TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294017 reviews)
Star ratings are from 2022
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Rated 2 out of 5 by from fair experience could be better. hints were not helpful. confusing at time.
Date published: 2022-04-14
Rated 5 out of 5 by from TurboTax is Awesome Very user friendly. Walks you through everything that is relevant to you. Had a TurboTax live session and helped me so much to finish up areas I had no clue what to do.
Date published: 2022-04-14
Rated 1 out of 5 by from What happened? I have used this service for the past 7 years almost and this year I saw that it should not cost anything to file just a simple W2. The system automatically set me up with a paid product instead of the free option. After live chatting with customer service for over an hour, I did not receive the correct price for filing services and paid. The representative gave me an incorrect discount code and after telling the representative I was charged and needed to continue speaking with them or someone else, then disconnected from the chat.
Date published: 2022-04-14
Rated 2 out of 5 by from Charging for Direct Deposit - Racket! They're charging for the service of Turbo Tax along with a $39 fee to direct deposit the refund - this is ridiculous. There are other tax services that do not charge fees for this simple service that is included with most others. Likely, will not use TurboTax for future filings.
Date published: 2022-04-14
Rated 5 out of 5 by from Turbo tax works! It is easy and time efficient. Was very simple to complete.
Date published: 2022-04-14
Rated 5 out of 5 by from Turbo Tax is the best CPA Turbo Tax was so easy to use. Customer service was awesome. I prefer this over dealing with a CPA any day of the week!
Date published: 2022-04-14
Rated 4 out of 5 by from Turbo Tax Review 2021 Tax Return Everything worked well. Software did a good job stepping through process, with very user friendly and easily understood questions. Only disappointment was that it did not give us the chance to upload my wife's W-2. So we had to manually enter data, which took more time. My W-2 was uploaded without incident.
Date published: 2022-04-14
Rated 1 out of 5 by from TurboTax Live Premier was HORRIBLE The assistants were not able to answer my questions. They told me i had a confusing situation and they did not know the answer. I knew my situation was a little bit unusual as I have a PhD stipend for my income. However, paying over $200 to be give zero help is extremely upsetting. I should have just done the version with no help because that is what I got. I will never again use this service. I will go to a CPA and pay them directly. It is cheaper and has better help. TurboTax, you really need to think a bit more about your CRM here.
Date published: 2022-04-14
Rated 4 out of 5 by from It was good but took too long It shouldn’t be so complicated. It took me 2 hours. Could be streamlined more.
Date published: 2022-04-14
Rated 5 out of 5 by from I like it Customer service is great and i really enjoy i can get a hold of someone live when needed
Date published: 2022-04-14
All TurboTax® Offerings Reviews - Page 8597
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from fair experience could be better. hints were not helpful. confusing at time.
Date published: 2022-04-14
Rated 5 out of 5 by from TurboTax is Awesome Very user friendly. Walks you through everything that is relevant to you. Had a TurboTax live session and helped me so much to finish up areas I had no clue what to do.
Date published: 2022-04-14
Rated 1 out of 5 by from What happened? I have used this service for the past 7 years almost and this year I saw that it should not cost anything to file just a simple W2. The system automatically set me up with a paid product instead of the free option. After live chatting with customer service for over an hour, I did not receive the correct price for filing services and paid. The representative gave me an incorrect discount code and after telling the representative I was charged and needed to continue speaking with them or someone else, then disconnected from the chat.
Date published: 2022-04-14
Rated 2 out of 5 by from Charging for Direct Deposit - Racket! They're charging for the service of Turbo Tax along with a $39 fee to direct deposit the refund - this is ridiculous. There are other tax services that do not charge fees for this simple service that is included with most others. Likely, will not use TurboTax for future filings.
Date published: 2022-04-14
Rated 5 out of 5 by from Turbo tax works! It is easy and time efficient. Was very simple to complete.
Date published: 2022-04-14
Rated 5 out of 5 by from Turbo Tax is the best CPA Turbo Tax was so easy to use. Customer service was awesome. I prefer this over dealing with a CPA any day of the week!
Date published: 2022-04-14
Rated 4 out of 5 by from Turbo Tax Review 2021 Tax Return Everything worked well. Software did a good job stepping through process, with very user friendly and easily understood questions. Only disappointment was that it did not give us the chance to upload my wife's W-2. So we had to manually enter data, which took more time. My W-2 was uploaded without incident.
Date published: 2022-04-14
Rated 1 out of 5 by from TurboTax Live Premier was HORRIBLE The assistants were not able to answer my questions. They told me i had a confusing situation and they did not know the answer. I knew my situation was a little bit unusual as I have a PhD stipend for my income. However, paying over $200 to be give zero help is extremely upsetting. I should have just done the version with no help because that is what I got. I will never again use this service. I will go to a CPA and pay them directly. It is cheaper and has better help. TurboTax, you really need to think a bit more about your CRM here.
Date published: 2022-04-14
Rated 4 out of 5 by from It was good but took too long It shouldn’t be so complicated. It took me 2 hours. Could be streamlined more.
Date published: 2022-04-14
Rated 5 out of 5 by from I like it Customer service is great and i really enjoy i can get a hold of someone live when needed
Date published: 2022-04-14
All TurboTax® Offerings Reviews - Page 8597