TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

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Rated 1 out of 5 by from Problem I don't want the live assited premiun of 2022 and i got charged for that.. that's not good! i didn't want this
Date published: 2023-03-01
Rated 5 out of 5 by from Wow! We paid a company a ridiculous amount of money to prepare our returns for years. This year I decided to give TurboTax a try and see what happens especially since you don't have to pay upfront to use the system. Immediately, I realized that the simple questions the system prompted me to answer were most if not all of the same questions I'd already written out on worksheets my former return preparer had mailed to us! I simply answered the questions and there was no math or calculations required on my part. The process was so simple even though we have W-2 and 1099 income and a Schedule C business and home office. I'm so happy I decided to give TurboTax a try. It saved us money and I feel confident the returns were completed correctly.
Date published: 2023-03-01
Rated 5 out of 5 by from Robert from OC California was awesome in details. Robert was professional, on track getting to the issues at hand and review without spending time trying to teach me what I already knew... great team work!
Date published: 2023-03-01
Rated 5 out of 5 by from easy to navigate Susan was very helpful and resolved issue quickly.
Date published: 2023-03-01
Rated 1 out of 5 by from Turbo Tax has gone downhill I had odd single-sign on issues between my Mint and TurboTax accounts resulting in a return going to a "ghost" account that support could see on the backend was associated with my email, but I could not access. It was rejected to the IRS PIN not being set which I told the program I needed, but it never prompted me to input. It took 3 support people to help me which only resulted in me having to redo my taxes from scratch. On the 2nd try I also had the same PIN error, told TurboTax to "fix it" and it still wouldn't prompt me to enter it anywhere. Looked up the instructions in help, which were wrong. I finally found it manually in the interface and set it to file again. My taxes are simple I have never had so many bugs trying to file in my life. Wasted an entire weekend and most of a workday trying to deal with support. The automated support is also terrible.
Date published: 2023-03-01
Rated 5 out of 5 by from Great software for filing business taxes!! TurboTax for Business is excellent. The software is easy to use and walks the user through all aspects of their business filing. I have used the software for several years and it always helps me to complete our business tax filing on time.
Date published: 2023-03-01
Rated 4 out of 5 by from Good Informative, easy, but price keeps going up every year...
Date published: 2023-03-01
Rated 5 out of 5 by from Turbotax Premium Turbotax expert Maria guided me thru process of inputting tax information. She was very helpful and patient.
Date published: 2023-03-01
Rated 5 out of 5 by from EASY every year is super easy. very user friendly and easy to navigate
Date published: 2023-03-01
Rated 5 out of 5 by from Turbo Tax is awesome! Two thumbs up; Two thumbs up; Two thumbs up; Two thumbs up; Two thumbs up;
Date published: 2023-03-01
All TurboTax® Offerings Reviews - Page 8477
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from Problem I don't want the live assited premiun of 2022 and i got charged for that.. that's not good! i didn't want this
Date published: 2023-03-01
Rated 5 out of 5 by from Wow! We paid a company a ridiculous amount of money to prepare our returns for years. This year I decided to give TurboTax a try and see what happens especially since you don't have to pay upfront to use the system. Immediately, I realized that the simple questions the system prompted me to answer were most if not all of the same questions I'd already written out on worksheets my former return preparer had mailed to us! I simply answered the questions and there was no math or calculations required on my part. The process was so simple even though we have W-2 and 1099 income and a Schedule C business and home office. I'm so happy I decided to give TurboTax a try. It saved us money and I feel confident the returns were completed correctly.
Date published: 2023-03-01
Rated 5 out of 5 by from Robert from OC California was awesome in details. Robert was professional, on track getting to the issues at hand and review without spending time trying to teach me what I already knew... great team work!
Date published: 2023-03-01
Rated 5 out of 5 by from easy to navigate Susan was very helpful and resolved issue quickly.
Date published: 2023-03-01
Rated 1 out of 5 by from Turbo Tax has gone downhill I had odd single-sign on issues between my Mint and TurboTax accounts resulting in a return going to a "ghost" account that support could see on the backend was associated with my email, but I could not access. It was rejected to the IRS PIN not being set which I told the program I needed, but it never prompted me to input. It took 3 support people to help me which only resulted in me having to redo my taxes from scratch. On the 2nd try I also had the same PIN error, told TurboTax to "fix it" and it still wouldn't prompt me to enter it anywhere. Looked up the instructions in help, which were wrong. I finally found it manually in the interface and set it to file again. My taxes are simple I have never had so many bugs trying to file in my life. Wasted an entire weekend and most of a workday trying to deal with support. The automated support is also terrible.
Date published: 2023-03-01
Rated 5 out of 5 by from Great software for filing business taxes!! TurboTax for Business is excellent. The software is easy to use and walks the user through all aspects of their business filing. I have used the software for several years and it always helps me to complete our business tax filing on time.
Date published: 2023-03-01
Rated 4 out of 5 by from Good Informative, easy, but price keeps going up every year...
Date published: 2023-03-01
Rated 5 out of 5 by from Turbotax Premium Turbotax expert Maria guided me thru process of inputting tax information. She was very helpful and patient.
Date published: 2023-03-01
Rated 5 out of 5 by from EASY every year is super easy. very user friendly and easy to navigate
Date published: 2023-03-01
Rated 5 out of 5 by from Turbo Tax is awesome! Two thumbs up; Two thumbs up; Two thumbs up; Two thumbs up; Two thumbs up;
Date published: 2023-03-01
All TurboTax® Offerings Reviews - Page 8477