TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

(4.6/5 | 281639 reviews)
Star ratings are from 2021
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Rated 2 out of 5 by from It is a great tool but the upgrades suck Now, I love the ease of filing through this but the issue is the upgrade "options" locked me into a loop that I HAD to accept to continue the process so the fee was 150 dollars for what should have been free because I could not remove my student loan deduction of 60 dollars. There was no option to just say no to it. At least give us the option to say no and really evaluate if the deduction is worth the 150 dollars I wouldn't have had to pay with a similar company.
Date published: 2021-03-03
Rated 5 out of 5 by from Turbo Tax is the only one I use! I like how thorough Turbo Tax is. They go through all the fine details with a fine tooth comb.
Date published: 2021-03-03
Rated 4 out of 5 by from Easy to use It was easy to use. However, I had a little problem in the principal residence portion. I moved to another state this year and the system still asks for the county of residence from my old state even though I already indicated that my current county is outside my previous state.
Date published: 2021-03-03
Rated 3 out of 5 by from its nice i guess I don't think there should be a fee to have TurboTax take money out of your refund to pay for an upgrade that was only necessary for a deduction credit to be applied (in my case). I need the extra deduction to get more back, and at the moment I could not afford to pay just simply for the upgrade to process it so of course, I selected the option to have it come out of my refund and initially on selecting it I was like of 60 dollars that's ok but then when I get to the end it turns into 100 because of a 40 dollar fee. But other than that I appreciate how easy the process was.
Date published: 2021-03-03
Rated 1 out of 5 by from Sudden Fees Show Up That you NEVER Agreed to Turbo Tax would have been helpful, but it kept adding hidden fees until my "free" tax return was suddenly $225.00. This is unacceptable. I will likely NEVER use this again.
Date published: 2021-03-03
Rated 5 out of 5 by from So Helpful Megan helped me get out a 1099-misc review loop! Very helpful
Date published: 2021-03-03
Rated 5 out of 5 by from One and only! Turbo tax has been my to go to friend in my history of filing taxes. It’s easy to use and trustworthy!
Date published: 2021-03-03
Rated 5 out of 5 by from Quick and Easy Very fast and simple to complete. Uploaded my W-2 info!
Date published: 2021-03-03
Rated 5 out of 5 by from super easy :) 4 years in a row ive used turbo tax. its been great
Date published: 2021-03-03
Rated 2 out of 5 by from Great! Until You Have An Issue! The guarantees are not guaranteed! On phone customer service sucks! An hour to get an actual competent person and they still didn't fully resolve my issue!
Date published: 2021-03-03
All TurboTax® Offerings Reviews - Page 8595
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from It is a great tool but the upgrades suck Now, I love the ease of filing through this but the issue is the upgrade "options" locked me into a loop that I HAD to accept to continue the process so the fee was 150 dollars for what should have been free because I could not remove my student loan deduction of 60 dollars. There was no option to just say no to it. At least give us the option to say no and really evaluate if the deduction is worth the 150 dollars I wouldn't have had to pay with a similar company.
Date published: 2021-03-03
Rated 5 out of 5 by from Turbo Tax is the only one I use! I like how thorough Turbo Tax is. They go through all the fine details with a fine tooth comb.
Date published: 2021-03-03
Rated 4 out of 5 by from Easy to use It was easy to use. However, I had a little problem in the principal residence portion. I moved to another state this year and the system still asks for the county of residence from my old state even though I already indicated that my current county is outside my previous state.
Date published: 2021-03-03
Rated 3 out of 5 by from its nice i guess I don't think there should be a fee to have TurboTax take money out of your refund to pay for an upgrade that was only necessary for a deduction credit to be applied (in my case). I need the extra deduction to get more back, and at the moment I could not afford to pay just simply for the upgrade to process it so of course, I selected the option to have it come out of my refund and initially on selecting it I was like of 60 dollars that's ok but then when I get to the end it turns into 100 because of a 40 dollar fee. But other than that I appreciate how easy the process was.
Date published: 2021-03-03
Rated 1 out of 5 by from Sudden Fees Show Up That you NEVER Agreed to Turbo Tax would have been helpful, but it kept adding hidden fees until my "free" tax return was suddenly $225.00. This is unacceptable. I will likely NEVER use this again.
Date published: 2021-03-03
Rated 5 out of 5 by from So Helpful Megan helped me get out a 1099-misc review loop! Very helpful
Date published: 2021-03-03
Rated 5 out of 5 by from One and only! Turbo tax has been my to go to friend in my history of filing taxes. It’s easy to use and trustworthy!
Date published: 2021-03-03
Rated 5 out of 5 by from Quick and Easy Very fast and simple to complete. Uploaded my W-2 info!
Date published: 2021-03-03
Rated 5 out of 5 by from super easy :) 4 years in a row ive used turbo tax. its been great
Date published: 2021-03-03
Rated 2 out of 5 by from Great! Until You Have An Issue! The guarantees are not guaranteed! On phone customer service sucks! An hour to get an actual competent person and they still didn't fully resolve my issue!
Date published: 2021-03-03
All TurboTax® Offerings Reviews - Page 8595