TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

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Own a business
Student
Rated 5 out of 5 by from Very Easy Very Simple. Had used another service last year and could not get back into it so went with Turbo Tax. Glad I did.
Date published: 2021-02-26
Rated 5 out of 5 by from Positive Experience via Turbo Tax My experience was very good with filing my tax returns.
Date published: 2021-02-26
Rated 5 out of 5 by from could not be better 9 years going strong they make sure that all fields are covered. payment options are good
Date published: 2021-02-26
Rated 5 out of 5 by from TurboTax is great! I'm not crazy about how fees are added as I go, It would be nice if I could see possible fees upfront. I had a good live talk with one of your associates. That gave me confidence. Really love that you can pull my info from history.
Date published: 2021-02-26
Rated 5 out of 5 by from Super Easy Using Turbo Tax was inexpensive and super easy to follow. Thanks!
Date published: 2021-02-26
Rated 1 out of 5 by from Absolutely terrible Turbo Tax was glitchy and they do not train their customer service agents well enough. I have been attempting to file for 3 weeks but Turbotax did not have form 2210 ready. The issue here is not that the form wasn't ready but that I had to call 3 times to find out that, that was the reason my e-file transmission would not go through. Turbotax would throw an error when I attempted to e-file but the error was not clear and did not reference that a form wasn't ready or which form wasn't ready. The customer service agents were all kind and wanted to help but Turbotax had not equipped them with the information they needed. Even once the form 2210 was ready on February 25th, my e-file transmission would not go through. The agent wanted me to "clear and start over" but since I had already paid for the turbotax deluxe program, it would not allow me to clear and start over. I was on the call with an agent for 1 hour and 20 minutes in order to fix this. Ultimately, they had me delete the state forms and start the state over from the beginning. So much time and energy went into using Turbotax and it still cost me $90. Next year I will try a different service. I have seen in person services that are $69 so the cost would be nearly equivalent but without the headache and frustration.
Date published: 2021-02-26
Rated 5 out of 5 by from I fully trust Turbo Tax The program is very simple to use and totally safe!
Date published: 2021-02-26
Rated 5 out of 5 by from Turbo Tax makes it easy I have used Turbo Tax for about 5 years and I have never looked back. The system carries me through everything I need to enter and some things I didn't think about. If you have your paperwork in hand, the process is easy and as painless as filing taxes can be. I used the chat option for one question I had. Her answer was short, to the point and easily understood. I feel very confindent I got the biggest refund possible without having to leave the comfort of my home, a big plus for me. The price is right too. If you have never attempted to do taxes yourself, give Turbo Tax a try. You won't regret it.
Date published: 2021-02-26
Rated 5 out of 5 by from Happy to do my taxes Turbo tax made filing very easy for me. I just finished grad school and hardly made any money. They made sure I got the amount I deserved back!
Date published: 2021-02-26
Rated 5 out of 5 by from Absolutely In love super easy and walk through is very through loved the immediate responses with questions
Date published: 2021-02-26
All TurboTax® Offerings Reviews - Page 8508
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Very Easy Very Simple. Had used another service last year and could not get back into it so went with Turbo Tax. Glad I did.
Date published: 2021-02-26
Rated 5 out of 5 by from Positive Experience via Turbo Tax My experience was very good with filing my tax returns.
Date published: 2021-02-26
Rated 5 out of 5 by from could not be better 9 years going strong they make sure that all fields are covered. payment options are good
Date published: 2021-02-26
Rated 5 out of 5 by from TurboTax is great! I'm not crazy about how fees are added as I go, It would be nice if I could see possible fees upfront. I had a good live talk with one of your associates. That gave me confidence. Really love that you can pull my info from history.
Date published: 2021-02-26
Rated 5 out of 5 by from Super Easy Using Turbo Tax was inexpensive and super easy to follow. Thanks!
Date published: 2021-02-26
Rated 1 out of 5 by from Absolutely terrible Turbo Tax was glitchy and they do not train their customer service agents well enough. I have been attempting to file for 3 weeks but Turbotax did not have form 2210 ready. The issue here is not that the form wasn't ready but that I had to call 3 times to find out that, that was the reason my e-file transmission would not go through. Turbotax would throw an error when I attempted to e-file but the error was not clear and did not reference that a form wasn't ready or which form wasn't ready. The customer service agents were all kind and wanted to help but Turbotax had not equipped them with the information they needed. Even once the form 2210 was ready on February 25th, my e-file transmission would not go through. The agent wanted me to "clear and start over" but since I had already paid for the turbotax deluxe program, it would not allow me to clear and start over. I was on the call with an agent for 1 hour and 20 minutes in order to fix this. Ultimately, they had me delete the state forms and start the state over from the beginning. So much time and energy went into using Turbotax and it still cost me $90. Next year I will try a different service. I have seen in person services that are $69 so the cost would be nearly equivalent but without the headache and frustration.
Date published: 2021-02-26
Rated 5 out of 5 by from I fully trust Turbo Tax The program is very simple to use and totally safe!
Date published: 2021-02-26
Rated 5 out of 5 by from Turbo Tax makes it easy I have used Turbo Tax for about 5 years and I have never looked back. The system carries me through everything I need to enter and some things I didn't think about. If you have your paperwork in hand, the process is easy and as painless as filing taxes can be. I used the chat option for one question I had. Her answer was short, to the point and easily understood. I feel very confindent I got the biggest refund possible without having to leave the comfort of my home, a big plus for me. The price is right too. If you have never attempted to do taxes yourself, give Turbo Tax a try. You won't regret it.
Date published: 2021-02-26
Rated 5 out of 5 by from Happy to do my taxes Turbo tax made filing very easy for me. I just finished grad school and hardly made any money. They made sure I got the amount I deserved back!
Date published: 2021-02-26
Rated 5 out of 5 by from Absolutely In love super easy and walk through is very through loved the immediate responses with questions
Date published: 2021-02-26
All TurboTax® Offerings Reviews - Page 8508