TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

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Rated 5 out of 5 by from Turbo Tax is Awesome as ever! Turbo tax is excellent service. They have good professional helpers on stand by that can help.
Date published: 2022-04-23
Rated 5 out of 5 by from TurboTax Tax preparer MAKE TurboTax wonderful! very professional, personable, top quality Sara is preparer. Give her huge raise!
Date published: 2022-04-23
Rated 5 out of 5 by from TurboTax CS Nichole was super helpful and patient. 10/10! Would definitely recommend.
Date published: 2022-04-23
Rated 5 out of 5 by from Easy stress free Easy safe fast stress free free to do online which is very helpful
Date published: 2022-04-23
Rated 4 out of 5 by from Turbo Tax was easy I had a very helpful live expert. But i had to find my taxes from last year to complete the process.
Date published: 2022-04-22
Rated 5 out of 5 by from Turbo Tax is Awesome This is my first year with Turbo tax Expert. They were very knowledgeable and guided me very well
Date published: 2022-04-22
Rated 4 out of 5 by from TurboTax Helped While TurboTax did help, I feel like it asks too many questions about stuff that didn't pertain to me...
Date published: 2022-04-22
Rated 1 out of 5 by from Horrible service Horrible software. 3 different agents assign without notification. My last year taxes ( wish I filed using turbo tax full service) were filed incorrectly and I needed to complete an ammendment wish was a nightmare.
Date published: 2022-04-22
Rated 4 out of 5 by from TurboTax is a great website TurboTax was very hard to contact. I had to wait 1.5 months for my tax to be filed and for the first time had to file for an extension. Otherwise they were awesome! great experts and easy to use interface
Date published: 2022-04-22
Rated 1 out of 5 by from Horrible product. Won't use again. Navigation of this product is ridiculous. Why not just fill out the forms instead of answering questions that may or may not lead to a correctly filed return? Customer service is non-existent. It asked "how would you like to contact us?" but only gave one option; a phone call. After 4 attempts and 4 different non-functional numbers provided, I quit trying. I had a return rejected by the IRS due to an improper entry of a 1098-T. Nice of TT to let me know, but it would have been better if the dependent's information was properly linked to the taxpayers. This should have been caught before submission. The program serves very poorly to go back and check or modify entries.
Date published: 2022-04-22
All TurboTax® Offerings Reviews - Page 8618
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo Tax is Awesome as ever! Turbo tax is excellent service. They have good professional helpers on stand by that can help.
Date published: 2022-04-23
Rated 5 out of 5 by from TurboTax Tax preparer MAKE TurboTax wonderful! very professional, personable, top quality Sara is preparer. Give her huge raise!
Date published: 2022-04-23
Rated 5 out of 5 by from TurboTax CS Nichole was super helpful and patient. 10/10! Would definitely recommend.
Date published: 2022-04-23
Rated 5 out of 5 by from Easy stress free Easy safe fast stress free free to do online which is very helpful
Date published: 2022-04-23
Rated 4 out of 5 by from Turbo Tax was easy I had a very helpful live expert. But i had to find my taxes from last year to complete the process.
Date published: 2022-04-22
Rated 5 out of 5 by from Turbo Tax is Awesome This is my first year with Turbo tax Expert. They were very knowledgeable and guided me very well
Date published: 2022-04-22
Rated 4 out of 5 by from TurboTax Helped While TurboTax did help, I feel like it asks too many questions about stuff that didn't pertain to me...
Date published: 2022-04-22
Rated 1 out of 5 by from Horrible service Horrible software. 3 different agents assign without notification. My last year taxes ( wish I filed using turbo tax full service) were filed incorrectly and I needed to complete an ammendment wish was a nightmare.
Date published: 2022-04-22
Rated 4 out of 5 by from TurboTax is a great website TurboTax was very hard to contact. I had to wait 1.5 months for my tax to be filed and for the first time had to file for an extension. Otherwise they were awesome! great experts and easy to use interface
Date published: 2022-04-22
Rated 1 out of 5 by from Horrible product. Won't use again. Navigation of this product is ridiculous. Why not just fill out the forms instead of answering questions that may or may not lead to a correctly filed return? Customer service is non-existent. It asked "how would you like to contact us?" but only gave one option; a phone call. After 4 attempts and 4 different non-functional numbers provided, I quit trying. I had a return rejected by the IRS due to an improper entry of a 1098-T. Nice of TT to let me know, but it would have been better if the dependent's information was properly linked to the taxpayers. This should have been caught before submission. The program serves very poorly to go back and check or modify entries.
Date published: 2022-04-22
All TurboTax® Offerings Reviews - Page 8618