TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294018 reviews)
Star ratings are from 2022
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Rated 5 out of 5 by from user-friendly Turbo Tax is great. I think the key is making sure that everything is coded properly in QuickBooks. Even still the software is easy to navigate through when there are questions on the return.
Date published: 2022-03-07
Rated 5 out of 5 by from Great Turbotax Great TurboTax, I been using it for 19 years, never used any other tax service, before TurboTax I always do my taxes regular!
Date published: 2022-03-07
Rated 2 out of 5 by from Foreign tax issues issues with foreign tax credit. had to wait for updates which were never completed.
Date published: 2022-03-07
Rated 5 out of 5 by from Turbo Tax is awesome! When I need help. They help me. They walked me thru it.
Date published: 2022-03-07
Rated 4 out of 5 by from Some gliches in this year's platform I was extremely frustrated by the note that said, for efiling, I'd need to attach to the file a copy of my 2021 Broker Statement for investments and that I would be prompted "later" to do this. I was never prompted to do this and hunted in the application, researched on google, called TurboTax three times, spent an hour on the phone with a TurboTax agent to try to figure out how to do this ... only to find out it (so it appears) that this cannot be done, which is odd since I can attach a copy of my signature page. I cannot understand why I wouldn't be able to attach other documents but there does not seem to be any place, or at least no instructions, to tell users how to do this! I spent HOURS trying to figure it out. Please fix this gliche or explain to users how to do it. Also, my income distribution from line 18 carried over to form 1116 without explanation, which is weird because it clearly came from line 18 of the 1041. I guess this is another gliche to be fixed.
Date published: 2022-03-07
Rated 5 out of 5 by from Turbo Tax was Awesome This has been the great experience I appreciate all the help that was given from Elvis he made me feel great
Date published: 2022-03-07
Rated 5 out of 5 by from Turbo Tax eases my mind I went in to Turbo Tax to purchase full but did not need it. I would expected to still be charged for something I did not need. However, after going live with the tax expert they determined I could file for free, saving me money and issuing me a refund.
Date published: 2022-03-07
Rated 5 out of 5 by from Easiest Every Tax Filing I had the easiest tax filing with Turbo Tax -- even easier than the last year. The online preparation was smooth, and the pre-expert preparer interview person was extremely patient with me.
Date published: 2022-03-07
Rated 3 out of 5 by from Free return this year? Nope! I thought ALL returns were FREE to file thru Turbo Tax this year!!!! I, for some reason, was charged $149.00!!!
Date published: 2022-03-07
Rated 5 out of 5 by from Thank you turbo tax Kevin was awesome and had a lot of patience with me
Date published: 2022-03-07
All TurboTax® Offerings Reviews - Page 8690
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from user-friendly Turbo Tax is great. I think the key is making sure that everything is coded properly in QuickBooks. Even still the software is easy to navigate through when there are questions on the return.
Date published: 2022-03-07
Rated 5 out of 5 by from Great Turbotax Great TurboTax, I been using it for 19 years, never used any other tax service, before TurboTax I always do my taxes regular!
Date published: 2022-03-07
Rated 2 out of 5 by from Foreign tax issues issues with foreign tax credit. had to wait for updates which were never completed.
Date published: 2022-03-07
Rated 5 out of 5 by from Turbo Tax is awesome! When I need help. They help me. They walked me thru it.
Date published: 2022-03-07
Rated 4 out of 5 by from Some gliches in this year's platform I was extremely frustrated by the note that said, for efiling, I'd need to attach to the file a copy of my 2021 Broker Statement for investments and that I would be prompted "later" to do this. I was never prompted to do this and hunted in the application, researched on google, called TurboTax three times, spent an hour on the phone with a TurboTax agent to try to figure out how to do this ... only to find out it (so it appears) that this cannot be done, which is odd since I can attach a copy of my signature page. I cannot understand why I wouldn't be able to attach other documents but there does not seem to be any place, or at least no instructions, to tell users how to do this! I spent HOURS trying to figure it out. Please fix this gliche or explain to users how to do it. Also, my income distribution from line 18 carried over to form 1116 without explanation, which is weird because it clearly came from line 18 of the 1041. I guess this is another gliche to be fixed.
Date published: 2022-03-07
Rated 5 out of 5 by from Turbo Tax was Awesome This has been the great experience I appreciate all the help that was given from Elvis he made me feel great
Date published: 2022-03-07
Rated 5 out of 5 by from Turbo Tax eases my mind I went in to Turbo Tax to purchase full but did not need it. I would expected to still be charged for something I did not need. However, after going live with the tax expert they determined I could file for free, saving me money and issuing me a refund.
Date published: 2022-03-07
Rated 5 out of 5 by from Easiest Every Tax Filing I had the easiest tax filing with Turbo Tax -- even easier than the last year. The online preparation was smooth, and the pre-expert preparer interview person was extremely patient with me.
Date published: 2022-03-07
Rated 3 out of 5 by from Free return this year? Nope! I thought ALL returns were FREE to file thru Turbo Tax this year!!!! I, for some reason, was charged $149.00!!!
Date published: 2022-03-07
Rated 5 out of 5 by from Thank you turbo tax Kevin was awesome and had a lot of patience with me
Date published: 2022-03-07
All TurboTax® Offerings Reviews - Page 8690