TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294017 reviews)
Star ratings are from 2022
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Rated 4 out of 5 by from TT is very good I STILL have not found how to enter into TT a Qualified Charitable Deduction via an IRA withdrawal.
Date published: 2022-04-15
Rated 5 out of 5 by from Turbo Tax very helpful Review with Rebecca 04/12/22 was awesome. She was so professional and thorough, explaining information in terms I could easily understand, and offered unsolicited tips.
Date published: 2022-04-15
Rated 1 out of 5 by from Software Crashed or Files would not load My first filing my taxes was not pleasant. I downloaded the product and incurred an error message when transitioning between federal and state tax filing. The error message would crash turbotax and I called the help specialist. After an hour or earnest attempts to solve the problem, I was told to re-do all of my taxes because the file may be corrupt. I redid the taxes and the similar errors occurred where I could not re-open the original saved turbotax file. I ultimately was able to use a backup file to successfully file but it caused significant stress and frustration and 6-12 hours of additional re-work and re-attempts. It seemed like the software purchased through Newegg might be at fault as a computer restart and a reinstall did not resolve my issues. And all turbotax files were corrupt unless they were the backups with a ~ leading the file name.
Date published: 2022-04-15
Rated 4 out of 5 by from Some difficulty, but mostly easy Engaged with Robert, tax specialist and he could explain. My dissatisfaction with the filing system is that you cant revisit some forms, specifically form 4797, and make corrections, nor delete the form. Even after I deleted it, it would still show as a live form in the list.
Date published: 2022-04-15
Rated 5 out of 5 by from This made it easy! I’m always filing at the last minute. I don’t think I’m alone in how stressful this can be. However, I’m thankful to be done and done in the simplest of ways.
Date published: 2022-04-15
Rated 5 out of 5 by from Excellent program Turbotax is very easy to work with. What else should I say????
Date published: 2022-04-15
Rated 4 out of 5 by from Turbo Tax is very good but is to high for simple the live tax person was good, Did what he recomended. It took out the sch-d but turbo tax still bumped the catagory up and charged for it.
Date published: 2022-04-15
Rated 1 out of 5 by from Terrible I was always a fan until my “free” state taxes cost me over $50 to file because I was not allowed to print my state documents and file by mail. Paid over double what I should have this year to Turbo tax. Might have to switch to H&R next year.
Date published: 2022-04-15
Rated 5 out of 5 by from TurboTax is great. I'm glad I listened to my sister and used TurboTax this year. Thanks for making it simple.
Date published: 2022-04-15
Rated 4 out of 5 by from good, but overpriced I'm doing all the work, so it should be cheaper. the state return should be free
Date published: 2022-04-15
All TurboTax® Offerings Reviews - Page 8507
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from TT is very good I STILL have not found how to enter into TT a Qualified Charitable Deduction via an IRA withdrawal.
Date published: 2022-04-15
Rated 5 out of 5 by from Turbo Tax very helpful Review with Rebecca 04/12/22 was awesome. She was so professional and thorough, explaining information in terms I could easily understand, and offered unsolicited tips.
Date published: 2022-04-15
Rated 1 out of 5 by from Software Crashed or Files would not load My first filing my taxes was not pleasant. I downloaded the product and incurred an error message when transitioning between federal and state tax filing. The error message would crash turbotax and I called the help specialist. After an hour or earnest attempts to solve the problem, I was told to re-do all of my taxes because the file may be corrupt. I redid the taxes and the similar errors occurred where I could not re-open the original saved turbotax file. I ultimately was able to use a backup file to successfully file but it caused significant stress and frustration and 6-12 hours of additional re-work and re-attempts. It seemed like the software purchased through Newegg might be at fault as a computer restart and a reinstall did not resolve my issues. And all turbotax files were corrupt unless they were the backups with a ~ leading the file name.
Date published: 2022-04-15
Rated 4 out of 5 by from Some difficulty, but mostly easy Engaged with Robert, tax specialist and he could explain. My dissatisfaction with the filing system is that you cant revisit some forms, specifically form 4797, and make corrections, nor delete the form. Even after I deleted it, it would still show as a live form in the list.
Date published: 2022-04-15
Rated 5 out of 5 by from This made it easy! I’m always filing at the last minute. I don’t think I’m alone in how stressful this can be. However, I’m thankful to be done and done in the simplest of ways.
Date published: 2022-04-15
Rated 5 out of 5 by from Excellent program Turbotax is very easy to work with. What else should I say????
Date published: 2022-04-15
Rated 4 out of 5 by from Turbo Tax is very good but is to high for simple the live tax person was good, Did what he recomended. It took out the sch-d but turbo tax still bumped the catagory up and charged for it.
Date published: 2022-04-15
Rated 1 out of 5 by from Terrible I was always a fan until my “free” state taxes cost me over $50 to file because I was not allowed to print my state documents and file by mail. Paid over double what I should have this year to Turbo tax. Might have to switch to H&R next year.
Date published: 2022-04-15
Rated 5 out of 5 by from TurboTax is great. I'm glad I listened to my sister and used TurboTax this year. Thanks for making it simple.
Date published: 2022-04-15
Rated 4 out of 5 by from good, but overpriced I'm doing all the work, so it should be cheaper. the state return should be free
Date published: 2022-04-15
All TurboTax® Offerings Reviews - Page 8507