and quick!!
Date published: 2022-04-05
Rated 4 out of 5 by from Easy for this first timer! To be honest, I've always been hesitant about using TurboTax (I'm not really sure why) but I'm going to have to eat my words. This was the first time filing with my husband and so everything was pretty new to me. We originally went to an accountant first and both my husband and I were very thrown off at the numbers she was throwing at us. No offense to her, but we were both hesitant and decided to get a second opinion. I suggested we try TurboTax since out SIL does it and she has nothing but good things to say about it. So we gave it a shot and this was our first time filing with TurboTax - and I think its safe to say we will be filing with them again for next year! It definitely sounds a lot scarier and more intimidating that it looks.
Date published: 2022-04-05
All TurboTax® Offerings Reviews - Page 8755