TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Great product Great experience. Needed help with an issues, received a call in less than 1 minute. I was shocked. Dana was great
Date published: 2021-02-24
Rated 4 out of 5 by from Fairly simple for someone like me I have used them for several years now. I'd give a 4.5 Just a couple of navigating problems when I went to a wrong spot and then had to back out. No big deal though.
Date published: 2021-02-24
Rated 5 out of 5 by from TurboTax is Awesome! Very user friendly system. Question worded perfectly, anyone can file their taxes in their own.
Date published: 2021-02-24
Rated 5 out of 5 by from Great job!!! Always a pleasant experience!!! Very seamless and efficient.
Date published: 2021-02-24
Rated 5 out of 5 by from So Easy and Fast Been using turbo tax for 8 years always ez and confident to return.
Date published: 2021-02-24
Rated 5 out of 5 by from Excellent product Its hard to get to an expert that can help with foreign matters, but fine when you do
Date published: 2021-02-24
Rated 5 out of 5 by from Turbo Tax easy to use As usual, the instructions were very clear and it was easy to use. Having saved last year's data was especially helpful
Date published: 2021-02-24
Rated 1 out of 5 by from Worst experience with TurboTax by far Every year I use this system and have no problems with it and can submit my refund without any issues. This time I was having trouble moving forward to another page so I purchased the most expensive package that included live agent assistance. I spoke with them 4 times via messenger and over the phone. I even apparent specialists and not one fixed the issue. They would disconnect assuring me it would be resolved but I would still stay stuck there. One person advised me to go through each individual stocks/sales I did and if I still had trouble to message with them again. There was roughly 51 of them! I ended up figuring out the issue on my own which was not what any of them had suggested. At the very end I downgraded my package because I couldn't fathom paying for assistance that wasn't provided to me.
Date published: 2021-02-24
Rated 1 out of 5 by from not happy There were blank forms added that had no purpose, yet I couldn't file without adding information that did not exist. Your extra charges for e-filling the state were ridicules. I will not be using Turbotax next year.
Date published: 2021-02-24
Rated 5 out of 5 by from I use the free Turbo Tax Edition annually I’ve had great success filing since 2012 as a Student
Date published: 2021-02-24
All TurboTax® Offerings Reviews - Page 8523
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Great product Great experience. Needed help with an issues, received a call in less than 1 minute. I was shocked. Dana was great
Date published: 2021-02-24
Rated 4 out of 5 by from Fairly simple for someone like me I have used them for several years now. I'd give a 4.5 Just a couple of navigating problems when I went to a wrong spot and then had to back out. No big deal though.
Date published: 2021-02-24
Rated 5 out of 5 by from TurboTax is Awesome! Very user friendly system. Question worded perfectly, anyone can file their taxes in their own.
Date published: 2021-02-24
Rated 5 out of 5 by from Great job!!! Always a pleasant experience!!! Very seamless and efficient.
Date published: 2021-02-24
Rated 5 out of 5 by from So Easy and Fast Been using turbo tax for 8 years always ez and confident to return.
Date published: 2021-02-24
Rated 5 out of 5 by from Excellent product Its hard to get to an expert that can help with foreign matters, but fine when you do
Date published: 2021-02-24
Rated 5 out of 5 by from Turbo Tax easy to use As usual, the instructions were very clear and it was easy to use. Having saved last year's data was especially helpful
Date published: 2021-02-24
Rated 1 out of 5 by from Worst experience with TurboTax by far Every year I use this system and have no problems with it and can submit my refund without any issues. This time I was having trouble moving forward to another page so I purchased the most expensive package that included live agent assistance. I spoke with them 4 times via messenger and over the phone. I even apparent specialists and not one fixed the issue. They would disconnect assuring me it would be resolved but I would still stay stuck there. One person advised me to go through each individual stocks/sales I did and if I still had trouble to message with them again. There was roughly 51 of them! I ended up figuring out the issue on my own which was not what any of them had suggested. At the very end I downgraded my package because I couldn't fathom paying for assistance that wasn't provided to me.
Date published: 2021-02-24
Rated 1 out of 5 by from not happy There were blank forms added that had no purpose, yet I couldn't file without adding information that did not exist. Your extra charges for e-filling the state were ridicules. I will not be using Turbotax next year.
Date published: 2021-02-24
Rated 5 out of 5 by from I use the free Turbo Tax Edition annually I’ve had great success filing since 2012 as a Student
Date published: 2021-02-24
All TurboTax® Offerings Reviews - Page 8523