TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

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Rated 4 out of 5 by from Awesome live expert help but glitchy forms Serenia from Altoona PA was AWESOME!! I can't say enough about her competence and cheerfuo calm manner. We wored together & figued out what I had doe wrong. Then she stayed with me until the end. 1099R & 1098 forms were glitchy and need to be improved!!
Date published: 2023-03-01
Rated 5 out of 5 by from Turbo tax is great I really love the extra help when you have a question or don't understand something, nice to know there is help.
Date published: 2023-03-01
Rated 4 out of 5 by from If Taxes for Dummies was a Company I am rather pleased and shocked at how easy TurboTax was. I know very little about taxes, but TurboTax got me through tax season unscathed yet another year. Highly
Date published: 2023-03-01
Rated 4 out of 5 by from Turbo Tax is okay! I enjoy using Turbo Tax because how easy y'all have made it to make taxes. But I'm taking off a star because despite how much I try to trust y'all, there's always that skepticism. I was extremely careful again, yet Turbo Tax strikes again! Almost got hooked on that $44 extra (small font-hidden) fee. Not today, TurboTax, nice try!
Date published: 2023-03-01
Rated 5 out of 5 by from The Guidance in every step makes it easy to use Just get it done with turbo tax, it is guiding you every step.
Date published: 2023-03-01
Rated 3 out of 5 by from very frustrating program language is confusing call was never completed expert chat never occurred as requested intuit phone menu kept spelling my wrong with strange leters unable to complete call due to menu not user friendly
Date published: 2023-03-01
Rated 4 out of 5 by from Very Helpful and Informative Throughout, But Long I did not chat live with any agents, and this would undoubtedly help, but I was able to handle the process because the program does a great job of holding your hand and explaining things. It just takes a while. The most helpful part, by far, is the fact that it can scan the documents you submit and automatically populate the appropriate boxes, so you are much less likely to make a mistake. The struggle with filing taxes, as with most things, is in the details. There is no problem uploading a W-2, but details regarding things like health plans, college expenses, etc. makes the process feel more complicated. The more that automation is used, the better.
Date published: 2023-03-01
Rated 5 out of 5 by from great services fast and easy to use, if you can read you'll do fine doing it yourself
Date published: 2023-03-01
Rated 5 out of 5 by from greaaaat easy enough! Stay patient and roll with it! I took a long time over a hour but awesome we figured it out together , very easy instruction. Just take time and read and it's made Simple! I just wished i could of done my last year taxes on here with out the purchase. But well worth it !
Date published: 2023-03-01
Rated 5 out of 5 by from Turbo tax is amazing I love how easy it is. The way it guides me is incredible.
Date published: 2023-03-01
All TurboTax® Offerings Reviews - Page 8732
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Awesome live expert help but glitchy forms Serenia from Altoona PA was AWESOME!! I can't say enough about her competence and cheerfuo calm manner. We wored together & figued out what I had doe wrong. Then she stayed with me until the end. 1099R & 1098 forms were glitchy and need to be improved!!
Date published: 2023-03-01
Rated 5 out of 5 by from Turbo tax is great I really love the extra help when you have a question or don't understand something, nice to know there is help.
Date published: 2023-03-01
Rated 4 out of 5 by from If Taxes for Dummies was a Company I am rather pleased and shocked at how easy TurboTax was. I know very little about taxes, but TurboTax got me through tax season unscathed yet another year. Highly
Date published: 2023-03-01
Rated 4 out of 5 by from Turbo Tax is okay! I enjoy using Turbo Tax because how easy y'all have made it to make taxes. But I'm taking off a star because despite how much I try to trust y'all, there's always that skepticism. I was extremely careful again, yet Turbo Tax strikes again! Almost got hooked on that $44 extra (small font-hidden) fee. Not today, TurboTax, nice try!
Date published: 2023-03-01
Rated 5 out of 5 by from The Guidance in every step makes it easy to use Just get it done with turbo tax, it is guiding you every step.
Date published: 2023-03-01
Rated 3 out of 5 by from very frustrating program language is confusing call was never completed expert chat never occurred as requested intuit phone menu kept spelling my wrong with strange leters unable to complete call due to menu not user friendly
Date published: 2023-03-01
Rated 4 out of 5 by from Very Helpful and Informative Throughout, But Long I did not chat live with any agents, and this would undoubtedly help, but I was able to handle the process because the program does a great job of holding your hand and explaining things. It just takes a while. The most helpful part, by far, is the fact that it can scan the documents you submit and automatically populate the appropriate boxes, so you are much less likely to make a mistake. The struggle with filing taxes, as with most things, is in the details. There is no problem uploading a W-2, but details regarding things like health plans, college expenses, etc. makes the process feel more complicated. The more that automation is used, the better.
Date published: 2023-03-01
Rated 5 out of 5 by from great services fast and easy to use, if you can read you'll do fine doing it yourself
Date published: 2023-03-01
Rated 5 out of 5 by from greaaaat easy enough! Stay patient and roll with it! I took a long time over a hour but awesome we figured it out together , very easy instruction. Just take time and read and it's made Simple! I just wished i could of done my last year taxes on here with out the purchase. But well worth it !
Date published: 2023-03-01
Rated 5 out of 5 by from Turbo tax is amazing I love how easy it is. The way it guides me is incredible.
Date published: 2023-03-01
All TurboTax® Offerings Reviews - Page 8732