TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

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Own a business
Student
Rated 2 out of 5 by from I plan to do my taxes manually next year The Automatic scanning of my documents is awesome! Except when it doesn't work (Which is the majority of the time) This is especially true with ESPP and RSUs
Date published: 2021-05-17
Rated 5 out of 5 by from Awesome service I have filed before using them. Awesome. Awesome!!
Date published: 2021-05-17
Rated 5 out of 5 by from Very easy to use! The interface is intuitive and clear, I finished filing taxes quickly and without stress.
Date published: 2021-05-17
Rated 3 out of 5 by from Turbo Tax needs usability help I entered a lot of data I didn't need to enter. For example, I had a K1 which, it turned out, I didn't need to file because it was in a retirement plan. However I had to get all the way to box 7 (?) before TT told me I didn't have to fill out any more. Ask about box 7 *before* having me start copying numbers and ids. Similarly, I had to fill out my CC info twice and my name multiple times. I said you could save the information - why save it if you're not using it? Another annoyance was not being able to edit earlier sections while running through the income steps. Instead I had to use the back button, which lost all of the information I had filled out on the screens between. There may have been a way, but it wasn't obvious to me. As someone who has been researching and working in the field of human factors for 35 years, I am a good test case. Another issue was with the IRA sections. I filled them out, and was told I couldn't deduct them and owed significant fees. After some digging I could find no changes from last year that could have changed this from previous years, until I finally found a line of text that said I didn't have to add the ones I received through my job. Which brings me to the final annoyance - zoom only works on the main window. You can't zoom the pop-ups. I have poor close up vision, and got a headache peering at the too small font. Set the tool up before hand to be accessible, and then get high level commonly used information up front. Highlight possible mistakes people might make (if your IRA is through your job, you don;t need to enter it here) *before* such a mistake would be made. Overall - hire a good UX engineer who has experience running customer reviews and can make TT for friendly.
Date published: 2021-05-17
Rated 5 out of 5 by from Well Done Simple and easy. Interface and interaction was very human and easily understood.
Date published: 2021-05-17
Rated 5 out of 5 by from Awsome Great!! Have a wonderful experience. I will use it next year as I did before.
Date published: 2021-05-17
Rated 5 out of 5 by from good program Easy to use, for personal we have no business or depentants .
Date published: 2021-05-17
Rated 4 out of 5 by from Simple, effective simple and effective. easy to follow directions. seems thorough, but a pro probably knows more ins and outs
Date published: 2021-05-17
Rated 5 out of 5 by from Awesome! Awesome! I love it. I will use it in the future for sure
Date published: 2021-05-17
Rated 5 out of 5 by from Turbo tax is very good My experience was very good. All of the prompts helped very much.
Date published: 2021-05-17
All TurboTax® Offerings Reviews - Page 863
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 2 out of 5 by from I plan to do my taxes manually next year The Automatic scanning of my documents is awesome! Except when it doesn't work (Which is the majority of the time) This is especially true with ESPP and RSUs
Date published: 2021-05-17
Rated 5 out of 5 by from Awesome service I have filed before using them. Awesome. Awesome!!
Date published: 2021-05-17
Rated 5 out of 5 by from Very easy to use! The interface is intuitive and clear, I finished filing taxes quickly and without stress.
Date published: 2021-05-17
Rated 3 out of 5 by from Turbo Tax needs usability help I entered a lot of data I didn't need to enter. For example, I had a K1 which, it turned out, I didn't need to file because it was in a retirement plan. However I had to get all the way to box 7 (?) before TT told me I didn't have to fill out any more. Ask about box 7 *before* having me start copying numbers and ids. Similarly, I had to fill out my CC info twice and my name multiple times. I said you could save the information - why save it if you're not using it? Another annoyance was not being able to edit earlier sections while running through the income steps. Instead I had to use the back button, which lost all of the information I had filled out on the screens between. There may have been a way, but it wasn't obvious to me. As someone who has been researching and working in the field of human factors for 35 years, I am a good test case. Another issue was with the IRA sections. I filled them out, and was told I couldn't deduct them and owed significant fees. After some digging I could find no changes from last year that could have changed this from previous years, until I finally found a line of text that said I didn't have to add the ones I received through my job. Which brings me to the final annoyance - zoom only works on the main window. You can't zoom the pop-ups. I have poor close up vision, and got a headache peering at the too small font. Set the tool up before hand to be accessible, and then get high level commonly used information up front. Highlight possible mistakes people might make (if your IRA is through your job, you don;t need to enter it here) *before* such a mistake would be made. Overall - hire a good UX engineer who has experience running customer reviews and can make TT for friendly.
Date published: 2021-05-17
Rated 5 out of 5 by from Well Done Simple and easy. Interface and interaction was very human and easily understood.
Date published: 2021-05-17
Rated 5 out of 5 by from Awsome Great!! Have a wonderful experience. I will use it next year as I did before.
Date published: 2021-05-17
Rated 5 out of 5 by from good program Easy to use, for personal we have no business or depentants .
Date published: 2021-05-17
Rated 4 out of 5 by from Simple, effective simple and effective. easy to follow directions. seems thorough, but a pro probably knows more ins and outs
Date published: 2021-05-17
Rated 5 out of 5 by from Awesome! Awesome! I love it. I will use it in the future for sure
Date published: 2021-05-17
Rated 5 out of 5 by from Turbo tax is very good My experience was very good. All of the prompts helped very much.
Date published: 2021-05-17
All TurboTax® Offerings Reviews - Page 863