TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294017 reviews)
Star ratings are from 2022
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Rated 4 out of 5 by from A Good Product Worked pretty well and led me through the different parts of my return easily. Only flaw was one description field on my W-2 for locality name was all astrerisks. Turbotax would not accept that, had to use NA as a placeholder because spaces were not an option either.
Date published: 2022-04-07
Rated 2 out of 5 by from Not all that helpful Help topics are not complete. Had problems finding topics like election worker income, specific deductions for self-employed. Fee for filing State tax was a surprise, forms were essentially blank. It's easy to use the same software every year, but next year, I just don't know. Believe I have a couple (or few) accounts set-up. I got a ridiculous amount of marketing emails in advance of tax time.
Date published: 2022-04-07
Rated 5 out of 5 by from Turbo Tax is easy to use Using Turbo Tax takes the worry out of filing taxes and I do not have to rely on someone else to do them for me. Love how easy it is.
Date published: 2022-04-07
Rated 5 out of 5 by from Great Tax Software I have been using TurboTax for more than 20 years and am always satisfied with the ease I get to complete my taxes.
Date published: 2022-04-07
Rated 3 out of 5 by from TurboTax reiew Turbo tax is more user friendly than in it's infant years. while y w2 form has my state taxes in CO, i still need to file in ND, even though im military. this only happens on Turbo tax and no other places. I wonder how we can chnge that in the future.
Date published: 2022-04-07
Rated 4 out of 5 by from Good product, but NO support for business They don't offer support for business when you have a question about where to put an expense, or how to claim something.
Date published: 2022-04-07
Rated 5 out of 5 by from Turbo tax is awesome Great it’s fast and easy to follow. I will use this again
Date published: 2022-04-07
Rated 3 out of 5 by from Turbo Tax needs improvement I got frustrated too many times. User needs more flexibility.
Date published: 2022-04-07
Rated 5 out of 5 by from Ashleigh was great! Ashleigh, my TurboTax live expert was sooo extremely helpful, responsive, and made the process very easy for me. She always made herself available to answer my questions and did my tax return in a timely manner. Thank you Ashleigh!
Date published: 2022-04-07
Rated 3 out of 5 by from RMD HANDLING I had difficulty filing because every time I went back over my entries for how much was an RMD, the box was blank. Several of your experts couldn't help. Finally, one of them went to the end and, after finding no problems, told me not to worry about it. Would it be possible to keep that entry in the box? I just found out that my nickname is too short. Why is that a problem for you? This is my 7th year using Turbotax and it seemed to be much more cumbersome than ever. The black box on the left was very slow to scroll and not very intuitive.
Date published: 2022-04-07
All TurboTax® Offerings Reviews - Page 8712
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from A Good Product Worked pretty well and led me through the different parts of my return easily. Only flaw was one description field on my W-2 for locality name was all astrerisks. Turbotax would not accept that, had to use NA as a placeholder because spaces were not an option either.
Date published: 2022-04-07
Rated 2 out of 5 by from Not all that helpful Help topics are not complete. Had problems finding topics like election worker income, specific deductions for self-employed. Fee for filing State tax was a surprise, forms were essentially blank. It's easy to use the same software every year, but next year, I just don't know. Believe I have a couple (or few) accounts set-up. I got a ridiculous amount of marketing emails in advance of tax time.
Date published: 2022-04-07
Rated 5 out of 5 by from Turbo Tax is easy to use Using Turbo Tax takes the worry out of filing taxes and I do not have to rely on someone else to do them for me. Love how easy it is.
Date published: 2022-04-07
Rated 5 out of 5 by from Great Tax Software I have been using TurboTax for more than 20 years and am always satisfied with the ease I get to complete my taxes.
Date published: 2022-04-07
Rated 3 out of 5 by from TurboTax reiew Turbo tax is more user friendly than in it's infant years. while y w2 form has my state taxes in CO, i still need to file in ND, even though im military. this only happens on Turbo tax and no other places. I wonder how we can chnge that in the future.
Date published: 2022-04-07
Rated 4 out of 5 by from Good product, but NO support for business They don't offer support for business when you have a question about where to put an expense, or how to claim something.
Date published: 2022-04-07
Rated 5 out of 5 by from Turbo tax is awesome Great it’s fast and easy to follow. I will use this again
Date published: 2022-04-07
Rated 3 out of 5 by from Turbo Tax needs improvement I got frustrated too many times. User needs more flexibility.
Date published: 2022-04-07
Rated 5 out of 5 by from Ashleigh was great! Ashleigh, my TurboTax live expert was sooo extremely helpful, responsive, and made the process very easy for me. She always made herself available to answer my questions and did my tax return in a timely manner. Thank you Ashleigh!
Date published: 2022-04-07
Rated 3 out of 5 by from RMD HANDLING I had difficulty filing because every time I went back over my entries for how much was an RMD, the box was blank. Several of your experts couldn't help. Finally, one of them went to the end and, after finding no problems, told me not to worry about it. Would it be possible to keep that entry in the box? I just found out that my nickname is too short. Why is that a problem for you? This is my 7th year using Turbotax and it seemed to be much more cumbersome than ever. The black box on the left was very slow to scroll and not very intuitive.
Date published: 2022-04-07
All TurboTax® Offerings Reviews - Page 8712