TURBOTAX CUSTOMER REVIEWS
TurboTax Product Reviews
Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.
(4.6/5
| 294016 reviews)
Star ratings are from 2022
TurboTaxTurboTax Customer Ratings & Reviews
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Rated 5 out of 5 by
PhoenixB from
Love it!
So easy and simple to use. My dad taught me how to do taxes through TurboTax and now I recommend it to my friends and help them use it if they have questions.
Date published: 2022-04-17
Rated 5 out of 5 by
Rome8IV from
Too Easy
I love how easy and simple Turbo Tax makes filing.
Date published: 2022-04-17
Rated 4 out of 5 by
skinnej from
Escalation pathway is terrible
Turbo tax needs to create an escalation path to leadership or a customer excellence function when there are unique problem that needs immediate attention, particularly when turbo tax created the problem for the user
Date published: 2022-04-17
Rated 5 out of 5 by
Yellowsparrpw from
Turbo Tax provided the best ever service to me!
I had spent a lot of my time to try to file my tax return with other software but I failed to do so. Very luckily, Turbo Tax gave a big help. If not so, I would not know how to do it. Thank you very much for your excellent software. I appreciate this very much.
Date published: 2022-04-17
Rated 5 out of 5 by
I Like Mike from
Trustworthy and always right
I've been using TurboTax for at least the past 8 years. It's convenient to have all my info stored from year to year with access to them all! This year I neglected to scroll down a page to read one of the many increasingly helpful explanations, so I needlessly over-reviewed my form. Also, don't forget you can review the actual forms that will be submitted just before you file for easy comparisons to last year. Over the years anytime I thought there must be something wrong, I was right. I was wrong, not TurboTax!
Date published: 2022-04-17
Rated 4 out of 5 by
Rulew from
First Time User
It took much longer than I anticipated. I needed a lot more doublechecks than I remember doing previously, but that may be because you are more thorough than Tax Slayer that I used last year. Previously, my taxes were done by a CPA because my husband and I owned rental property. He died in 2017, I sold the property, and now fed taxes are much simpler. Since I have several incomes, SS, his and my pensions, it is complicated. I spent a lot of time working on deductions only to find out that the standard deduction was several thousand dollars more which was very disappointing. Is there any way for your users to be made aware of how this can be avoided?
Date published: 2022-04-17
Rated 5 out of 5 by
RogG1 from
Turbo tax is excellent
Very helpful step by step process to enter income and expenses, including business. Only issue was entering the 1099-G Agriculture Payment in the farm income. It did not add to the farm income. Called online assistance, she could not help. During final tax form review it highlighted the error and allowed me to add the farm payment, but required a form link to be removed. A second online assistant very quickly showed me how to delete the link.
Date published: 2022-04-17
Rated 5 out of 5 by
nzammit from
Always the highest refund and easiest software too
Highest refund and great customer service. Software is very easy to use also
Date published: 2022-04-17
Rated 5 out of 5 by
M n T from
I Love Turbo Tax
Love the accuracy and being able to feel confident. They ask all the right questions!
Date published: 2022-04-17
Rated 5 out of 5 by
Gyro1970 from
TurboTax - Simple, Easy and Fast
Filing taxes made easy. I used this product for almost 10 years now. I would say that it gets easier each following year. The explanations and tips are very helpful and informative, especially when the tax laws are changing.
All TurboTax® Offerings Reviews - Page 8715
Date published: 2022-04-17
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live Assisted
TurboTax CD/Download
TurboTax Live Full Service
Rated 5 out of 5 by
PhoenixB from
Love it!
So easy and simple to use. My dad taught me how to do taxes through TurboTax and now I recommend it to my friends and help them use it if they have questions.
Date published: 2022-04-17
Rated 5 out of 5 by
Rome8IV from
Too Easy
I love how easy and simple Turbo Tax makes filing.
Date published: 2022-04-17
Rated 4 out of 5 by
skinnej from
Escalation pathway is terrible
Turbo tax needs to create an escalation path to leadership or a customer excellence function when there are unique problem that needs immediate attention, particularly when turbo tax created the problem for the user
Date published: 2022-04-17
Rated 5 out of 5 by
Yellowsparrpw from
Turbo Tax provided the best ever service to me!
I had spent a lot of my time to try to file my tax return with other software but I failed to do so. Very luckily, Turbo Tax gave a big help. If not so, I would not know how to do it. Thank you very much for your excellent software. I appreciate this very much.
Date published: 2022-04-17
Rated 5 out of 5 by
I Like Mike from
Trustworthy and always right
I've been using TurboTax for at least the past 8 years. It's convenient to have all my info stored from year to year with access to them all! This year I neglected to scroll down a page to read one of the many increasingly helpful explanations, so I needlessly over-reviewed my form. Also, don't forget you can review the actual forms that will be submitted just before you file for easy comparisons to last year. Over the years anytime I thought there must be something wrong, I was right. I was wrong, not TurboTax!
Date published: 2022-04-17
Rated 4 out of 5 by
Rulew from
First Time User
It took much longer than I anticipated. I needed a lot more doublechecks than I remember doing previously, but that may be because you are more thorough than Tax Slayer that I used last year. Previously, my taxes were done by a CPA because my husband and I owned rental property. He died in 2017, I sold the property, and now fed taxes are much simpler. Since I have several incomes, SS, his and my pensions, it is complicated. I spent a lot of time working on deductions only to find out that the standard deduction was several thousand dollars more which was very disappointing. Is there any way for your users to be made aware of how this can be avoided?
Date published: 2022-04-17
Rated 5 out of 5 by
RogG1 from
Turbo tax is excellent
Very helpful step by step process to enter income and expenses, including business. Only issue was entering the 1099-G Agriculture Payment in the farm income. It did not add to the farm income. Called online assistance, she could not help. During final tax form review it highlighted the error and allowed me to add the farm payment, but required a form link to be removed. A second online assistant very quickly showed me how to delete the link.
Date published: 2022-04-17
Rated 5 out of 5 by
nzammit from
Always the highest refund and easiest software too
Highest refund and great customer service. Software is very easy to use also
Date published: 2022-04-17
Rated 5 out of 5 by
M n T from
I Love Turbo Tax
Love the accuracy and being able to feel confident. They ask all the right questions!
Date published: 2022-04-17
Rated 5 out of 5 by
Gyro1970 from
TurboTax - Simple, Easy and Fast
Filing taxes made easy. I used this product for almost 10 years now. I would say that it gets easier each following year. The explanations and tips are very helpful and informative, especially when the tax laws are changing.
All TurboTax® Offerings Reviews - Page 8715
Date published: 2022-04-17