TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
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Rated 3 out of 5 by from Needs to be more customer friendly While Turbo Tax gets the job done, I find that the interview format is not as well designed as it might be for someone with my tax situation. There is plenty of opportunity to make the software better. For example, I saw no prompt to ask whether I have paid (quarterly) estimated taxes. This results in a running estimate of tax due showing when there should be none, and also required me to search for the entry point for estimated taxes paid after the return was otherwise completed. This is backwards and frustrating. I would very much like to see the actual forms in progress as the return is prepared (i.e., before having to pay). I suppose I understand why they are not provided until after payment, but it is not to the benefit of the customer, and as someone who is actually competent enough to prepare a tax return without software, I want to see them to verify that the return is being, and has been, prepared correctly. Otherwise, there is no efficient way to assess whether I have entered all of the necessary information correctly. As is it requires going back and re-answering every prompt and rechecking every entry. It would be much easier to check over the forms. I the past I've used tax preparation software that did provide a feature to view the forms along-side of the interview Q & A. If you could provide this it would make me a much happier customer. Perhaps you could do it prior to payment as a "bonus" feature for returning customers. As someone who routinely applies any refund to the next year's estimated taxes, I would also appreciate it if the tax-due / refund summary at the top of the screen actually showed the amount of the refund I am paying forward rather than only showing it as net "0". This year I did find that I could click on the Federal Tax / Refund Due amount and "drill down" somewhat to see how the number was derived. This is helpful in lieu of not being able to view the actual forms. This feature was not in place for my state info, so once again only a "Refund" amount of "0" was readily shown, and not the fact that I had applied a refund to the next year's estimate. Finally, I find the too frequent attempts to "up-sell" to a higher priced option to be highly annoying. Once is enough.
Date published: 2022-02-22
Rated 5 out of 5 by from Turbo Tax is wonderful Turbo tax is very user friendly. I would recommend to anyone
Date published: 2022-02-22
Rated 5 out of 5 by from Tax Filing Was super simple and easy! Recommend to anyone that is first-time filing their taxes.
Date published: 2022-02-22
Rated 5 out of 5 by from Turbotax is awesome I have been using turbo tax for over five years thus far has been great !
Date published: 2022-02-22
Rated 5 out of 5 by from TurboTax is easy and reliable! I've been using TT (my nickname for TurboTax lol) for 8 years. And I absolutely love how easy it is to file your own taxes and keep all files in one place. TT's customer service is fast and responsive to any issues you may have. But really its so easy I haven't needed C/S since I started using the site. Thanks TT (TurboTax)!
Date published: 2022-02-22
Rated 5 out of 5 by from Love you guys I was very very pleased.....everything so self explanatory....after years of misery trying to understand tax forms...i thank you and congratulate you for helping us folks who need help understanding a confusing American institution. Well done......Love you guys
Date published: 2022-02-22
Rated 5 out of 5 by from Thank you!! I am grateful for the wonderful people I spoke with today. It made my tax filing experience easier. Thank you for having people who like to help people like me, who file their taxes by themselves but need help doing so. Thank you so much!!
Date published: 2022-02-22
Rated 5 out of 5 by from First year doing our taxes through Turbo Tax We had been doing our tax with another software and we decided to try turbo tax this year. I can say that Turbo tax found me deductions that I needed in order to be on the good side of the IRS (not have to payback). It was a great experience and very helpful every step of the way. We will definetly be doing our taxes again through Turbo Tax next season.
Date published: 2022-02-22
Rated 5 out of 5 by from Totally great! So User friendly I love the step by step instructions
Date published: 2022-02-22
Rated 5 out of 5 by from Will only use Turbo Tax Easy and offered several ways to get the most out of my refund
Date published: 2022-02-22
All TurboTax® Offerings Reviews - Page 8711
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from Needs to be more customer friendly While Turbo Tax gets the job done, I find that the interview format is not as well designed as it might be for someone with my tax situation. There is plenty of opportunity to make the software better. For example, I saw no prompt to ask whether I have paid (quarterly) estimated taxes. This results in a running estimate of tax due showing when there should be none, and also required me to search for the entry point for estimated taxes paid after the return was otherwise completed. This is backwards and frustrating. I would very much like to see the actual forms in progress as the return is prepared (i.e., before having to pay). I suppose I understand why they are not provided until after payment, but it is not to the benefit of the customer, and as someone who is actually competent enough to prepare a tax return without software, I want to see them to verify that the return is being, and has been, prepared correctly. Otherwise, there is no efficient way to assess whether I have entered all of the necessary information correctly. As is it requires going back and re-answering every prompt and rechecking every entry. It would be much easier to check over the forms. I the past I've used tax preparation software that did provide a feature to view the forms along-side of the interview Q & A. If you could provide this it would make me a much happier customer. Perhaps you could do it prior to payment as a "bonus" feature for returning customers. As someone who routinely applies any refund to the next year's estimated taxes, I would also appreciate it if the tax-due / refund summary at the top of the screen actually showed the amount of the refund I am paying forward rather than only showing it as net "0". This year I did find that I could click on the Federal Tax / Refund Due amount and "drill down" somewhat to see how the number was derived. This is helpful in lieu of not being able to view the actual forms. This feature was not in place for my state info, so once again only a "Refund" amount of "0" was readily shown, and not the fact that I had applied a refund to the next year's estimate. Finally, I find the too frequent attempts to "up-sell" to a higher priced option to be highly annoying. Once is enough.
Date published: 2022-02-22
Rated 5 out of 5 by from Turbo Tax is wonderful Turbo tax is very user friendly. I would recommend to anyone
Date published: 2022-02-22
Rated 5 out of 5 by from Tax Filing Was super simple and easy! Recommend to anyone that is first-time filing their taxes.
Date published: 2022-02-22
Rated 5 out of 5 by from Turbotax is awesome I have been using turbo tax for over five years thus far has been great !
Date published: 2022-02-22
Rated 5 out of 5 by from TurboTax is easy and reliable! I've been using TT (my nickname for TurboTax lol) for 8 years. And I absolutely love how easy it is to file your own taxes and keep all files in one place. TT's customer service is fast and responsive to any issues you may have. But really its so easy I haven't needed C/S since I started using the site. Thanks TT (TurboTax)!
Date published: 2022-02-22
Rated 5 out of 5 by from Love you guys I was very very pleased.....everything so self explanatory....after years of misery trying to understand tax forms...i thank you and congratulate you for helping us folks who need help understanding a confusing American institution. Well done......Love you guys
Date published: 2022-02-22
Rated 5 out of 5 by from Thank you!! I am grateful for the wonderful people I spoke with today. It made my tax filing experience easier. Thank you for having people who like to help people like me, who file their taxes by themselves but need help doing so. Thank you so much!!
Date published: 2022-02-22
Rated 5 out of 5 by from First year doing our taxes through Turbo Tax We had been doing our tax with another software and we decided to try turbo tax this year. I can say that Turbo tax found me deductions that I needed in order to be on the good side of the IRS (not have to payback). It was a great experience and very helpful every step of the way. We will definetly be doing our taxes again through Turbo Tax next season.
Date published: 2022-02-22
Rated 5 out of 5 by from Totally great! So User friendly I love the step by step instructions
Date published: 2022-02-22
Rated 5 out of 5 by from Will only use Turbo Tax Easy and offered several ways to get the most out of my refund
Date published: 2022-02-22
All TurboTax® Offerings Reviews - Page 8711