TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

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Own a business
Student
Rated 3 out of 5 by from Turbo Tax Fees I had to upgrade to the premiere for $70 It was $20 off the original price. I filled it out on feb 20th but did not file it. Two day I received a email saying I to the feb 28th to received that price. Today I started back up and started all over and file my tax return. But Turbo Tax charge me $90 not $70.
Date published: 2021-02-23
Rated 2 out of 5 by from bug and counter-intuitive input 1. The last year state return number was modified for unknown reason. Have to delete and re-input after the state return is done. 2. When filing multiple states, the inputs for splitting the income are counter intuitive and misleading 3. Using 8+ more hours than usual to finish the filing. Have to upgrade the service to talk to the representatives (although later revoked after complaining). The representative didn't help much. Insist on typing instead of calling. Slow input and response.
Date published: 2021-02-23
Rated 5 out of 5 by from 2020 was a really bad year... BUT! Thank you to turbotax for helping me close out my tax obligations with 2 states and my federal return. I am very happy with their service... I am also so glad that without any frills I was able to use their software to e-file quickly (and also calculate a refund). So, even though 2020 was a brutal year for so many of us, thank you TURBOTAX for helping us settle up with the "gubmint".
Date published: 2021-02-23
Rated 5 out of 5 by from quick and simple been using turbotax for five years. never let me down. much cheaper than a filing office, and the real time chat is very helpfull.
Date published: 2021-02-23
Rated 5 out of 5 by from turbo tax is the best tried to use the premium package but my expert was horrible, i couldnt understand her she was middle eastern, then she ignored me for days so i had to fight to remove the expert package and do it myself. turbo tax is awsome especially if u do it youurself
Date published: 2021-02-23
Rated 5 out of 5 by from Very Self Explanatory Great Experience!!! Will do again next year. Very easy to use for beginners.
Date published: 2021-02-23
Rated 5 out of 5 by from AWESOME Turbo tax walked me everything necessary to get most of my funds.
Date published: 2021-02-23
Rated 5 out of 5 by from turbo tax expert Bernice is the best I had a chance to work with a live tax expert named Bernice today and she was so informed on trying to resolve my filing problem, she was relentless in finding out why it could not be efiled but in the end it was accomplished
Date published: 2021-02-23
Rated 5 out of 5 by from great was very easy to file since it saved info from last three years, was also fre since im a service member. two thumbs up
Date published: 2021-02-23
Rated 5 out of 5 by from Only one complaint, a minor one Didn't find a way to save until the very end, would have been helpful to see a Save button available during the process in case there was an interruption during the process. Otherwise, I'm as happy with the product as I've been in previous years.
Date published: 2021-02-23
All TurboTax® Offerings Reviews - Page 8672
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 3 out of 5 by from Turbo Tax Fees I had to upgrade to the premiere for $70 It was $20 off the original price. I filled it out on feb 20th but did not file it. Two day I received a email saying I to the feb 28th to received that price. Today I started back up and started all over and file my tax return. But Turbo Tax charge me $90 not $70.
Date published: 2021-02-23
Rated 2 out of 5 by from bug and counter-intuitive input 1. The last year state return number was modified for unknown reason. Have to delete and re-input after the state return is done. 2. When filing multiple states, the inputs for splitting the income are counter intuitive and misleading 3. Using 8+ more hours than usual to finish the filing. Have to upgrade the service to talk to the representatives (although later revoked after complaining). The representative didn't help much. Insist on typing instead of calling. Slow input and response.
Date published: 2021-02-23
Rated 5 out of 5 by from 2020 was a really bad year... BUT! Thank you to turbotax for helping me close out my tax obligations with 2 states and my federal return. I am very happy with their service... I am also so glad that without any frills I was able to use their software to e-file quickly (and also calculate a refund). So, even though 2020 was a brutal year for so many of us, thank you TURBOTAX for helping us settle up with the "gubmint".
Date published: 2021-02-23
Rated 5 out of 5 by from quick and simple been using turbotax for five years. never let me down. much cheaper than a filing office, and the real time chat is very helpfull.
Date published: 2021-02-23
Rated 5 out of 5 by from turbo tax is the best tried to use the premium package but my expert was horrible, i couldnt understand her she was middle eastern, then she ignored me for days so i had to fight to remove the expert package and do it myself. turbo tax is awsome especially if u do it youurself
Date published: 2021-02-23
Rated 5 out of 5 by from Very Self Explanatory Great Experience!!! Will do again next year. Very easy to use for beginners.
Date published: 2021-02-23
Rated 5 out of 5 by from AWESOME Turbo tax walked me everything necessary to get most of my funds.
Date published: 2021-02-23
Rated 5 out of 5 by from turbo tax expert Bernice is the best I had a chance to work with a live tax expert named Bernice today and she was so informed on trying to resolve my filing problem, she was relentless in finding out why it could not be efiled but in the end it was accomplished
Date published: 2021-02-23
Rated 5 out of 5 by from great was very easy to file since it saved info from last three years, was also fre since im a service member. two thumbs up
Date published: 2021-02-23
Rated 5 out of 5 by from Only one complaint, a minor one Didn't find a way to save until the very end, would have been helpful to see a Save button available during the process in case there was an interruption during the process. Otherwise, I'm as happy with the product as I've been in previous years.
Date published: 2021-02-23
All TurboTax® Offerings Reviews - Page 8672