TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294017 reviews)
Star ratings are from 2022
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Rated 5 out of 5 by from Still GREAT after 20 years of using. The entire software program is incredibly easy to use. It constantly checks for updates, so you are always informed. The step-by-step process makes entry so fast and easy. Being able to compare the previous year while working ensures you don't overlook something. I've used TurboTax for at least 20 years and wouldn't use anything else.
Date published: 2022-04-12
Rated 5 out of 5 by from Turbo Tax is great It great to have last year's return brought forward. Saves time. The walk through process is very thorough.
Date published: 2022-04-12
Rated 5 out of 5 by from Turbo Tax is Awesome! Easy product to use. Free Federal and State edition are quick and to the point.
Date published: 2022-04-12
Rated 3 out of 5 by from Turbotax Continues to Have Problems Instructions continue to leave much to desire. Entering numbers in certain fields is challenging. No explanation or need for little boxes. Does not adequately address new items, such as the letter sent out in January by IRS.
Date published: 2022-04-12
Rated 5 out of 5 by from Turbo Tax I'm a long-time user of Turbo Tax. I have been very pleased with Turbo Tax over the years.
Date published: 2022-04-12
Rated 2 out of 5 by from Turbo tax problems Turbo tax doesn't work with windows 8. It wanted net framework v4 5 2 and it would not download. Had to use a PC with windows 10.
Date published: 2022-04-12
Rated 5 out of 5 by from Excellent Works great always use TurboTax. Had all my friends use.
Date published: 2022-04-12
Rated 1 out of 5 by from shame did not enjoy experience since the GUI has changed to cost more money
Date published: 2022-04-12
Rated 5 out of 5 by from Easy Everything was made simple for me. It's a wonderful service!
Date published: 2022-04-12
Rated 4 out of 5 by from Great expert, Unstable interface. I'd have given this service a five star review if not for the confusing interface. I have a difficult time finding things in looking for, pages take a while to load and some screens give the impression that I'm done and good and that I need not worry about it any longer. Multiple times did I get the impression that my taxes were ready to be filed only to get a missed call from Mary, my Tax Live Expert, and have multiple things left to do. I thought my taxes were going to be done about 2 weeks ago and I have had to keep coming back due to having to wait for my next step and never know when it was. Mary was great at reaching out and letting me know when I needed something. She was attentive and gave me as much information as possible. Five stars for Mary. Three Stars for the interface. Four star average.
Date published: 2022-04-12
All TurboTax® Offerings Reviews - Page 8499
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Still GREAT after 20 years of using. The entire software program is incredibly easy to use. It constantly checks for updates, so you are always informed. The step-by-step process makes entry so fast and easy. Being able to compare the previous year while working ensures you don't overlook something. I've used TurboTax for at least 20 years and wouldn't use anything else.
Date published: 2022-04-12
Rated 5 out of 5 by from Turbo Tax is great It great to have last year's return brought forward. Saves time. The walk through process is very thorough.
Date published: 2022-04-12
Rated 5 out of 5 by from Turbo Tax is Awesome! Easy product to use. Free Federal and State edition are quick and to the point.
Date published: 2022-04-12
Rated 3 out of 5 by from Turbotax Continues to Have Problems Instructions continue to leave much to desire. Entering numbers in certain fields is challenging. No explanation or need for little boxes. Does not adequately address new items, such as the letter sent out in January by IRS.
Date published: 2022-04-12
Rated 5 out of 5 by from Turbo Tax I'm a long-time user of Turbo Tax. I have been very pleased with Turbo Tax over the years.
Date published: 2022-04-12
Rated 2 out of 5 by from Turbo tax problems Turbo tax doesn't work with windows 8. It wanted net framework v4 5 2 and it would not download. Had to use a PC with windows 10.
Date published: 2022-04-12
Rated 5 out of 5 by from Excellent Works great always use TurboTax. Had all my friends use.
Date published: 2022-04-12
Rated 1 out of 5 by from shame did not enjoy experience since the GUI has changed to cost more money
Date published: 2022-04-12
Rated 5 out of 5 by from Easy Everything was made simple for me. It's a wonderful service!
Date published: 2022-04-12
Rated 4 out of 5 by from Great expert, Unstable interface. I'd have given this service a five star review if not for the confusing interface. I have a difficult time finding things in looking for, pages take a while to load and some screens give the impression that I'm done and good and that I need not worry about it any longer. Multiple times did I get the impression that my taxes were ready to be filed only to get a missed call from Mary, my Tax Live Expert, and have multiple things left to do. I thought my taxes were going to be done about 2 weeks ago and I have had to keep coming back due to having to wait for my next step and never know when it was. Mary was great at reaching out and letting me know when I needed something. She was attentive and gave me as much information as possible. Five stars for Mary. Three Stars for the interface. Four star average.
Date published: 2022-04-12
All TurboTax® Offerings Reviews - Page 8499