TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

(4.6/5 | 281619 reviews)
Star ratings are from 2021
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Rated 1 out of 5 by from Quality and value has decreased significantly I have used turbo tax for several years with no issue. However, for 2019, I have still not received my 2019 Federal Return. There was no indication of an issue, and the status says it was accepted. If everything was done correctly as turbo tax indicates, then the refund should have arrived promptly (Filed in October 2019. For 2020, the software kept getting stuck in a loop regarding living in one locality and residing in another. Kept requesting same information repeatedly, and doesn't appear that Turbo tax has the capacity to handle the city returns efficiently.
Date published: 2021-05-17
Rated 5 out of 5 by from very helpful and user friendly very easy to navigate, very good explanations and advice, literally walked me through and as this was my first time preparing returns by myself it was invaluable
Date published: 2021-05-17
Rated 5 out of 5 by from TurboTax is User Friendly!! The product is user friendly and easy to navigate. The help feature is easy to read and find more information on topics that may be confusing. There is a wide range of products depending upon the need of the user. I also like the access to past returns. I find the entire process of completing taxes less painful!
Date published: 2021-05-17
Rated 5 out of 5 by from Turbo Tax is Awsome. I have used Turbo Tax for several years. There has never been a mistake on any of the returns I have done. Turbo Tax makes sure in the last review, that all is correct. I love it
Date published: 2021-05-17
Rated 4 out of 5 by from Account Access Every time I go to log in, my password doesn't work and I have to go through a hassle with two verification codes. One emailed AND one texted to me! UGH!!!
Date published: 2021-05-17
Rated 5 out of 5 by from Easy to use! Great service, easy to use! Would reccommend for anyone needing an easy tax solution.
Date published: 2021-05-17
Rated 5 out of 5 by from Turbo Tax always helps very well, Thank you! Excellent, patient, courteous and knowledgeable service, specially patient with my delays.
Date published: 2021-05-17
Rated 5 out of 5 by from Good program Simple process to complete both mine and my wife's taxes.
Date published: 2021-05-17
Rated 1 out of 5 by from THIS WAS SO STRESSFUL AND COMPLICATED The schedule C filing WAS SO COMPLICATED. I re entered my information so many times until I finally got answers on a REDDIT forum. I spent all night stressed out about my taxes because of this glitch in the software.
Date published: 2021-05-17
Rated 2 out of 5 by from I plan to do my taxes manually next year The Automatic scanning of my documents is awesome! Except when it doesn't work (Which is the majority of the time) This is especially true with ESPP and RSUs
Date published: 2021-05-17
All TurboTax® Offerings Reviews - Page 868
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from Quality and value has decreased significantly I have used turbo tax for several years with no issue. However, for 2019, I have still not received my 2019 Federal Return. There was no indication of an issue, and the status says it was accepted. If everything was done correctly as turbo tax indicates, then the refund should have arrived promptly (Filed in October 2019. For 2020, the software kept getting stuck in a loop regarding living in one locality and residing in another. Kept requesting same information repeatedly, and doesn't appear that Turbo tax has the capacity to handle the city returns efficiently.
Date published: 2021-05-17
Rated 5 out of 5 by from very helpful and user friendly very easy to navigate, very good explanations and advice, literally walked me through and as this was my first time preparing returns by myself it was invaluable
Date published: 2021-05-17
Rated 5 out of 5 by from TurboTax is User Friendly!! The product is user friendly and easy to navigate. The help feature is easy to read and find more information on topics that may be confusing. There is a wide range of products depending upon the need of the user. I also like the access to past returns. I find the entire process of completing taxes less painful!
Date published: 2021-05-17
Rated 5 out of 5 by from Turbo Tax is Awsome. I have used Turbo Tax for several years. There has never been a mistake on any of the returns I have done. Turbo Tax makes sure in the last review, that all is correct. I love it
Date published: 2021-05-17
Rated 4 out of 5 by from Account Access Every time I go to log in, my password doesn't work and I have to go through a hassle with two verification codes. One emailed AND one texted to me! UGH!!!
Date published: 2021-05-17
Rated 5 out of 5 by from Easy to use! Great service, easy to use! Would reccommend for anyone needing an easy tax solution.
Date published: 2021-05-17
Rated 5 out of 5 by from Turbo Tax always helps very well, Thank you! Excellent, patient, courteous and knowledgeable service, specially patient with my delays.
Date published: 2021-05-17
Rated 5 out of 5 by from Good program Simple process to complete both mine and my wife's taxes.
Date published: 2021-05-17
Rated 1 out of 5 by from THIS WAS SO STRESSFUL AND COMPLICATED The schedule C filing WAS SO COMPLICATED. I re entered my information so many times until I finally got answers on a REDDIT forum. I spent all night stressed out about my taxes because of this glitch in the software.
Date published: 2021-05-17
Rated 2 out of 5 by from I plan to do my taxes manually next year The Automatic scanning of my documents is awesome! Except when it doesn't work (Which is the majority of the time) This is especially true with ESPP and RSUs
Date published: 2021-05-17
All TurboTax® Offerings Reviews - Page 868