TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294016 reviews)
Star ratings are from 2022
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Rated 5 out of 5 by from Exellent service and tax assistance! I was very nervous and overwhelmed with filing returns. The tax expert put my mind at ease and helped me get my maximum return!
Date published: 2022-08-09
Rated 5 out of 5 by from Easy to follow instructions. Questions are clear. New form 7203 was required. Needs a more simple and clear explanation of what data are needed and why.
Date published: 2022-08-08
Rated 5 out of 5 by from Great Work great painless process cant wait to do my taxes with them again next year
Date published: 2022-08-08
Rated 4 out of 5 by from Turbo Tax is awesome Turbo Tax Intuit.com was user friendly. Plan to use it again next year!
Date published: 2022-08-08
Rated 5 out of 5 by from TurboTax is great The women that I had was always very nice and kept me informed through all of the process and was very helpful throughout the whole process of my taxes getting done
Date published: 2022-08-08
Rated 5 out of 5 by from Lisa was great! I really appreciate the full service premier with Lisa. She was pleasant and helpful.
Date published: 2022-08-08
Rated 1 out of 5 by from Worst Tax Company EVER! NOT Tax Preparer's Fault! My experience with the TurboTax website was terrible and I am VERY experienced with using websites for 20+ years. Not intuitive. For example, you can't check out and pay from the shopping cart! Perhaps the ONLY company online with this STUPID process. You must click on a non-shopping cart link way to the left and down from the shopping cart! I could not figure it out. Also there were other issues such that after an HOUR I had not checked out and I gave up. TurboTax has no customer service on weekends!!! So days later, my GREAT Tax Preparer kindly walked me through the stupid website and I was able to pay the NOT WORTH IT fee and move on. I sent two complaints and TurboTax has not contacted me after over a week. NEVER again, TurboTax, NEVER again!
Date published: 2022-08-08
Rated 5 out of 5 by from awsome very good and i appreciate being able to handle all of this on my own. the process was not to hard to handle
Date published: 2022-08-08
Rated 1 out of 5 by from Turbo Tax Business has serious flaws Spent days preparing Federal and NJ State returns on TurboTax Business and then could not file using Turbo Tax because they didn't support 2 informational forms which are required by my Federal return, and program doesn't give the option of attaching them to my return, similar to how they require attachment of form 8453 (signatures). I will print and physically mail my Federal return, but I am stuck on my NJ state return, as NJ requires e-file and TurboTax will not e-file state if I don't e-file the Federal. Therefore I have to completely reenter my NJ return information on the NJ state website. When I called TurboTax customer service, someone tried to help me, but they were not familiar with the program and I was told that there is no dedicated support for the TurboTax Business program. Very disappointed as there could be an easy fix (allowing attachments of other IRS forms), but they don't even have the support people to try to get that done. Waste of time and money.
Date published: 2022-08-08
Rated 5 out of 5 by from TurboTax is Great MaryAnn was great! She helped me with my issues and sticked with me the entire call.
Date published: 2022-08-08
All TurboTax® Offerings Reviews - Page 8655
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Exellent service and tax assistance! I was very nervous and overwhelmed with filing returns. The tax expert put my mind at ease and helped me get my maximum return!
Date published: 2022-08-09
Rated 5 out of 5 by from Easy to follow instructions. Questions are clear. New form 7203 was required. Needs a more simple and clear explanation of what data are needed and why.
Date published: 2022-08-08
Rated 5 out of 5 by from Great Work great painless process cant wait to do my taxes with them again next year
Date published: 2022-08-08
Rated 4 out of 5 by from Turbo Tax is awesome Turbo Tax Intuit.com was user friendly. Plan to use it again next year!
Date published: 2022-08-08
Rated 5 out of 5 by from TurboTax is great The women that I had was always very nice and kept me informed through all of the process and was very helpful throughout the whole process of my taxes getting done
Date published: 2022-08-08
Rated 5 out of 5 by from Lisa was great! I really appreciate the full service premier with Lisa. She was pleasant and helpful.
Date published: 2022-08-08
Rated 1 out of 5 by from Worst Tax Company EVER! NOT Tax Preparer's Fault! My experience with the TurboTax website was terrible and I am VERY experienced with using websites for 20+ years. Not intuitive. For example, you can't check out and pay from the shopping cart! Perhaps the ONLY company online with this STUPID process. You must click on a non-shopping cart link way to the left and down from the shopping cart! I could not figure it out. Also there were other issues such that after an HOUR I had not checked out and I gave up. TurboTax has no customer service on weekends!!! So days later, my GREAT Tax Preparer kindly walked me through the stupid website and I was able to pay the NOT WORTH IT fee and move on. I sent two complaints and TurboTax has not contacted me after over a week. NEVER again, TurboTax, NEVER again!
Date published: 2022-08-08
Rated 5 out of 5 by from awsome very good and i appreciate being able to handle all of this on my own. the process was not to hard to handle
Date published: 2022-08-08
Rated 1 out of 5 by from Turbo Tax Business has serious flaws Spent days preparing Federal and NJ State returns on TurboTax Business and then could not file using Turbo Tax because they didn't support 2 informational forms which are required by my Federal return, and program doesn't give the option of attaching them to my return, similar to how they require attachment of form 8453 (signatures). I will print and physically mail my Federal return, but I am stuck on my NJ state return, as NJ requires e-file and TurboTax will not e-file state if I don't e-file the Federal. Therefore I have to completely reenter my NJ return information on the NJ state website. When I called TurboTax customer service, someone tried to help me, but they were not familiar with the program and I was told that there is no dedicated support for the TurboTax Business program. Very disappointed as there could be an easy fix (allowing attachments of other IRS forms), but they don't even have the support people to try to get that done. Waste of time and money.
Date published: 2022-08-08
Rated 5 out of 5 by from TurboTax is Great MaryAnn was great! She helped me with my issues and sticked with me the entire call.
Date published: 2022-08-08
All TurboTax® Offerings Reviews - Page 8655