TURBOTAX CUSTOMER REVIEWS
TurboTax Product Reviews
Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.
(4.6/5
| 294017 reviews)
Star ratings are from 2022
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Rated 2 out of 5 by
Zack32 from
Necessary Evil
Really annoying that they try to upsell you through the whole process on unnecessary products. They also make they wording purposely convoluted for opting out of sharing data with third parties.
Date published: 2022-04-07
Rated 5 out of 5 by
Tara255 from
Was great
Faith was very easy to contact via that chat and responded quickly. Got a larger return then expected!
Date published: 2022-04-07
Rated 4 out of 5 by
DJCL from
Overall good
Overall my experience was good. On a couple of the forms, if I needed to change something it wasn't possible to change and there was no explanation. I realize I could call for assistance but sometimes that is as much trouble as letting the item continue unchanged.
Date published: 2022-04-07
Rated 3 out of 5 by
MarkB10916 from
Needs improvements to be accurate and reliable
I run into problems every year and help files are nearly useless. Specifically investment related details for which this version is presumably designed. Additionally, when I "imported" form last year it told me it was successful but later on I realized it imported nothing important. At that point I would have had to start over in order to import again so I had to ignore and move on. Unfortunately, the import of previous years info has been a great help in the past. I continue to search for reliable tax prep software that has not outgrown it's usefulness.
Date published: 2022-04-07
Rated 3 out of 5 by
Are you kiddding from
AZ State Needs Improvements!
Just prior to filing got several errors on the State Return that were difficult to find in order to locate and correct. These items were required to be corrected in order to file.
Date published: 2022-04-07
Rated 5 out of 5 by
dksbookey from
LOVE TURBOTAX!!!
The best I had to file in 2 states because I moved. Turbo Tax made it painless.
Date published: 2022-04-07
Rated 5 out of 5 by
Gbegene from
Excellent
Great, instant, patient, intelligent customer service experience.
Date published: 2022-04-07
Rated 5 out of 5 by
pacho_puentes from
Turbo tax is amazing
Very easy process, having an expert help out along the steps is amazing. Recommended 100%
Date published: 2022-04-07
Rated 5 out of 5 by
Dalton15 from
Awesome
Great Eresto was very helpful and gave us the best return
Date published: 2022-04-07
Rated 5 out of 5 by
Marine1stSgt from
TurboTax is easy for an Oldman to use!!!!
Have used it every year since 2000! Will continue to use it until my brain will not function any more!
All TurboTax® Offerings Reviews - Page 8591
Date published: 2022-04-07
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live Assisted
TurboTax CD/Download
TurboTax Live Full Service
Rated 2 out of 5 by
Zack32 from
Necessary Evil
Really annoying that they try to upsell you through the whole process on unnecessary products. They also make they wording purposely convoluted for opting out of sharing data with third parties.
Date published: 2022-04-07
Rated 5 out of 5 by
Tara255 from
Was great
Faith was very easy to contact via that chat and responded quickly. Got a larger return then expected!
Date published: 2022-04-07
Rated 4 out of 5 by
DJCL from
Overall good
Overall my experience was good. On a couple of the forms, if I needed to change something it wasn't possible to change and there was no explanation. I realize I could call for assistance but sometimes that is as much trouble as letting the item continue unchanged.
Date published: 2022-04-07
Rated 3 out of 5 by
MarkB10916 from
Needs improvements to be accurate and reliable
I run into problems every year and help files are nearly useless. Specifically investment related details for which this version is presumably designed. Additionally, when I "imported" form last year it told me it was successful but later on I realized it imported nothing important. At that point I would have had to start over in order to import again so I had to ignore and move on. Unfortunately, the import of previous years info has been a great help in the past. I continue to search for reliable tax prep software that has not outgrown it's usefulness.
Date published: 2022-04-07
Rated 3 out of 5 by
Are you kiddding from
AZ State Needs Improvements!
Just prior to filing got several errors on the State Return that were difficult to find in order to locate and correct. These items were required to be corrected in order to file.
Date published: 2022-04-07
Rated 5 out of 5 by
dksbookey from
LOVE TURBOTAX!!!
The best I had to file in 2 states because I moved. Turbo Tax made it painless.
Date published: 2022-04-07
Rated 5 out of 5 by
Gbegene from
Excellent
Great, instant, patient, intelligent customer service experience.
Date published: 2022-04-07
Rated 5 out of 5 by
pacho_puentes from
Turbo tax is amazing
Very easy process, having an expert help out along the steps is amazing. Recommended 100%
Date published: 2022-04-07
Rated 5 out of 5 by
Dalton15 from
Awesome
Great Eresto was very helpful and gave us the best return
Date published: 2022-04-07
Rated 5 out of 5 by
Marine1stSgt from
TurboTax is easy for an Oldman to use!!!!
Have used it every year since 2000! Will continue to use it until my brain will not function any more!
All TurboTax® Offerings Reviews - Page 8591
Date published: 2022-04-07