TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294017 reviews)
Star ratings are from 2022
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Rated 2 out of 5 by from Necessary Evil Really annoying that they try to upsell you through the whole process on unnecessary products. They also make they wording purposely convoluted for opting out of sharing data with third parties.
Date published: 2022-04-07
Rated 5 out of 5 by from Was great Faith was very easy to contact via that chat and responded quickly. Got a larger return then expected!
Date published: 2022-04-07
Rated 4 out of 5 by from Overall good Overall my experience was good. On a couple of the forms, if I needed to change something it wasn't possible to change and there was no explanation. I realize I could call for assistance but sometimes that is as much trouble as letting the item continue unchanged.
Date published: 2022-04-07
Rated 3 out of 5 by from Needs improvements to be accurate and reliable I run into problems every year and help files are nearly useless. Specifically investment related details for which this version is presumably designed. Additionally, when I "imported" form last year it told me it was successful but later on I realized it imported nothing important. At that point I would have had to start over in order to import again so I had to ignore and move on. Unfortunately, the import of previous years info has been a great help in the past. I continue to search for reliable tax prep software that has not outgrown it's usefulness.
Date published: 2022-04-07
Rated 3 out of 5 by from AZ State Needs Improvements! Just prior to filing got several errors on the State Return that were difficult to find in order to locate and correct. These items were required to be corrected in order to file.
Date published: 2022-04-07
Rated 5 out of 5 by from LOVE TURBOTAX!!! The best I had to file in 2 states because I moved. Turbo Tax made it painless.
Date published: 2022-04-07
Rated 5 out of 5 by from Excellent Great, instant, patient, intelligent customer service experience.
Date published: 2022-04-07
Rated 5 out of 5 by from Turbo tax is amazing Very easy process, having an expert help out along the steps is amazing. Recommended 100%
Date published: 2022-04-07
Rated 5 out of 5 by from Awesome Great Eresto was very helpful and gave us the best return
Date published: 2022-04-07
Rated 5 out of 5 by from TurboTax is easy for an Oldman to use!!!! Have used it every year since 2000! Will continue to use it until my brain will not function any more!
Date published: 2022-04-07
All TurboTax® Offerings Reviews - Page 8591
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from Necessary Evil Really annoying that they try to upsell you through the whole process on unnecessary products. They also make they wording purposely convoluted for opting out of sharing data with third parties.
Date published: 2022-04-07
Rated 5 out of 5 by from Was great Faith was very easy to contact via that chat and responded quickly. Got a larger return then expected!
Date published: 2022-04-07
Rated 4 out of 5 by from Overall good Overall my experience was good. On a couple of the forms, if I needed to change something it wasn't possible to change and there was no explanation. I realize I could call for assistance but sometimes that is as much trouble as letting the item continue unchanged.
Date published: 2022-04-07
Rated 3 out of 5 by from Needs improvements to be accurate and reliable I run into problems every year and help files are nearly useless. Specifically investment related details for which this version is presumably designed. Additionally, when I "imported" form last year it told me it was successful but later on I realized it imported nothing important. At that point I would have had to start over in order to import again so I had to ignore and move on. Unfortunately, the import of previous years info has been a great help in the past. I continue to search for reliable tax prep software that has not outgrown it's usefulness.
Date published: 2022-04-07
Rated 3 out of 5 by from AZ State Needs Improvements! Just prior to filing got several errors on the State Return that were difficult to find in order to locate and correct. These items were required to be corrected in order to file.
Date published: 2022-04-07
Rated 5 out of 5 by from LOVE TURBOTAX!!! The best I had to file in 2 states because I moved. Turbo Tax made it painless.
Date published: 2022-04-07
Rated 5 out of 5 by from Excellent Great, instant, patient, intelligent customer service experience.
Date published: 2022-04-07
Rated 5 out of 5 by from Turbo tax is amazing Very easy process, having an expert help out along the steps is amazing. Recommended 100%
Date published: 2022-04-07
Rated 5 out of 5 by from Awesome Great Eresto was very helpful and gave us the best return
Date published: 2022-04-07
Rated 5 out of 5 by from TurboTax is easy for an Oldman to use!!!! Have used it every year since 2000! Will continue to use it until my brain will not function any more!
Date published: 2022-04-07
All TurboTax® Offerings Reviews - Page 8591