TURBOTAX CUSTOMER REVIEWS
TurboTax Product Reviews
Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.
(4.6/5
| 294017 reviews)
Star ratings are from 2022
TurboTaxTurboTax Customer Ratings & Reviews
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Rated 2 out of 5 by
Fatty888 from
fair experience
could be better. hints were not helpful. confusing at time.
Date published: 2022-04-14
Rated 5 out of 5 by
NateJr from
TurboTax is Awesome
Very user friendly. Walks you through everything that is relevant to you. Had a TurboTax live session and helped me so much to finish up areas I had no clue what to do.
Date published: 2022-04-14
Rated 1 out of 5 by
NS01 from
What happened?
I have used this service for the past 7 years almost and this year I saw that it should not cost anything to file just a simple W2. The system automatically set me up with a paid product instead of the free option. After live chatting with customer service for over an hour, I did not receive the correct price for filing services and paid. The representative gave me an incorrect discount code and after telling the representative I was charged and needed to continue speaking with them or someone else, then disconnected from the chat.
Date published: 2022-04-14
Rated 2 out of 5 by
Flamingo48 from
Charging for Direct Deposit - Racket!
They're charging for the service of Turbo Tax along with a $39 fee to direct deposit the refund - this is ridiculous. There are other tax services that do not charge fees for this simple service that is included with most others. Likely, will not use TurboTax for future filings.
Date published: 2022-04-14
Rated 5 out of 5 by
TS23 from
Turbo tax works!
It is easy and time efficient. Was very simple to complete.
Date published: 2022-04-14
Rated 5 out of 5 by
TMSM16 from
Turbo Tax is the best CPA
Turbo Tax was so easy to use. Customer service was awesome. I prefer this over dealing with a CPA any day of the week!
Date published: 2022-04-14
Rated 4 out of 5 by
Old Dude 99 from
Turbo Tax Review 2021 Tax Return
Everything worked well. Software did a good job stepping through process, with very user friendly and easily understood questions. Only disappointment was that it did not give us the chance to upload my wife's W-2. So we had to manually enter data, which took more time. My W-2 was uploaded without incident.
Date published: 2022-04-14
Rated 1 out of 5 by
Maayan from
TurboTax Live Premier was HORRIBLE
The assistants were not able to answer my questions. They told me i had a confusing situation and they did not know the answer. I knew my situation was a little bit unusual as I have a PhD stipend for my income. However, paying over $200 to be give zero help is extremely upsetting. I should have just done the version with no help because that is what I got. I will never again use this service. I will go to a CPA and pay them directly. It is cheaper and has better help. TurboTax, you really need to think a bit more about your CRM here.
Date published: 2022-04-14
Rated 4 out of 5 by
Miley71 from
It was good but took too long
It shouldn’t be so complicated. It took me 2 hours. Could be streamlined more.
Date published: 2022-04-14
Rated 5 out of 5 by
saul44 from
I like it
Customer service is great and i really enjoy i can get a hold of someone live when needed
All TurboTax® Offerings Reviews - Page 8597
Date published: 2022-04-14
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live Assisted
TurboTax CD/Download
TurboTax Live Full Service
Rated 2 out of 5 by
Fatty888 from
fair experience
could be better. hints were not helpful. confusing at time.
Date published: 2022-04-14
Rated 5 out of 5 by
NateJr from
TurboTax is Awesome
Very user friendly. Walks you through everything that is relevant to you. Had a TurboTax live session and helped me so much to finish up areas I had no clue what to do.
Date published: 2022-04-14
Rated 1 out of 5 by
NS01 from
What happened?
I have used this service for the past 7 years almost and this year I saw that it should not cost anything to file just a simple W2. The system automatically set me up with a paid product instead of the free option. After live chatting with customer service for over an hour, I did not receive the correct price for filing services and paid. The representative gave me an incorrect discount code and after telling the representative I was charged and needed to continue speaking with them or someone else, then disconnected from the chat.
Date published: 2022-04-14
Rated 2 out of 5 by
Flamingo48 from
Charging for Direct Deposit - Racket!
They're charging for the service of Turbo Tax along with a $39 fee to direct deposit the refund - this is ridiculous. There are other tax services that do not charge fees for this simple service that is included with most others. Likely, will not use TurboTax for future filings.
Date published: 2022-04-14
Rated 5 out of 5 by
TS23 from
Turbo tax works!
It is easy and time efficient. Was very simple to complete.
Date published: 2022-04-14
Rated 5 out of 5 by
TMSM16 from
Turbo Tax is the best CPA
Turbo Tax was so easy to use. Customer service was awesome. I prefer this over dealing with a CPA any day of the week!
Date published: 2022-04-14
Rated 4 out of 5 by
Old Dude 99 from
Turbo Tax Review 2021 Tax Return
Everything worked well. Software did a good job stepping through process, with very user friendly and easily understood questions. Only disappointment was that it did not give us the chance to upload my wife's W-2. So we had to manually enter data, which took more time. My W-2 was uploaded without incident.
Date published: 2022-04-14
Rated 1 out of 5 by
Maayan from
TurboTax Live Premier was HORRIBLE
The assistants were not able to answer my questions. They told me i had a confusing situation and they did not know the answer. I knew my situation was a little bit unusual as I have a PhD stipend for my income. However, paying over $200 to be give zero help is extremely upsetting. I should have just done the version with no help because that is what I got. I will never again use this service. I will go to a CPA and pay them directly. It is cheaper and has better help. TurboTax, you really need to think a bit more about your CRM here.
Date published: 2022-04-14
Rated 4 out of 5 by
Miley71 from
It was good but took too long
It shouldn’t be so complicated. It took me 2 hours. Could be streamlined more.
Date published: 2022-04-14
Rated 5 out of 5 by
saul44 from
I like it
Customer service is great and i really enjoy i can get a hold of someone live when needed
All TurboTax® Offerings Reviews - Page 8597
Date published: 2022-04-14