TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
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Rated 5 out of 5 by from Very good compared to local tax preparer I moved to a different state in 2021. So after 10 years of using TurboTax, I thought maybe a local tax preparer would know more about the state tax situation. I guess I was totally incorrect. This year, I came back to TurboTax, and found out that, due to me being on disability, I don't owe any state taxes. Last year, apparently the local tax preparer didn't know disability income could not be taxed, so I ended up paying in a whole lot more than what I saved by using TurboTax again this year. I learned my lesson, and will now have to go back and refile last year's state taxes to attempt to get my $ back that I shouldn't have paid in (rolling eyes). Thank you very much, TurboTax, for saving me 100s of dollars this year, and hopefully allowing me to get back money I shouldn't have had to pay last year! P.s. - I also had to speak with TurboTax Customer Support staff on a couple occasions to verify I hadn't done anything incorrectly in entering my information, and the support staff was extremely helpful, especially in verifying that I had not done anything wrong, since my numbers were so different this year, than last.
Date published: 2023-02-28
Rated 5 out of 5 by from Turbo Tax Review I have used Turbo Tax for many years. My husband passed away last year and I was concerned about finding the forms I needed to file. Turbo Tax walked me through it and the forms needed were included. Thank you
Date published: 2023-02-28
Rated 5 out of 5 by from Easy to navigate easy to navigate with accurate information and helpful staff
Date published: 2023-02-28
Rated 4 out of 5 by from Turbo Tax 2022 Readily available for purchase, instructions thorough
Date published: 2023-02-28
Rated 5 out of 5 by from John's tax Easy to use (even an old guy like me can do it). Easy to get help (chat was especially helpful). Did all my taxes in less than three hours!
Date published: 2023-02-28
Rated 1 out of 5 by from cost it cost more and more every year for the same thing i just charged over $100 in fees. mind as well go to a pro at that point.
Date published: 2023-02-28
Rated 5 out of 5 by from Been Using Turbo Tax for Years I really love this product. I’ve been using TurboTax for year’s. Makes filing taxes as easy!
Date published: 2023-02-28
Rated 1 out of 5 by from Turbo Tax 2022 Deluxe contained errors I purchased downloaded program from Amazon. I used the program for several months, and then with a mandatory Turbo Tax update, the program required re-entry of the license key. That was fine, but after the update, you could not type in the license key field. On the phone for over 2 hours with Intuit. They could not help. Received refund from Amazon. Purchased same program in download format directly from Intuit. Same issue. Went to type in the license key, and you could not type in the field. I ended up searching the internet for outside assistance. Seems you have to copy the license key, hold the cursor over the first entry point in the license key field, then paste. What you pasted does not appear until you hit the right tab key 5 or 6 times. Then the license key will appear and you can hit the enter key. I paid $47 for the initial program that I had to have refunded. I paid $70 for the Intuit direct version. An extra $23 out of pocket due to Turbo Tax programming error. Should not have had to spend over 2 hours on the phone with Intuit, only to be told they could not help me.
Date published: 2023-02-28
Rated 5 out of 5 by from Yes! Turbotax is Awesome! I had a great experience. The features were awesome.
Date published: 2023-02-28
Rated 5 out of 5 by from Turbo Tax Awesome Great!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Date published: 2023-02-28
All TurboTax® Offerings Reviews - Page 8553
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Very good compared to local tax preparer I moved to a different state in 2021. So after 10 years of using TurboTax, I thought maybe a local tax preparer would know more about the state tax situation. I guess I was totally incorrect. This year, I came back to TurboTax, and found out that, due to me being on disability, I don't owe any state taxes. Last year, apparently the local tax preparer didn't know disability income could not be taxed, so I ended up paying in a whole lot more than what I saved by using TurboTax again this year. I learned my lesson, and will now have to go back and refile last year's state taxes to attempt to get my $ back that I shouldn't have paid in (rolling eyes). Thank you very much, TurboTax, for saving me 100s of dollars this year, and hopefully allowing me to get back money I shouldn't have had to pay last year! P.s. - I also had to speak with TurboTax Customer Support staff on a couple occasions to verify I hadn't done anything incorrectly in entering my information, and the support staff was extremely helpful, especially in verifying that I had not done anything wrong, since my numbers were so different this year, than last.
Date published: 2023-02-28
Rated 5 out of 5 by from Turbo Tax Review I have used Turbo Tax for many years. My husband passed away last year and I was concerned about finding the forms I needed to file. Turbo Tax walked me through it and the forms needed were included. Thank you
Date published: 2023-02-28
Rated 5 out of 5 by from Easy to navigate easy to navigate with accurate information and helpful staff
Date published: 2023-02-28
Rated 4 out of 5 by from Turbo Tax 2022 Readily available for purchase, instructions thorough
Date published: 2023-02-28
Rated 5 out of 5 by from John's tax Easy to use (even an old guy like me can do it). Easy to get help (chat was especially helpful). Did all my taxes in less than three hours!
Date published: 2023-02-28
Rated 1 out of 5 by from cost it cost more and more every year for the same thing i just charged over $100 in fees. mind as well go to a pro at that point.
Date published: 2023-02-28
Rated 5 out of 5 by from Been Using Turbo Tax for Years I really love this product. I’ve been using TurboTax for year’s. Makes filing taxes as easy!
Date published: 2023-02-28
Rated 1 out of 5 by from Turbo Tax 2022 Deluxe contained errors I purchased downloaded program from Amazon. I used the program for several months, and then with a mandatory Turbo Tax update, the program required re-entry of the license key. That was fine, but after the update, you could not type in the license key field. On the phone for over 2 hours with Intuit. They could not help. Received refund from Amazon. Purchased same program in download format directly from Intuit. Same issue. Went to type in the license key, and you could not type in the field. I ended up searching the internet for outside assistance. Seems you have to copy the license key, hold the cursor over the first entry point in the license key field, then paste. What you pasted does not appear until you hit the right tab key 5 or 6 times. Then the license key will appear and you can hit the enter key. I paid $47 for the initial program that I had to have refunded. I paid $70 for the Intuit direct version. An extra $23 out of pocket due to Turbo Tax programming error. Should not have had to spend over 2 hours on the phone with Intuit, only to be told they could not help me.
Date published: 2023-02-28
Rated 5 out of 5 by from Yes! Turbotax is Awesome! I had a great experience. The features were awesome.
Date published: 2023-02-28
Rated 5 out of 5 by from Turbo Tax Awesome Great!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Date published: 2023-02-28
All TurboTax® Offerings Reviews - Page 8553