TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

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Rated 2 out of 5 by from Constant Upselling is Horrible TurboTax was fine, but the help/search function lacked any real clarity on 2 of 3 times I used it. The constant upselling to their deluxe or higher version is similar to the daily calls you get about your car warranty.
Date published: 2022-04-18
Rated 5 out of 5 by from Easy to use I get confused easily but the process is simple even though taxes are not.
Date published: 2022-04-18
Rated 5 out of 5 by from Really easy-to-use Taxes are nerve racking bit TurboTax made it easy to comprehend
Date published: 2022-04-18
Rated 4 out of 5 by from I love it it works great its my first doing taxes so I was nervous but turbotax made it easy for me to understand and figure out, still a bit tricky but I got the the hang of it
Date published: 2022-04-18
Rated 5 out of 5 by from Taxes are a breeze This makes a difficult task easy. Why can't all things in life be this easy.
Date published: 2022-04-18
Rated 4 out of 5 by from Turbo Tax Code Verification Need various or alternative ways to receive verification code if mobile phone number on one's profile or record has not been updated or changed. I had difficult time receiving code for logging into the Intuit Account sign-in. I had to resort to sign in as guest user to pay for softwares or fees in efiling. Your online rep was not helpful and I had to resort to guest user.
Date published: 2022-04-18
Rated 1 out of 5 by from Charges way too much I’ve used TurboTax every year and never had to pay as much as I had to this year. So many issues with getting stuff filed as well and the only reason I stuck with them is because they have my tax history. Waste of my money
Date published: 2022-04-18
Rated 5 out of 5 by from I've used TurboTax for years.... Love that I can start it, save it, and get back to where I left off. Great that it reminds of things I might have missed and questions other items.... Miss all the funny stuff! Bring it back....
Date published: 2022-04-18
Rated 2 out of 5 by from Calculation Error Added extra tax for qualified 529 withdrawl, so I deleted the entry. Last year did not correctly calculate mortgage interest from loan that was sold + refinance. These are simple, yet costly mistakes with the software. Going to download and fill out forms myself next year.
Date published: 2022-04-18
Rated 5 out of 5 by from Turbo Tax is Awesome! Easy to understand steps, helpful hints, and lots of communication options to real people. They even cheer you on as you go!
Date published: 2022-04-18
All TurboTax® Offerings Reviews - Page 868
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from Constant Upselling is Horrible TurboTax was fine, but the help/search function lacked any real clarity on 2 of 3 times I used it. The constant upselling to their deluxe or higher version is similar to the daily calls you get about your car warranty.
Date published: 2022-04-18
Rated 5 out of 5 by from Easy to use I get confused easily but the process is simple even though taxes are not.
Date published: 2022-04-18
Rated 5 out of 5 by from Really easy-to-use Taxes are nerve racking bit TurboTax made it easy to comprehend
Date published: 2022-04-18
Rated 4 out of 5 by from I love it it works great its my first doing taxes so I was nervous but turbotax made it easy for me to understand and figure out, still a bit tricky but I got the the hang of it
Date published: 2022-04-18
Rated 5 out of 5 by from Taxes are a breeze This makes a difficult task easy. Why can't all things in life be this easy.
Date published: 2022-04-18
Rated 4 out of 5 by from Turbo Tax Code Verification Need various or alternative ways to receive verification code if mobile phone number on one's profile or record has not been updated or changed. I had difficult time receiving code for logging into the Intuit Account sign-in. I had to resort to sign in as guest user to pay for softwares or fees in efiling. Your online rep was not helpful and I had to resort to guest user.
Date published: 2022-04-18
Rated 1 out of 5 by from Charges way too much I’ve used TurboTax every year and never had to pay as much as I had to this year. So many issues with getting stuff filed as well and the only reason I stuck with them is because they have my tax history. Waste of my money
Date published: 2022-04-18
Rated 5 out of 5 by from I've used TurboTax for years.... Love that I can start it, save it, and get back to where I left off. Great that it reminds of things I might have missed and questions other items.... Miss all the funny stuff! Bring it back....
Date published: 2022-04-18
Rated 2 out of 5 by from Calculation Error Added extra tax for qualified 529 withdrawl, so I deleted the entry. Last year did not correctly calculate mortgage interest from loan that was sold + refinance. These are simple, yet costly mistakes with the software. Going to download and fill out forms myself next year.
Date published: 2022-04-18
Rated 5 out of 5 by from Turbo Tax is Awesome! Easy to understand steps, helpful hints, and lots of communication options to real people. They even cheer you on as you go!
Date published: 2022-04-18
All TurboTax® Offerings Reviews - Page 868