TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
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Rated 5 out of 5 by from marvelous program all my questions were answered. Did not use advice help.
Date published: 2023-02-28
Rated 3 out of 5 by from Increase in filing fee Don't understand why you decided to increase your fee during the filling window. Chances are you already new you would increase your fee before tax season. Might have to look at other alternatives for next years tax season.
Date published: 2023-02-28
Rated 4 out of 5 by from Entry of oil & gas royalties is confusing The root cause of the confusion is Turbo Tax following the IRS example of merging part of the reporting for rental income and for royalty income. One incorrect answer had us reporting royalty income (Schedule E) as rental income on Schedule C and then into the weeds of business ownership, self-employment, and other confusion. Another problem was that Turbo Tax apparently quit tracking our 2021 return after it was initially rejected. We later made a minor change suggested by a Turbo Tax agent and successfully e-filed. Turbo Tax insisted however that we had not e-filed and therefore did not have SOME of our 2021 data. The Turbo Tax agent, Matt, who helped us today did a great job. In particular, he did not give up when the causes of our difficulties were not obvious; he stayed on the phone with us for over an hour. He was always very courteous in spite of our frustration.
Date published: 2023-02-28
Rated 5 out of 5 by from TurboTax. Very easy to use. I'm retired and I file a standard tax return. TurboTax takes me through everything I need to do or review and it's a very easy process. I did not need to use a tax return professional. It seems this year it was even easier than last year.
Date published: 2023-02-28
Rated 5 out of 5 by from Awesome Awesome I don’t know what else to say but this lady and everybody I talk to are on there s&$@
Date published: 2023-02-28
Rated 5 out of 5 by from So glad it’s done! No fuss and it’s quick. Let’s make it even easier. I do not know how.
Date published: 2023-02-28
Rated 3 out of 5 by from iT'S OK It's ok, YOU THINK YOUR GETTING STATE FOR FREE FOR EFILING, BUT IT IS AN ADDITIONAL COST. On line I couldn't find a choice to buy just the state return.
Date published: 2023-02-28
Rated 5 out of 5 by from Great experience Very easy guide through the tax process. Use of prior info very helpful. Needed help on one issue and it was resolved quickly and accurately.
Date published: 2023-02-28
Rated 5 out of 5 by from Fourth year Rolling! On my 4th year with TurboTax and it's the most committed relationship I will stay in!
Date published: 2023-02-28
Rated 5 out of 5 by from Turbo Tax Awesome and Easy to Use I went through filing my Tax Return 2022 with record time, even with doing itemized deductions for comparison with standardized deductions. Turbo Tax assistance came quickly (20 min) for the one question I had. Not a real issue and my questions were answered. Michael was great help.
Date published: 2023-02-28
All TurboTax® Offerings Reviews - Page 8563
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from marvelous program all my questions were answered. Did not use advice help.
Date published: 2023-02-28
Rated 3 out of 5 by from Increase in filing fee Don't understand why you decided to increase your fee during the filling window. Chances are you already new you would increase your fee before tax season. Might have to look at other alternatives for next years tax season.
Date published: 2023-02-28
Rated 4 out of 5 by from Entry of oil & gas royalties is confusing The root cause of the confusion is Turbo Tax following the IRS example of merging part of the reporting for rental income and for royalty income. One incorrect answer had us reporting royalty income (Schedule E) as rental income on Schedule C and then into the weeds of business ownership, self-employment, and other confusion. Another problem was that Turbo Tax apparently quit tracking our 2021 return after it was initially rejected. We later made a minor change suggested by a Turbo Tax agent and successfully e-filed. Turbo Tax insisted however that we had not e-filed and therefore did not have SOME of our 2021 data. The Turbo Tax agent, Matt, who helped us today did a great job. In particular, he did not give up when the causes of our difficulties were not obvious; he stayed on the phone with us for over an hour. He was always very courteous in spite of our frustration.
Date published: 2023-02-28
Rated 5 out of 5 by from TurboTax. Very easy to use. I'm retired and I file a standard tax return. TurboTax takes me through everything I need to do or review and it's a very easy process. I did not need to use a tax return professional. It seems this year it was even easier than last year.
Date published: 2023-02-28
Rated 5 out of 5 by from Awesome Awesome I don’t know what else to say but this lady and everybody I talk to are on there s&$@
Date published: 2023-02-28
Rated 5 out of 5 by from So glad it’s done! No fuss and it’s quick. Let’s make it even easier. I do not know how.
Date published: 2023-02-28
Rated 3 out of 5 by from iT'S OK It's ok, YOU THINK YOUR GETTING STATE FOR FREE FOR EFILING, BUT IT IS AN ADDITIONAL COST. On line I couldn't find a choice to buy just the state return.
Date published: 2023-02-28
Rated 5 out of 5 by from Great experience Very easy guide through the tax process. Use of prior info very helpful. Needed help on one issue and it was resolved quickly and accurately.
Date published: 2023-02-28
Rated 5 out of 5 by from Fourth year Rolling! On my 4th year with TurboTax and it's the most committed relationship I will stay in!
Date published: 2023-02-28
Rated 5 out of 5 by from Turbo Tax Awesome and Easy to Use I went through filing my Tax Return 2022 with record time, even with doing itemized deductions for comparison with standardized deductions. Turbo Tax assistance came quickly (20 min) for the one question I had. Not a real issue and my questions were answered. Michael was great help.
Date published: 2023-02-28
All TurboTax® Offerings Reviews - Page 8563