TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

TurboTaxTurboTax Customer Ratings & Reviews
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Rated 5 out of 5 by from Great way to do your taxes They made it easy to do it by myself , that was very helpful
Date published: 2023-03-01
Rated 1 out of 5 by from Constant trying to upsell and misleading While the software is easy to use, there are multiple instances within the steps that there is an attempt to upsell the user to features that are not necessary. The direct deposit option is somewhat hidden so the option highlighted in green is a 3rd party company that is trying to upsell you. The user interface colors within the direct deposit step is somewhat misleading to the customer.
Date published: 2023-03-01
Rated 5 out of 5 by from Making taxes less of a headache!!! Great tool and website for those who hate doing taxes every year! The website actually uploads your W-2 electronically which is awesome in my opinion. I don't have to sit there and type in every single digit, address or total! I do not like how you can't go back to a certain part of your dependent care deductions to actually edit or update the daycare's information, name, etc. You can either delete it or add it again, but if it's on your W-2 where your employer provided benefits for dependent care, it shows up more than once on your tax return with the same amount that you paid into the dependent care benefit. I tried to fix it by deleting them and it would not! There are several ads for upgrading to the next level of tax filing and ads for chatting for an associate that keep popping up after every few pages you complete. It's quite annoying! I think an ad after federal income is complete and then again after state income is complete is rather appropriate in my opinion. The website needs to be more detailed in the some of the questions it's asking when it comes to deductions or tax breaks. For example, some of the disaster related questions were not comprehensible, along with some of the questions about retirement, cause I know nothing about 401-k or the roth plans and how they all function, or the abbreviations you have on your W-2 in the benefits boxes. All of that may be printed on the W-2 but it still doesn't explain what they are or the difference in them for every single possible scenario. All in all its a great website and amazing helper when doing taxes. They just need to dumb it down some more for those people who don't quite understand the tax lingo. I do the taxes in my household and have been for 15 years and some things are still quite confusing to me! I would highly recommend this site for first time tax filers/beginners and even the professionals to make sure you aren't forgetting anything! You'd be surprised at what this website can find for you and how they can help you save $$$$$$!!!!!
Date published: 2023-03-01
Rated 5 out of 5 by from TurboTax is great It was very easy to do by myself but I also like the option to speak to a live agent if needed.
Date published: 2023-03-01
Rated 5 out of 5 by from Taxes made easy It is a great tool to have for your taxes and it make it easy to do your taxes
Date published: 2023-03-01
Rated 5 out of 5 by from Turbo tax makes filing so easy Health insurance improvements from last year was easier. I liked being able to handle getting my answers without needing to call. Thank you.
Date published: 2023-03-01
Rated 5 out of 5 by from TurboTax Works! I've used TurboTax for the past three tax seasons. For 20 years before that, I used a CPA to do my taxes but I became alarmed when his fees climbed to more than $1,000.00 to do our taxes, so I looked for a less-expensive solution. TurboTax was easy to use, and their online help answered all my questions.
Date published: 2023-03-01
Rated 4 out of 5 by from New Procedure is not easier I use your service every year. This year (23) doing my '22 taxes was different. I do not like the changes you made. It is not easier for the user. I do appreciate the customer service and live reps to assist when the confusion sets in.
Date published: 2023-03-01
Rated 5 out of 5 by from turbo 8yrs in a row User friendly, almost impossible to make a mistake.
Date published: 2023-03-01
Rated 5 out of 5 by from TurboTax Product Been using Turbo Tax for years. Very Happy with the product.
Date published: 2023-03-01
All TurboTax® Offerings Reviews - Page 8615
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Great way to do your taxes They made it easy to do it by myself , that was very helpful
Date published: 2023-03-01
Rated 1 out of 5 by from Constant trying to upsell and misleading While the software is easy to use, there are multiple instances within the steps that there is an attempt to upsell the user to features that are not necessary. The direct deposit option is somewhat hidden so the option highlighted in green is a 3rd party company that is trying to upsell you. The user interface colors within the direct deposit step is somewhat misleading to the customer.
Date published: 2023-03-01
Rated 5 out of 5 by from Making taxes less of a headache!!! Great tool and website for those who hate doing taxes every year! The website actually uploads your W-2 electronically which is awesome in my opinion. I don't have to sit there and type in every single digit, address or total! I do not like how you can't go back to a certain part of your dependent care deductions to actually edit or update the daycare's information, name, etc. You can either delete it or add it again, but if it's on your W-2 where your employer provided benefits for dependent care, it shows up more than once on your tax return with the same amount that you paid into the dependent care benefit. I tried to fix it by deleting them and it would not! There are several ads for upgrading to the next level of tax filing and ads for chatting for an associate that keep popping up after every few pages you complete. It's quite annoying! I think an ad after federal income is complete and then again after state income is complete is rather appropriate in my opinion. The website needs to be more detailed in the some of the questions it's asking when it comes to deductions or tax breaks. For example, some of the disaster related questions were not comprehensible, along with some of the questions about retirement, cause I know nothing about 401-k or the roth plans and how they all function, or the abbreviations you have on your W-2 in the benefits boxes. All of that may be printed on the W-2 but it still doesn't explain what they are or the difference in them for every single possible scenario. All in all its a great website and amazing helper when doing taxes. They just need to dumb it down some more for those people who don't quite understand the tax lingo. I do the taxes in my household and have been for 15 years and some things are still quite confusing to me! I would highly recommend this site for first time tax filers/beginners and even the professionals to make sure you aren't forgetting anything! You'd be surprised at what this website can find for you and how they can help you save $$$$$$!!!!!
Date published: 2023-03-01
Rated 5 out of 5 by from TurboTax is great It was very easy to do by myself but I also like the option to speak to a live agent if needed.
Date published: 2023-03-01
Rated 5 out of 5 by from Taxes made easy It is a great tool to have for your taxes and it make it easy to do your taxes
Date published: 2023-03-01
Rated 5 out of 5 by from Turbo tax makes filing so easy Health insurance improvements from last year was easier. I liked being able to handle getting my answers without needing to call. Thank you.
Date published: 2023-03-01
Rated 5 out of 5 by from TurboTax Works! I've used TurboTax for the past three tax seasons. For 20 years before that, I used a CPA to do my taxes but I became alarmed when his fees climbed to more than $1,000.00 to do our taxes, so I looked for a less-expensive solution. TurboTax was easy to use, and their online help answered all my questions.
Date published: 2023-03-01
Rated 4 out of 5 by from New Procedure is not easier I use your service every year. This year (23) doing my '22 taxes was different. I do not like the changes you made. It is not easier for the user. I do appreciate the customer service and live reps to assist when the confusion sets in.
Date published: 2023-03-01
Rated 5 out of 5 by from turbo 8yrs in a row User friendly, almost impossible to make a mistake.
Date published: 2023-03-01
Rated 5 out of 5 by from TurboTax Product Been using Turbo Tax for years. Very Happy with the product.
Date published: 2023-03-01
All TurboTax® Offerings Reviews - Page 8615