TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

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Rated 1 out of 5 by from paid for the self employed version this year Glitchy, first time I needed help this year for questions and they were not answered and what I did find I was not impressed.
Date published: 2022-02-22
Rated 5 out of 5 by from always so easyyy love that everything was self explaining and in detail. most important i did not have to go in person to a tax office and wait hours in line.
Date published: 2022-02-22
Rated 5 out of 5 by from super simple super simple. was waaaay more easier than I thought .
Date published: 2022-02-22
Rated 4 out of 5 by from Refiling I wish the 1095-A portion was more accessible during filing.
Date published: 2022-02-22
Rated 5 out of 5 by from turbo tax is great very easy and the cost was right. Thanks turbo tax
Date published: 2022-02-22
Rated 5 out of 5 by from TURBOTAX IS AWESOME it was fast and i was satisfied with what i got. They were able to help me if i needed help! Will be using this next year!
Date published: 2022-02-22
Rated 3 out of 5 by from TURBO TAX IS AVERAGE TURBO TAX IS AVERAGE BUT GOOD IF YOU DO YOUR OWN TAXES
Date published: 2022-02-22
Rated 5 out of 5 by from Love it Great experience - I love the software. I'm happy you fixed the e-filing bug last year I had to file by paper and it was very difficult especially since I am disabled.
Date published: 2022-02-22
Rated 5 out of 5 by from Turbo Tax is Great they are with you every step! had a great experience filing and will continue to return every year
Date published: 2022-02-22
Rated 3 out of 5 by from Turbo Tax rating I was able to speak with a wonderful representative from Turbo Tax this evening. She was patient and assisted me throughout the process. I am, however, disappointed with Turbo Tax. I upgraded to "Max", which was supposed to cost $49. When I got to the end, it told me my price was $168. It doesn't tell you your total until after you pay. I was using the free version but it told me that I needed to upgrade. The representative said that it wasn't necessary. I asked if it might cause problems with the IRS and they said "yes". Then, that was a no-brainer. I upgraded because I want to do the right thing and not cause problems with the IRS. I am quite frustrated at the cost when it was supposed to be free initially, then I upgraded to $49 and the final cost was $200. Not happy at all!!!
Date published: 2022-02-22
All TurboTax® Offerings Reviews - Page 8698
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from paid for the self employed version this year Glitchy, first time I needed help this year for questions and they were not answered and what I did find I was not impressed.
Date published: 2022-02-22
Rated 5 out of 5 by from always so easyyy love that everything was self explaining and in detail. most important i did not have to go in person to a tax office and wait hours in line.
Date published: 2022-02-22
Rated 5 out of 5 by from super simple super simple. was waaaay more easier than I thought .
Date published: 2022-02-22
Rated 4 out of 5 by from Refiling I wish the 1095-A portion was more accessible during filing.
Date published: 2022-02-22
Rated 5 out of 5 by from turbo tax is great very easy and the cost was right. Thanks turbo tax
Date published: 2022-02-22
Rated 5 out of 5 by from TURBOTAX IS AWESOME it was fast and i was satisfied with what i got. They were able to help me if i needed help! Will be using this next year!
Date published: 2022-02-22
Rated 3 out of 5 by from TURBO TAX IS AVERAGE TURBO TAX IS AVERAGE BUT GOOD IF YOU DO YOUR OWN TAXES
Date published: 2022-02-22
Rated 5 out of 5 by from Love it Great experience - I love the software. I'm happy you fixed the e-filing bug last year I had to file by paper and it was very difficult especially since I am disabled.
Date published: 2022-02-22
Rated 5 out of 5 by from Turbo Tax is Great they are with you every step! had a great experience filing and will continue to return every year
Date published: 2022-02-22
Rated 3 out of 5 by from Turbo Tax rating I was able to speak with a wonderful representative from Turbo Tax this evening. She was patient and assisted me throughout the process. I am, however, disappointed with Turbo Tax. I upgraded to "Max", which was supposed to cost $49. When I got to the end, it told me my price was $168. It doesn't tell you your total until after you pay. I was using the free version but it told me that I needed to upgrade. The representative said that it wasn't necessary. I asked if it might cause problems with the IRS and they said "yes". Then, that was a no-brainer. I upgraded because I want to do the right thing and not cause problems with the IRS. I am quite frustrated at the cost when it was supposed to be free initially, then I upgraded to $49 and the final cost was $200. Not happy at all!!!
Date published: 2022-02-22
All TurboTax® Offerings Reviews - Page 8698