TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294016 reviews)
Star ratings are from 2022
TurboTaxTurboTax Customer Ratings & Reviews
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Rated 5 out of 5 by from Turbo Tax is Awesome They made it nice and easy I really appreciate the easy format
Date published: 2022-04-19
Rated 5 out of 5 by from Easy Easy and easy to follow. It also made me feel confident of what I was doing.
Date published: 2022-04-19
Rated 2 out of 5 by from You E-File Screens need a lot of help with BoA I am very disappointed in the way your software handles e-file when using Bank Of America. It would not proceed past the Federal screen when I pressed continue. There was no reason given. Then I noticed that the bank account info and routing number had a red lettered text saying to check my routing number with my bank, which I did, and confirmed that it was correct. It still would not go through and gave me no error message other than noted above, and no real indication what the problem was other than the red text. After hours of searching online and trying to find an answer it dawns on me the Bank Of America actually gave two separate routing numbers for my account. I tried the alternate routing number and it worked. Obviously your software KNOWS what number is correct and the only indicator to use the alternate number is some red text to check the routing number, which I did and confirmed that it was correct. You can't give better input/feedback to guide the user as to what needs to be done? Perhaps something along the lines of "The routing number you provided for Bank of America is incorrect. Please check with your bank to see if there is an alternate routing number available" Since I followed your on screen instruction to the letter and couldn't resolve the issue obviously they are inadequate. Fortunately I resolved the problem before it was too late to file on time but you have to get better at this. You have been doing this for 30 odd years.
Date published: 2022-04-19
Rated 2 out of 5 by from Turbo Tax support is poor. Receive 2021 tax returns for IRS and AZ state rejected, and it appears it is in the E-File process. During the process of completing the requirements for E-filing; I found 2 different 2020 AGI numbers. I attempted to follow the Turbo Tax directions of going to your online account and find my 2020 returns and the AGI. Turbo Tax directions were terrible, did not assist in my finding my 2020 returns on you website, nor a correct AGI.
Date published: 2022-04-19
Rated 5 out of 5 by from TurboTax is quick and easy It was a simple and user friendly process. I have no complains.
Date published: 2022-04-19
Rated 5 out of 5 by from turbo tax is super easy to use I use Turbo Tax Every Year. It is Simple and Easy To use. It walks you through everything. I highly recommend using it rather than paying hundreds of dollars to a tax professional
Date published: 2022-04-19
Rated 5 out of 5 by from Turbo Tax is great Very easy to use for the most part, will use Turbo tax again in the future and will recommend to friends.
Date published: 2022-04-19
Rated 5 out of 5 by from Love this program Tax expert was so helpful and knowledgeable made the process so much easier.
Date published: 2022-04-19
Rated 2 out of 5 by from Not upfront I found that TurboTax is not upfront with their fees. First they get you with the federal form, then they charge you for the state form, then they have a service fee to make a payment. Ripoff. Won't be using them again
Date published: 2022-04-19
Rated 5 out of 5 by from Easy to Use I have used Turbo Tax for several years to file my personal taxes and have found the program to be easy to use - they walk you through each step. If you have your documents ready, it's a piece of cake!
Date published: 2022-04-19
All TurboTax® Offerings Reviews - Page 8615
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo Tax is Awesome They made it nice and easy I really appreciate the easy format
Date published: 2022-04-19
Rated 5 out of 5 by from Easy Easy and easy to follow. It also made me feel confident of what I was doing.
Date published: 2022-04-19
Rated 2 out of 5 by from You E-File Screens need a lot of help with BoA I am very disappointed in the way your software handles e-file when using Bank Of America. It would not proceed past the Federal screen when I pressed continue. There was no reason given. Then I noticed that the bank account info and routing number had a red lettered text saying to check my routing number with my bank, which I did, and confirmed that it was correct. It still would not go through and gave me no error message other than noted above, and no real indication what the problem was other than the red text. After hours of searching online and trying to find an answer it dawns on me the Bank Of America actually gave two separate routing numbers for my account. I tried the alternate routing number and it worked. Obviously your software KNOWS what number is correct and the only indicator to use the alternate number is some red text to check the routing number, which I did and confirmed that it was correct. You can't give better input/feedback to guide the user as to what needs to be done? Perhaps something along the lines of "The routing number you provided for Bank of America is incorrect. Please check with your bank to see if there is an alternate routing number available" Since I followed your on screen instruction to the letter and couldn't resolve the issue obviously they are inadequate. Fortunately I resolved the problem before it was too late to file on time but you have to get better at this. You have been doing this for 30 odd years.
Date published: 2022-04-19
Rated 2 out of 5 by from Turbo Tax support is poor. Receive 2021 tax returns for IRS and AZ state rejected, and it appears it is in the E-File process. During the process of completing the requirements for E-filing; I found 2 different 2020 AGI numbers. I attempted to follow the Turbo Tax directions of going to your online account and find my 2020 returns and the AGI. Turbo Tax directions were terrible, did not assist in my finding my 2020 returns on you website, nor a correct AGI.
Date published: 2022-04-19
Rated 5 out of 5 by from TurboTax is quick and easy It was a simple and user friendly process. I have no complains.
Date published: 2022-04-19
Rated 5 out of 5 by from turbo tax is super easy to use I use Turbo Tax Every Year. It is Simple and Easy To use. It walks you through everything. I highly recommend using it rather than paying hundreds of dollars to a tax professional
Date published: 2022-04-19
Rated 5 out of 5 by from Turbo Tax is great Very easy to use for the most part, will use Turbo tax again in the future and will recommend to friends.
Date published: 2022-04-19
Rated 5 out of 5 by from Love this program Tax expert was so helpful and knowledgeable made the process so much easier.
Date published: 2022-04-19
Rated 2 out of 5 by from Not upfront I found that TurboTax is not upfront with their fees. First they get you with the federal form, then they charge you for the state form, then they have a service fee to make a payment. Ripoff. Won't be using them again
Date published: 2022-04-19
Rated 5 out of 5 by from Easy to Use I have used Turbo Tax for several years to file my personal taxes and have found the program to be easy to use - they walk you through each step. If you have your documents ready, it's a piece of cake!
Date published: 2022-04-19
All TurboTax® Offerings Reviews - Page 8615