TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294016 reviews)
Star ratings are from 2022
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Yay TurboTax! Easy and user-friendly! I've been using this for years and it always makes filing taxes a breeze!
Date published: 2022-04-18
Rated 5 out of 5 by from Crazy easy! I was intimidated by starting the tax process on my own, but the site is incredibly user-friendly. It asks you simple questions, and helps you give easy answers.
Date published: 2022-04-18
Rated 5 out of 5 by from Turbo tax is AMAZING Turbo tax helped me get my max refund and worked with me through any questions I had!
Date published: 2022-04-18
Rated 5 out of 5 by from Turbo tax is easy to use Turbo Tax was easy to use and I filed with confidence
Date published: 2022-04-18
Rated 5 out of 5 by from Great Tax Software I have been using it for over 20 years, carries over info from year to year to make it easy to get done quickly
Date published: 2022-04-18
Rated 5 out of 5 by from TurboTax was easy Easy to use, with helpful hints and tutorials. Easily adds info.
Date published: 2022-04-18
Rated 4 out of 5 by from TurboTax is Very Good Overall, the TurboTax Premier Desktop Software performs very well. I have been using TurboTax for 30+ years. It is especially helpful for multi-state tax filings, and it makes the preparation of the various state tax forms fairly easy. That being said, here are my suggestions to improve the customer experience: 1. Medical Expenses Worksheet - There is a problem with the desktop software, which incorrectly indicates data in the worksheet has been "marked estimated." A at tax return cannot be e-filed without clearing this error. Based on comments I located in the TurboTax Information Forum, this software-glitch has been an issue for at least 2-3 years. The work-around to resolve the glitch involves deleting the worksheet and re-inputting the data. I have encountered this problem for each of my 2019, 2020 and 2021 tax returns. This year I had to delete the worksheet and re-input the data twice (2 times). It makes no sense this software problem has not yet been resolved after all these years. 2. Allow printing of the screen shot of the tax summary of Federal and all state taxes directly from the desktop software. 3. Show a tax summary of all the various taxes and source schedules (income, dividends, capital gains, Net investment income, Medicare, etc.). 4. Need 1099-INT & DIV summary by taxpayer. 5. Need Schedule B summary by taxpayer. 6. Direct Deposit information should automatically flow through all forms. 7. The Federal Tax Info Sheet should allow for the inclusion of the taxpayer email address, rather than having to "override" the field using the Forms Mode. 8. Allow printing of the TurboTax e-filing confirmation directly from the desktop software.
Date published: 2022-04-18
Rated 5 out of 5 by from Easy! Easy! Easy! Turbo Tax makes it so easy to do your own taxes. It's dummy proof!
Date published: 2022-04-18
Rated 2 out of 5 by from Constant Upselling is Horrible TurboTax was fine, but the help/search function lacked any real clarity on 2 of 3 times I used it. The constant upselling to their deluxe or higher version is similar to the daily calls you get about your car warranty.
Date published: 2022-04-18
Rated 5 out of 5 by from Easy to use I get confused easily but the process is simple even though taxes are not.
Date published: 2022-04-18
All TurboTax® Offerings Reviews - Page 8708
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Yay TurboTax! Easy and user-friendly! I've been using this for years and it always makes filing taxes a breeze!
Date published: 2022-04-18
Rated 5 out of 5 by from Crazy easy! I was intimidated by starting the tax process on my own, but the site is incredibly user-friendly. It asks you simple questions, and helps you give easy answers.
Date published: 2022-04-18
Rated 5 out of 5 by from Turbo tax is AMAZING Turbo tax helped me get my max refund and worked with me through any questions I had!
Date published: 2022-04-18
Rated 5 out of 5 by from Turbo tax is easy to use Turbo Tax was easy to use and I filed with confidence
Date published: 2022-04-18
Rated 5 out of 5 by from Great Tax Software I have been using it for over 20 years, carries over info from year to year to make it easy to get done quickly
Date published: 2022-04-18
Rated 5 out of 5 by from TurboTax was easy Easy to use, with helpful hints and tutorials. Easily adds info.
Date published: 2022-04-18
Rated 4 out of 5 by from TurboTax is Very Good Overall, the TurboTax Premier Desktop Software performs very well. I have been using TurboTax for 30+ years. It is especially helpful for multi-state tax filings, and it makes the preparation of the various state tax forms fairly easy. That being said, here are my suggestions to improve the customer experience: 1. Medical Expenses Worksheet - There is a problem with the desktop software, which incorrectly indicates data in the worksheet has been "marked estimated." A at tax return cannot be e-filed without clearing this error. Based on comments I located in the TurboTax Information Forum, this software-glitch has been an issue for at least 2-3 years. The work-around to resolve the glitch involves deleting the worksheet and re-inputting the data. I have encountered this problem for each of my 2019, 2020 and 2021 tax returns. This year I had to delete the worksheet and re-input the data twice (2 times). It makes no sense this software problem has not yet been resolved after all these years. 2. Allow printing of the screen shot of the tax summary of Federal and all state taxes directly from the desktop software. 3. Show a tax summary of all the various taxes and source schedules (income, dividends, capital gains, Net investment income, Medicare, etc.). 4. Need 1099-INT & DIV summary by taxpayer. 5. Need Schedule B summary by taxpayer. 6. Direct Deposit information should automatically flow through all forms. 7. The Federal Tax Info Sheet should allow for the inclusion of the taxpayer email address, rather than having to "override" the field using the Forms Mode. 8. Allow printing of the TurboTax e-filing confirmation directly from the desktop software.
Date published: 2022-04-18
Rated 5 out of 5 by from Easy! Easy! Easy! Turbo Tax makes it so easy to do your own taxes. It's dummy proof!
Date published: 2022-04-18
Rated 2 out of 5 by from Constant Upselling is Horrible TurboTax was fine, but the help/search function lacked any real clarity on 2 of 3 times I used it. The constant upselling to their deluxe or higher version is similar to the daily calls you get about your car warranty.
Date published: 2022-04-18
Rated 5 out of 5 by from Easy to use I get confused easily but the process is simple even though taxes are not.
Date published: 2022-04-18
All TurboTax® Offerings Reviews - Page 8708