TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

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Own a business
Student
Rated 5 out of 5 by from Fantastic Turbo Tax really helps when you do taxes. Recommend
Date published: 2021-02-23
Rated 3 out of 5 by from Turbo Tax is a disappointment this year. I had several questions, but had no way to access help. The program continually asked me to furnish an ID and a password, neither of which I established prior to filling out the tax returns and sending them. I was charged for an electronic transfer to file our state return, and after the charge was made on my AmEx, the program said we could not file electronically. I've spent an hour trying to get your company to help me reverse that charge......only to be stymied by the user ID and password.
Date published: 2021-02-23
Rated 5 out of 5 by from GREAT AND EASY GREAT AND EASY AND ANYONE CAN FIGURE IT OUT. UNDERSTANDABLE.
Date published: 2021-02-23
Rated 5 out of 5 by from TurboTax is great! Super easy and the live experts are extremely kind and helpful
Date published: 2021-02-23
Rated 5 out of 5 by from They were awesome !!! Michael was so patient and helpful ! I will definitely use them again.
Date published: 2021-02-23
Rated 5 out of 5 by from Turbo tax is Awesome!!! Customer service prompt and phenomenal. Crystal shared my computer screen and helped me with every remaining question!!!! Best and easiest process for filing your taxes. Thank you Turbo Tax!
Date published: 2021-02-23
Rated 4 out of 5 by from Turbo Tax is OK, but... I've used Turbo Tax for a number of years. This year it was much more problematic. It kept asking for a form that was not utilized by our HSA company. It was difficult to get through and around this. Took about two days extra to deal with HSA data entries. I also liked the older formats of being to able to easily go back and adjust a page here or there. Now it keeps taking you through a bunch of repeated info pages. Of course it keeps trying to get you to pay extra (I typically use the business format) to get help.
Date published: 2021-02-23
Rated 5 out of 5 by from TurboTax is easy peasy! If you have an easy or regular 1040 tax return, this is the place for you!! I was done in 30 minutes. Just be sure you have all of your tax papers in front of you to save time.
Date published: 2021-02-23
Rated 5 out of 5 by from So easy! So easy to understand and the pop up help box's are amazing! use it every year!
Date published: 2021-02-23
Rated 4 out of 5 by from User Friendly It was so easy to use even with a more complicated return this year.
Date published: 2021-02-23
All TurboTax® Offerings Reviews - Page 8535
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Fantastic Turbo Tax really helps when you do taxes. Recommend
Date published: 2021-02-23
Rated 3 out of 5 by from Turbo Tax is a disappointment this year. I had several questions, but had no way to access help. The program continually asked me to furnish an ID and a password, neither of which I established prior to filling out the tax returns and sending them. I was charged for an electronic transfer to file our state return, and after the charge was made on my AmEx, the program said we could not file electronically. I've spent an hour trying to get your company to help me reverse that charge......only to be stymied by the user ID and password.
Date published: 2021-02-23
Rated 5 out of 5 by from GREAT AND EASY GREAT AND EASY AND ANYONE CAN FIGURE IT OUT. UNDERSTANDABLE.
Date published: 2021-02-23
Rated 5 out of 5 by from TurboTax is great! Super easy and the live experts are extremely kind and helpful
Date published: 2021-02-23
Rated 5 out of 5 by from They were awesome !!! Michael was so patient and helpful ! I will definitely use them again.
Date published: 2021-02-23
Rated 5 out of 5 by from Turbo tax is Awesome!!! Customer service prompt and phenomenal. Crystal shared my computer screen and helped me with every remaining question!!!! Best and easiest process for filing your taxes. Thank you Turbo Tax!
Date published: 2021-02-23
Rated 4 out of 5 by from Turbo Tax is OK, but... I've used Turbo Tax for a number of years. This year it was much more problematic. It kept asking for a form that was not utilized by our HSA company. It was difficult to get through and around this. Took about two days extra to deal with HSA data entries. I also liked the older formats of being to able to easily go back and adjust a page here or there. Now it keeps taking you through a bunch of repeated info pages. Of course it keeps trying to get you to pay extra (I typically use the business format) to get help.
Date published: 2021-02-23
Rated 5 out of 5 by from TurboTax is easy peasy! If you have an easy or regular 1040 tax return, this is the place for you!! I was done in 30 minutes. Just be sure you have all of your tax papers in front of you to save time.
Date published: 2021-02-23
Rated 5 out of 5 by from So easy! So easy to understand and the pop up help box's are amazing! use it every year!
Date published: 2021-02-23
Rated 4 out of 5 by from User Friendly It was so easy to use even with a more complicated return this year.
Date published: 2021-02-23
All TurboTax® Offerings Reviews - Page 8535