TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

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Own a business
Student
Rated 1 out of 5 by from Tricks you into paying more for useless upgrade. I first selected the lowest package, then the software leads me to believe it will save more by purchasing the more expensive package, FALSE, there was no additional anything... just cost more. Next year gonna use one of the other tax softwares.
Date published: 2021-05-16
Rated 5 out of 5 by from Thorough and Simple Enjoyed all the extra fields with assistamce from IRS Publications
Date published: 2021-05-16
Rated 5 out of 5 by from My turbo tax expert is amazing. He went above and beyond to make sure I get my taxes done.
Date published: 2021-05-16
Rated 3 out of 5 by from Turbo Tax - Problems Experienced Had several problems with Turbo Tax this year which I had not experienced in the past five years using Turbo Tax. First the license code was not compatible with the disc which required approximately 1 hour to resolve. Second, several of the input screens for data entry came up blank. After several calls taking approximately 3 hours of my time including a dropped call after holding for over 20 minutes while customer service rep was researching problem a very nice lady was able to walk me through a resolution by entering data directly into a form. This year took me approximate 4 hours overall to complete my returns versus an average of 30 minutes in the past years. I will use turbo tax next year due to the ease of importing historical information but if I encounter the same problems I will discontinue using Turbo Tax. On a positive note, support from Turbo Tax representatives, other than the gentleman who dropped my call, was very positive and professional.
Date published: 2021-05-16
Rated 5 out of 5 by from This Was an Awesome Return Process It was fast, 2+ hours, process and easy. File and done.
Date published: 2021-05-16
Rated 5 out of 5 by from TT is easy to follow specially after so many years Easy to follow after so many years. Hardest part is trying my best not to procrastinate doing my taxes because I kinda know I can complete it within 1 day or so.
Date published: 2021-05-16
Rated 5 out of 5 by from Always Great Turbo Tax makes what could be a stressful process simple
Date published: 2021-05-16
Rated 5 out of 5 by from Makes filing taxes quick and easy Awesome stuff -- the questionaire format is easy to use
Date published: 2021-05-16
Rated 3 out of 5 by from OK. I received a reject of state taxes. TurboTax did not have anything to fix the situation or direction to assist me. I had to literally go through the entire form to correct. It should have taken me directly to where the change needed to be made. The system did not catch that I had put 0 for my wifes AGI which is exactly the same as mine. So stupid.
Date published: 2021-05-16
Rated 5 out of 5 by from TurboTax is awesome! Easy and fast ! Listened to the Allman Brothers the whole time!
Date published: 2021-05-16
All TurboTax® Offerings Reviews - Page 876
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 1 out of 5 by from Tricks you into paying more for useless upgrade. I first selected the lowest package, then the software leads me to believe it will save more by purchasing the more expensive package, FALSE, there was no additional anything... just cost more. Next year gonna use one of the other tax softwares.
Date published: 2021-05-16
Rated 5 out of 5 by from Thorough and Simple Enjoyed all the extra fields with assistamce from IRS Publications
Date published: 2021-05-16
Rated 5 out of 5 by from My turbo tax expert is amazing. He went above and beyond to make sure I get my taxes done.
Date published: 2021-05-16
Rated 3 out of 5 by from Turbo Tax - Problems Experienced Had several problems with Turbo Tax this year which I had not experienced in the past five years using Turbo Tax. First the license code was not compatible with the disc which required approximately 1 hour to resolve. Second, several of the input screens for data entry came up blank. After several calls taking approximately 3 hours of my time including a dropped call after holding for over 20 minutes while customer service rep was researching problem a very nice lady was able to walk me through a resolution by entering data directly into a form. This year took me approximate 4 hours overall to complete my returns versus an average of 30 minutes in the past years. I will use turbo tax next year due to the ease of importing historical information but if I encounter the same problems I will discontinue using Turbo Tax. On a positive note, support from Turbo Tax representatives, other than the gentleman who dropped my call, was very positive and professional.
Date published: 2021-05-16
Rated 5 out of 5 by from This Was an Awesome Return Process It was fast, 2+ hours, process and easy. File and done.
Date published: 2021-05-16
Rated 5 out of 5 by from TT is easy to follow specially after so many years Easy to follow after so many years. Hardest part is trying my best not to procrastinate doing my taxes because I kinda know I can complete it within 1 day or so.
Date published: 2021-05-16
Rated 5 out of 5 by from Always Great Turbo Tax makes what could be a stressful process simple
Date published: 2021-05-16
Rated 5 out of 5 by from Makes filing taxes quick and easy Awesome stuff -- the questionaire format is easy to use
Date published: 2021-05-16
Rated 3 out of 5 by from OK. I received a reject of state taxes. TurboTax did not have anything to fix the situation or direction to assist me. I had to literally go through the entire form to correct. It should have taken me directly to where the change needed to be made. The system did not catch that I had put 0 for my wifes AGI which is exactly the same as mine. So stupid.
Date published: 2021-05-16
Rated 5 out of 5 by from TurboTax is awesome! Easy and fast ! Listened to the Allman Brothers the whole time!
Date published: 2021-05-16
All TurboTax® Offerings Reviews - Page 876