TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294018 reviews)
Star ratings are from 2022
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Rated 3 out of 5 by from Couldn't file via email & wasted $25 This year there seemed to be more glitches with the program. Kept reverting back to different forms when correcting errors. Also the AGI was correct but for some reason it was rejected so I wasted $25 filing fee with the state.
Date published: 2022-03-11
Rated 2 out of 5 by from Turbo tax for Mac let me down this year. Turbo tax would not let save file, saying the file was locked when it wasn't. Then the forms 1116 and schedules took forever to get updated, and on top of that, it would not e-file my federal tax (every attempt was cancelled and the only indication was "A technical glitch???!!!). The technical support also was terrible - no qualified person to talk to.
Date published: 2022-03-11
Rated 1 out of 5 by from I need $55 refund for wrong WI State download The option for choosing the WI state download were sketchy...my recall is one option was S-Corp and the other was Corp/S corp so in erroring I chose the latter which I got charged for because the robot would not let me access he the human to override it. I went to the TurboTax site for a refund and they said it would be about a week and there never was a response so I will have to dispute it with my credit card co. Also it was a pain in the but to remove the extra program because the wrong program kept trying to have me pay state tax and this is a S Corp pass through. The biggest problem is there is no help on via phone without waiting for 15 minutes and they just refer you to some website that never has a result for a refund. With a clear description of the options for state download all of this mess could have been avoided and the lack of easily accessible intelligible support just compounds the problem.
Date published: 2022-03-11
Rated 5 out of 5 by from Turbo Tax is Awesome. Five stars. Turbo Tax is Awesome. I will use it every year
Date published: 2022-03-11
Rated 4 out of 5 by from Turbo Tax is great and mostly simple Having used successfully Turbo Tax for many years, the procedure is very straightforward and simple. Having Turbo Tax access my brokerage accounts is a time and frustration saver; with lots of data to enter without using this feature, has insured accurate information and prevented typos and omissions. The security is good and I don't have to hopefully worry about my information being stolen.
Date published: 2022-03-11
Rated 1 out of 5 by from Turbo Tax Sucks This Year e filed 4 times--no errors shown, and rejected 4 times--called customer service 2 times , on hold 25 minutes first time-disconnected by TTax, on hold 13 minutes 2nd time-disconnected by T Tax, will not use T Tax ever again
Date published: 2022-03-11
Rated 5 out of 5 by from WORKS GREAT! Easy to navigate and use! Used last year and will continue to use!
Date published: 2022-03-11
Rated 4 out of 5 by from Different and Better every year. The formatting and help messages get better every year.
Date published: 2022-03-11
Rated 5 out of 5 by from TurboTax is great Very helpful an fast with response to questions!!!!!!
Date published: 2022-03-11
Rated 5 out of 5 by from Trinity Turbotax Patty was very nice and knowledgeable. she answered any questions I had. I would love to have her again.
Date published: 2022-03-11
All TurboTax® Offerings Reviews - Page 8568
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from Couldn't file via email & wasted $25 This year there seemed to be more glitches with the program. Kept reverting back to different forms when correcting errors. Also the AGI was correct but for some reason it was rejected so I wasted $25 filing fee with the state.
Date published: 2022-03-11
Rated 2 out of 5 by from Turbo tax for Mac let me down this year. Turbo tax would not let save file, saying the file was locked when it wasn't. Then the forms 1116 and schedules took forever to get updated, and on top of that, it would not e-file my federal tax (every attempt was cancelled and the only indication was "A technical glitch???!!!). The technical support also was terrible - no qualified person to talk to.
Date published: 2022-03-11
Rated 1 out of 5 by from I need $55 refund for wrong WI State download The option for choosing the WI state download were sketchy...my recall is one option was S-Corp and the other was Corp/S corp so in erroring I chose the latter which I got charged for because the robot would not let me access he the human to override it. I went to the TurboTax site for a refund and they said it would be about a week and there never was a response so I will have to dispute it with my credit card co. Also it was a pain in the but to remove the extra program because the wrong program kept trying to have me pay state tax and this is a S Corp pass through. The biggest problem is there is no help on via phone without waiting for 15 minutes and they just refer you to some website that never has a result for a refund. With a clear description of the options for state download all of this mess could have been avoided and the lack of easily accessible intelligible support just compounds the problem.
Date published: 2022-03-11
Rated 5 out of 5 by from Turbo Tax is Awesome. Five stars. Turbo Tax is Awesome. I will use it every year
Date published: 2022-03-11
Rated 4 out of 5 by from Turbo Tax is great and mostly simple Having used successfully Turbo Tax for many years, the procedure is very straightforward and simple. Having Turbo Tax access my brokerage accounts is a time and frustration saver; with lots of data to enter without using this feature, has insured accurate information and prevented typos and omissions. The security is good and I don't have to hopefully worry about my information being stolen.
Date published: 2022-03-11
Rated 1 out of 5 by from Turbo Tax Sucks This Year e filed 4 times--no errors shown, and rejected 4 times--called customer service 2 times , on hold 25 minutes first time-disconnected by TTax, on hold 13 minutes 2nd time-disconnected by T Tax, will not use T Tax ever again
Date published: 2022-03-11
Rated 5 out of 5 by from WORKS GREAT! Easy to navigate and use! Used last year and will continue to use!
Date published: 2022-03-11
Rated 4 out of 5 by from Different and Better every year. The formatting and help messages get better every year.
Date published: 2022-03-11
Rated 5 out of 5 by from TurboTax is great Very helpful an fast with response to questions!!!!!!
Date published: 2022-03-11
Rated 5 out of 5 by from Trinity Turbotax Patty was very nice and knowledgeable. she answered any questions I had. I would love to have her again.
Date published: 2022-03-11
All TurboTax® Offerings Reviews - Page 8568