TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294018 reviews)
Star ratings are from 2022
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Rated 5 out of 5 by from turbo tax is awesome using turbo tax made doing my taxes easy and fun. recomend to everyone
Date published: 2022-03-03
Rated 4 out of 5 by from Probelms w/TurboTax 2021 Premium Desktop In the past, I have always felt TurboTax was superb. This year not so much - ran into some problems and phone support given varied from fair to wrong. 1. After being very close to finished and e-filing, noticed that imported data for 2020 was way wrong. Found in reading that it has to be done 1st thing before any entries. Don't remember that I didn't do this, but also had to create an Amended 2020 return, so that might have been a problem. I then saved that return, started a new one, and transferred the 2020 data. Using the Forms View, I looked at data transferred, and it was correct. So I called Support and asked if it would work if edit the same Form in my 1st Return to match the 2nd one, and they said yes. So I tried that, and it worked pretty well, so I continued on with 1st return. But later, I checked and still found some of the same incorrect 2020 data. Bummer. Bottom line, I went ahead, redid everything in the 2nd Return and filed it. 2. Along the way in the 2nd Return, TurboTax fussed at me because on one W-2 there was no Employer's ID in the State section. Again I called support and they said just leave that field blank and go ahead and file it. I liked that because I did not want to file with a W-2 that was not identical to the one the Employer sent to the IRS. However, at the very end, TurboTax would not let me e-file until that field had an ID in it. I looked at my 2020 W-2, and that field had the same ID as the EIN field , so I just copied that into the interview. I think if that field is blank, TurboTax should just assume it is the same as the main EIN field.
Date published: 2022-03-03
Rated 5 out of 5 by from TurboTax was great I had problems in the beginning but it was easy , Matthew helped me in the end.
Date published: 2022-03-03
Rated 5 out of 5 by from So Easy to follow the instructions Used Turbo Tax for 4 years now and its been a good experience.
Date published: 2022-03-03
Rated 5 out of 5 by from Turbo Tax is Helpful I could not figure out why I could not complete my taxes and the amazing women helped me realize I had inputted The state incorrectly and it all worked out when I corrected it, Thank you
Date published: 2022-03-03
Rated 4 out of 5 by from Turbo tax is okay. I have been with Turbo tax for a few years and it has never been free.
Date published: 2022-03-03
Rated 5 out of 5 by from Bananas The expert was knowledgeable and very quick. She answered all my questions in a timely fashion.
Date published: 2022-03-03
Rated 5 out of 5 by from Awesome Loretta was fantastic with my return, would recommend
Date published: 2022-03-03
Rated 5 out of 5 by from Great way to file tax returns! I don't see me using any other method to file my taxes from now on.
Date published: 2022-03-03
Rated 5 out of 5 by from Quick, easy no hassle Excellent service, very knowledgeable CPAs I would recommend
Date published: 2022-03-03
All TurboTax® Offerings Reviews - Page 8742
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from turbo tax is awesome using turbo tax made doing my taxes easy and fun. recomend to everyone
Date published: 2022-03-03
Rated 4 out of 5 by from Probelms w/TurboTax 2021 Premium Desktop In the past, I have always felt TurboTax was superb. This year not so much - ran into some problems and phone support given varied from fair to wrong. 1. After being very close to finished and e-filing, noticed that imported data for 2020 was way wrong. Found in reading that it has to be done 1st thing before any entries. Don't remember that I didn't do this, but also had to create an Amended 2020 return, so that might have been a problem. I then saved that return, started a new one, and transferred the 2020 data. Using the Forms View, I looked at data transferred, and it was correct. So I called Support and asked if it would work if edit the same Form in my 1st Return to match the 2nd one, and they said yes. So I tried that, and it worked pretty well, so I continued on with 1st return. But later, I checked and still found some of the same incorrect 2020 data. Bummer. Bottom line, I went ahead, redid everything in the 2nd Return and filed it. 2. Along the way in the 2nd Return, TurboTax fussed at me because on one W-2 there was no Employer's ID in the State section. Again I called support and they said just leave that field blank and go ahead and file it. I liked that because I did not want to file with a W-2 that was not identical to the one the Employer sent to the IRS. However, at the very end, TurboTax would not let me e-file until that field had an ID in it. I looked at my 2020 W-2, and that field had the same ID as the EIN field , so I just copied that into the interview. I think if that field is blank, TurboTax should just assume it is the same as the main EIN field.
Date published: 2022-03-03
Rated 5 out of 5 by from TurboTax was great I had problems in the beginning but it was easy , Matthew helped me in the end.
Date published: 2022-03-03
Rated 5 out of 5 by from So Easy to follow the instructions Used Turbo Tax for 4 years now and its been a good experience.
Date published: 2022-03-03
Rated 5 out of 5 by from Turbo Tax is Helpful I could not figure out why I could not complete my taxes and the amazing women helped me realize I had inputted The state incorrectly and it all worked out when I corrected it, Thank you
Date published: 2022-03-03
Rated 4 out of 5 by from Turbo tax is okay. I have been with Turbo tax for a few years and it has never been free.
Date published: 2022-03-03
Rated 5 out of 5 by from Bananas The expert was knowledgeable and very quick. She answered all my questions in a timely fashion.
Date published: 2022-03-03
Rated 5 out of 5 by from Awesome Loretta was fantastic with my return, would recommend
Date published: 2022-03-03
Rated 5 out of 5 by from Great way to file tax returns! I don't see me using any other method to file my taxes from now on.
Date published: 2022-03-03
Rated 5 out of 5 by from Quick, easy no hassle Excellent service, very knowledgeable CPAs I would recommend
Date published: 2022-03-03
All TurboTax® Offerings Reviews - Page 8742