TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294017 reviews)
Star ratings are from 2022
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Rated 2 out of 5 by from Sick of sneaky upsell attempts. TurboTax attempts to upsell for $45 just to deduct the state filing fee (at $25 already a ripoff) from the federal refund. This may be my last year with TurboTax.
Date published: 2022-04-14
Rated 5 out of 5 by from TurboTax is good. Easy. This is my 26th year using TurboTax and it is easy to use.
Date published: 2022-04-14
Rated 2 out of 5 by from TurboTax has errors TurboTax consistently said that the solo 401K contribution of $19,500 exceeded the allowable amount of $19,500. I tried various ways to let Intuit know this issue, without success. It then let me take every step to efile, including charging me $25 for CA efile, and then at the last minute would not let me efile. So intuit now owes me $25.
Date published: 2022-04-14
Rated 5 out of 5 by from Quick and easy! A very easy process to follow and simple directions!
Date published: 2022-04-14
Rated 3 out of 5 by from skips a key point entering PIN Going through everything was great except my return was not accepted. I found out it was because of the lack of IP PIN. When I filled out the form there was no place to enter the PIN. I had to go back for assistance. Chat assistance was not helpful as all it did was keep saying one moment for 20 minutes after I was greeted by the person who was supposed to help[
Date published: 2022-04-14
Rated 5 out of 5 by from Turbo Tax is easy to use Turbo Tax takes the headache out of filing taxes and being able to get assistance from an online tax expert was really helpful. I was filing in two states for the first time and the representative helped me fix an error that I had input.
Date published: 2022-04-14
Rated 2 out of 5 by from Turbo Tax Full Service Premier: Meh Did not feel like I got value for this service. I ended up paying more to prepare my taxes this year even though nothing changed with my taxes.
Date published: 2022-04-14
Rated 5 out of 5 by from LOVE TURBOTAX HAVE USED TURBOTAX FOR SEVERAL YEARS AND NEVER BEEN WORRIED OR DISAPPOINTED. RATHER PAY THE FEE ($108 THIS YEAR) TO QUICKLY COMPLETE & EFILE MY STATE & FEDERAL RETURNS THAN PAYING WAY MORE THAN THAT TO A PERSON/FIRM TO FILL IN THE SAME BLANKS WITH THE INFO I HAD ALREADY PULLED TOGETHER.
Date published: 2022-04-14
Rated 5 out of 5 by from Super Easy It was a little hard but it was nice having live help
Date published: 2022-04-14
Rated 5 out of 5 by from Works well I have used TurboTax for several years and it's great
Date published: 2022-04-14
All TurboTax® Offerings Reviews - Page 8723
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from Sick of sneaky upsell attempts. TurboTax attempts to upsell for $45 just to deduct the state filing fee (at $25 already a ripoff) from the federal refund. This may be my last year with TurboTax.
Date published: 2022-04-14
Rated 5 out of 5 by from TurboTax is good. Easy. This is my 26th year using TurboTax and it is easy to use.
Date published: 2022-04-14
Rated 2 out of 5 by from TurboTax has errors TurboTax consistently said that the solo 401K contribution of $19,500 exceeded the allowable amount of $19,500. I tried various ways to let Intuit know this issue, without success. It then let me take every step to efile, including charging me $25 for CA efile, and then at the last minute would not let me efile. So intuit now owes me $25.
Date published: 2022-04-14
Rated 5 out of 5 by from Quick and easy! A very easy process to follow and simple directions!
Date published: 2022-04-14
Rated 3 out of 5 by from skips a key point entering PIN Going through everything was great except my return was not accepted. I found out it was because of the lack of IP PIN. When I filled out the form there was no place to enter the PIN. I had to go back for assistance. Chat assistance was not helpful as all it did was keep saying one moment for 20 minutes after I was greeted by the person who was supposed to help[
Date published: 2022-04-14
Rated 5 out of 5 by from Turbo Tax is easy to use Turbo Tax takes the headache out of filing taxes and being able to get assistance from an online tax expert was really helpful. I was filing in two states for the first time and the representative helped me fix an error that I had input.
Date published: 2022-04-14
Rated 2 out of 5 by from Turbo Tax Full Service Premier: Meh Did not feel like I got value for this service. I ended up paying more to prepare my taxes this year even though nothing changed with my taxes.
Date published: 2022-04-14
Rated 5 out of 5 by from LOVE TURBOTAX HAVE USED TURBOTAX FOR SEVERAL YEARS AND NEVER BEEN WORRIED OR DISAPPOINTED. RATHER PAY THE FEE ($108 THIS YEAR) TO QUICKLY COMPLETE & EFILE MY STATE & FEDERAL RETURNS THAN PAYING WAY MORE THAN THAT TO A PERSON/FIRM TO FILL IN THE SAME BLANKS WITH THE INFO I HAD ALREADY PULLED TOGETHER.
Date published: 2022-04-14
Rated 5 out of 5 by from Super Easy It was a little hard but it was nice having live help
Date published: 2022-04-14
Rated 5 out of 5 by from Works well I have used TurboTax for several years and it's great
Date published: 2022-04-14
All TurboTax® Offerings Reviews - Page 8723