TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
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Rated 5 out of 5 by from Easy Peasy Another year of dreaded taxes getting done, but at least turbotax made it easy
Date published: 2023-04-18
Rated 1 out of 5 by from Missed a major error and bad service to fix it TurboTax missed a major error in my deductions when checking through my files which caused my return to be rejected. When I called to get them information fixed, I was give mis-information on how to solve the problem, luckily, I knew that wasn't the fix and tried again. When I called back, two of the items on deductions were missing so I had to go through two more service representatives to correct the issue. It resulted in me losing over $400 in my refund. Had I known sooner, I wouldn't have paid for the max benefits upgrade. Very disappointed.
Date published: 2023-04-18
Rated 5 out of 5 by from Good User Interface. Good help with problems. I have used TurboTax for some time. The EasyStep is just like how I used to do my taxes with an accountant. We go through all the questions, and make sure everything is there. This year I had a hiccup with foreign tax paid, but the phone support got me through it.
Date published: 2023-04-18
Rated 5 out of 5 by from TurboTax is the greatest! This was such an easy way to file taxes and I got a higher refund than I would have normally!
Date published: 2023-04-18
Rated 3 out of 5 by from Overpriced for Premium My taxes are fairly simple at this point, but because I have capital gains I am required to get the "premium", yet I dont see any benefits to having to pay more. This year I tried to use the "live help" that is touted as a benefit, and it is not live..it is a virtual key word response. Then I asked to have someone call me MULTIPLE times and each time it would call and a rep would sit there silent. So was NO help. The benefit of this premium plan again is.....
Date published: 2023-04-18
Rated 5 out of 5 by from Turbo Tax Again Filing Taxes made very easy. Thanks for everything.
Date published: 2023-04-18
Rated 4 out of 5 by from A bit expensive, but works well. Experience was good. But I did find it a bit expensive for a simple return like ours.
Date published: 2023-04-18
Rated 4 out of 5 by from Pretty good Fairly easy, but terms change. There was no clear direction for where to enter my cost for materials and equipment I resold. That's a big omission for my business
Date published: 2023-04-18
Rated 5 out of 5 by from GUIDE MY HAND Laura was so friendly, efficient, and professional; we even got disconnected, when she change her head phones and she called me right back. what a relief! THANK YOU SO MUCH LAURA
Date published: 2023-04-18
Rated 4 out of 5 by from Had complicated return, took awhile it can get confusing when dealing with complicated issues
Date published: 2023-04-18
All TurboTax® Offerings Reviews - Page 861
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Easy Peasy Another year of dreaded taxes getting done, but at least turbotax made it easy
Date published: 2023-04-18
Rated 1 out of 5 by from Missed a major error and bad service to fix it TurboTax missed a major error in my deductions when checking through my files which caused my return to be rejected. When I called to get them information fixed, I was give mis-information on how to solve the problem, luckily, I knew that wasn't the fix and tried again. When I called back, two of the items on deductions were missing so I had to go through two more service representatives to correct the issue. It resulted in me losing over $400 in my refund. Had I known sooner, I wouldn't have paid for the max benefits upgrade. Very disappointed.
Date published: 2023-04-18
Rated 5 out of 5 by from Good User Interface. Good help with problems. I have used TurboTax for some time. The EasyStep is just like how I used to do my taxes with an accountant. We go through all the questions, and make sure everything is there. This year I had a hiccup with foreign tax paid, but the phone support got me through it.
Date published: 2023-04-18
Rated 5 out of 5 by from TurboTax is the greatest! This was such an easy way to file taxes and I got a higher refund than I would have normally!
Date published: 2023-04-18
Rated 3 out of 5 by from Overpriced for Premium My taxes are fairly simple at this point, but because I have capital gains I am required to get the "premium", yet I dont see any benefits to having to pay more. This year I tried to use the "live help" that is touted as a benefit, and it is not live..it is a virtual key word response. Then I asked to have someone call me MULTIPLE times and each time it would call and a rep would sit there silent. So was NO help. The benefit of this premium plan again is.....
Date published: 2023-04-18
Rated 5 out of 5 by from Turbo Tax Again Filing Taxes made very easy. Thanks for everything.
Date published: 2023-04-18
Rated 4 out of 5 by from A bit expensive, but works well. Experience was good. But I did find it a bit expensive for a simple return like ours.
Date published: 2023-04-18
Rated 4 out of 5 by from Pretty good Fairly easy, but terms change. There was no clear direction for where to enter my cost for materials and equipment I resold. That's a big omission for my business
Date published: 2023-04-18
Rated 5 out of 5 by from GUIDE MY HAND Laura was so friendly, efficient, and professional; we even got disconnected, when she change her head phones and she called me right back. what a relief! THANK YOU SO MUCH LAURA
Date published: 2023-04-18
Rated 4 out of 5 by from Had complicated return, took awhile it can get confusing when dealing with complicated issues
Date published: 2023-04-18
All TurboTax® Offerings Reviews - Page 861