TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

(4.6/5 | 281687 reviews)
Star ratings are from 2021
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Rated 5 out of 5 by from Best tax filing experience This is the best way to file federal tax return, especially if you have a brokerage account.
Date published: 2021-03-03
Rated 5 out of 5 by from QUICK AND EASY much better experience than filing by mail, wonderful experience
Date published: 2021-03-03
Rated 5 out of 5 by from Easiest site EVER Very easy to use; and helpful with all questions I needed answered.
Date published: 2021-03-03
Rated 5 out of 5 by from I LOVE TURBOTAX! I love filing my own taxes! TurboTax makes it very straight forward and simple, I've been a user for around 7 years now. This year with Covid, there were some new forms that I had some trouble with but the customer service is AMAZING. A WONDERFUL woman spent over an hr on the phone with me, helping to get my state filed! She was patient and kind and in the end got them filed for me! I will continue to use TurboTax, FOREVER!
Date published: 2021-03-03
Rated 1 out of 5 by from TURBO TAX DISAPPOINTING i am not satisfied that when your filing your taxes under $0 section it moves you up into another tier bracket requirements and makes you select that bracket having to pay fees. when finishing filing your taxes, most of your money that you worked hard for the year is basically cut in half because you have to pay for the additional fees and a $40 processing fee to file your taxes. Make me feel what is the point in filing taxes if I am not going to see most of it anyways.
Date published: 2021-03-03
Rated 5 out of 5 by from Awesome and easy! Easy. I got through the process fast and efficiently.
Date published: 2021-03-03
Rated 5 out of 5 by from The Best! Informative. Everyone should do turn tax, at least once so they have a better idea of what to do throughout the year.
Date published: 2021-03-03
Rated 5 out of 5 by from TURBO TAX IS AWESOME Turbo tax always makes it easy for me to accomplish my taxes.
Date published: 2021-03-03
Rated 1 out of 5 by from Disappointing Unable to use Turbo tax due to sale of home in Maine. Live help determined it was beyond the scope of TurboTax. Also, still unable to efile CT return as bug in system still not corrected. Live help twice said it would be fixed in 48 hrs but its still not. I want a refund for CT state.
Date published: 2021-03-03
Rated 5 out of 5 by from Turbo Tax Live Experts are awesome! Very easy program to use. It pretty much walks you through holding your hand. Normally I never need assistance but due to some life changes in 2020 I had 3 questions that I couldn't find the answer to. I broke down and payed for the live expert who not only answered my questions but looked over my whole form to make sure it was ok to submit. Wish I could remember her name because I would like to give her mad props for her help.
Date published: 2021-03-03
All TurboTax® Offerings Reviews - Page 8531
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Best tax filing experience This is the best way to file federal tax return, especially if you have a brokerage account.
Date published: 2021-03-03
Rated 5 out of 5 by from QUICK AND EASY much better experience than filing by mail, wonderful experience
Date published: 2021-03-03
Rated 5 out of 5 by from Easiest site EVER Very easy to use; and helpful with all questions I needed answered.
Date published: 2021-03-03
Rated 5 out of 5 by from I LOVE TURBOTAX! I love filing my own taxes! TurboTax makes it very straight forward and simple, I've been a user for around 7 years now. This year with Covid, there were some new forms that I had some trouble with but the customer service is AMAZING. A WONDERFUL woman spent over an hr on the phone with me, helping to get my state filed! She was patient and kind and in the end got them filed for me! I will continue to use TurboTax, FOREVER!
Date published: 2021-03-03
Rated 1 out of 5 by from TURBO TAX DISAPPOINTING i am not satisfied that when your filing your taxes under $0 section it moves you up into another tier bracket requirements and makes you select that bracket having to pay fees. when finishing filing your taxes, most of your money that you worked hard for the year is basically cut in half because you have to pay for the additional fees and a $40 processing fee to file your taxes. Make me feel what is the point in filing taxes if I am not going to see most of it anyways.
Date published: 2021-03-03
Rated 5 out of 5 by from Awesome and easy! Easy. I got through the process fast and efficiently.
Date published: 2021-03-03
Rated 5 out of 5 by from The Best! Informative. Everyone should do turn tax, at least once so they have a better idea of what to do throughout the year.
Date published: 2021-03-03
Rated 5 out of 5 by from TURBO TAX IS AWESOME Turbo tax always makes it easy for me to accomplish my taxes.
Date published: 2021-03-03
Rated 1 out of 5 by from Disappointing Unable to use Turbo tax due to sale of home in Maine. Live help determined it was beyond the scope of TurboTax. Also, still unable to efile CT return as bug in system still not corrected. Live help twice said it would be fixed in 48 hrs but its still not. I want a refund for CT state.
Date published: 2021-03-03
Rated 5 out of 5 by from Turbo Tax Live Experts are awesome! Very easy program to use. It pretty much walks you through holding your hand. Normally I never need assistance but due to some life changes in 2020 I had 3 questions that I couldn't find the answer to. I broke down and payed for the live expert who not only answered my questions but looked over my whole form to make sure it was ok to submit. Wish I could remember her name because I would like to give her mad props for her help.
Date published: 2021-03-03
All TurboTax® Offerings Reviews - Page 8531