TURBOTAX CUSTOMER REVIEWS
TurboTax Product Reviews
Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.
(4.6/5
| 294016 reviews)
Star ratings are from 2022
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live Assisted
TurboTax CD/Download
TurboTax Live Full Service
Rated 5 out of 5 by
SporkLord from
Yay TurboTax!
Easy and user-friendly! I've been using this for years and it always makes filing taxes a breeze!
Date published: 2022-04-18
Rated 5 out of 5 by
Brian 999L from
Crazy easy!
I was intimidated by starting the tax process on my own, but the site is incredibly user-friendly. It asks you simple questions, and helps you give easy answers.
Date published: 2022-04-18
Rated 5 out of 5 by
Misty0317 from
Turbo tax is AMAZING
Turbo tax helped me get my max refund and worked with me through any questions I had!
Date published: 2022-04-18
Rated 5 out of 5 by
EllaBella121417 from
Turbo tax is easy to use
Turbo Tax was easy to use and I filed with confidence
Date published: 2022-04-18
Rated 5 out of 5 by
Hawker24G from
Great Tax Software
I have been using it for over 20 years, carries over info from year to year to make it easy to get done quickly
Date published: 2022-04-18
Rated 5 out of 5 by
fl042022 from
TurboTax was easy
Easy to use, with helpful hints and tutorials. Easily adds info.
Date published: 2022-04-18
Rated 4 out of 5 by
EMJenkins from
TurboTax is Very Good
Overall, the TurboTax Premier Desktop Software performs very well. I have been using TurboTax for 30+ years. It is especially helpful for multi-state tax filings, and it makes the preparation of the various state tax forms fairly easy. That being said, here are my suggestions to improve the customer experience: 1. Medical Expenses Worksheet - There is a problem with the desktop software, which incorrectly indicates data in the worksheet has been "marked estimated." A at tax return cannot be e-filed without clearing this error. Based on comments I located in the TurboTax Information Forum, this software-glitch has been an issue for at least 2-3 years. The work-around to resolve the glitch involves deleting the worksheet and re-inputting the data. I have encountered this problem for each of my 2019, 2020 and 2021 tax returns. This year I had to delete the worksheet and re-input the data twice (2 times). It makes no sense this software problem has not yet been resolved after all these years. 2. Allow printing of the screen shot of the tax summary of Federal and all state taxes directly from the desktop software. 3. Show a tax summary of all the various taxes and source schedules (income, dividends, capital gains, Net investment income, Medicare, etc.). 4. Need 1099-INT & DIV summary by taxpayer. 5. Need Schedule B summary by taxpayer. 6. Direct Deposit information should automatically flow through all forms. 7. The Federal Tax Info Sheet should allow for the inclusion of the taxpayer email address, rather than having to "override" the field using the Forms Mode. 8. Allow printing of the TurboTax e-filing confirmation directly from the desktop software.
Date published: 2022-04-18
Rated 5 out of 5 by
Purr12 from
Easy! Easy! Easy!
Turbo Tax makes it so easy to do your own taxes. It's dummy proof!
Date published: 2022-04-18
Rated 2 out of 5 by
J E C from
Constant Upselling is Horrible
TurboTax was fine, but the help/search function lacked any real clarity on 2 of 3 times I used it. The constant upselling to their deluxe or higher version is similar to the daily calls you get about your car warranty.
Date published: 2022-04-18
Rated 5 out of 5 by
lindsayks from
Easy to use
I get confused easily but the process is simple even though taxes are not.
All TurboTax® Offerings Reviews - Page 8708
Date published: 2022-04-18
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live Assisted
TurboTax CD/Download
TurboTax Live Full Service
Rated 5 out of 5 by
SporkLord from
Yay TurboTax!
Easy and user-friendly! I've been using this for years and it always makes filing taxes a breeze!
Date published: 2022-04-18
Rated 5 out of 5 by
Brian 999L from
Crazy easy!
I was intimidated by starting the tax process on my own, but the site is incredibly user-friendly. It asks you simple questions, and helps you give easy answers.
Date published: 2022-04-18
Rated 5 out of 5 by
Misty0317 from
Turbo tax is AMAZING
Turbo tax helped me get my max refund and worked with me through any questions I had!
Date published: 2022-04-18
Rated 5 out of 5 by
EllaBella121417 from
Turbo tax is easy to use
Turbo Tax was easy to use and I filed with confidence
Date published: 2022-04-18
Rated 5 out of 5 by
Hawker24G from
Great Tax Software
I have been using it for over 20 years, carries over info from year to year to make it easy to get done quickly
Date published: 2022-04-18
Rated 5 out of 5 by
fl042022 from
TurboTax was easy
Easy to use, with helpful hints and tutorials. Easily adds info.
Date published: 2022-04-18
Rated 4 out of 5 by
EMJenkins from
TurboTax is Very Good
Overall, the TurboTax Premier Desktop Software performs very well. I have been using TurboTax for 30+ years. It is especially helpful for multi-state tax filings, and it makes the preparation of the various state tax forms fairly easy. That being said, here are my suggestions to improve the customer experience: 1. Medical Expenses Worksheet - There is a problem with the desktop software, which incorrectly indicates data in the worksheet has been "marked estimated." A at tax return cannot be e-filed without clearing this error. Based on comments I located in the TurboTax Information Forum, this software-glitch has been an issue for at least 2-3 years. The work-around to resolve the glitch involves deleting the worksheet and re-inputting the data. I have encountered this problem for each of my 2019, 2020 and 2021 tax returns. This year I had to delete the worksheet and re-input the data twice (2 times). It makes no sense this software problem has not yet been resolved after all these years. 2. Allow printing of the screen shot of the tax summary of Federal and all state taxes directly from the desktop software. 3. Show a tax summary of all the various taxes and source schedules (income, dividends, capital gains, Net investment income, Medicare, etc.). 4. Need 1099-INT & DIV summary by taxpayer. 5. Need Schedule B summary by taxpayer. 6. Direct Deposit information should automatically flow through all forms. 7. The Federal Tax Info Sheet should allow for the inclusion of the taxpayer email address, rather than having to "override" the field using the Forms Mode. 8. Allow printing of the TurboTax e-filing confirmation directly from the desktop software.
Date published: 2022-04-18
Rated 5 out of 5 by
Purr12 from
Easy! Easy! Easy!
Turbo Tax makes it so easy to do your own taxes. It's dummy proof!
Date published: 2022-04-18
Rated 2 out of 5 by
J E C from
Constant Upselling is Horrible
TurboTax was fine, but the help/search function lacked any real clarity on 2 of 3 times I used it. The constant upselling to their deluxe or higher version is similar to the daily calls you get about your car warranty.
Date published: 2022-04-18
Rated 5 out of 5 by
lindsayks from
Easy to use
I get confused easily but the process is simple even though taxes are not.
All TurboTax® Offerings Reviews - Page 8708
Date published: 2022-04-18