TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

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Rated 1 out of 5 by from You begin at "Free," but end up paying hundreds! The many up-charges (fees hidden at the beginning) from the initial promised "Free" are staggering. Moreover, the interface is--at key points in the process--difficult or impossible to navigate, requiring lots of editing on prior work.
Date published: 2022-04-18
Rated 3 out of 5 by from The easiest way to do your taxes, too expensive Been using TurboTax for years because it is the easiest way to do your taxes, by far! I hate how you can get your taxes done free the first couple of years and then they always find a reason to upsell you for your taxes each year. This year the cheapest possible for me to do TurboTax was $150... That being said I would rather pay TurboTax because they always find the most deductions, I can do my taxes whenever I want rather than waiting for an accountant, it's super easy!
Date published: 2022-04-18
Rated 5 out of 5 by from Turbo Tax is Awesome I would not have been able to do the return without Turbo Tax! I think it is great and I feel it did a great job figuring the taxes, but it did have a couple of gliches. We did have identity theft, but not with business. It would not let me go past that section without saying I did have problems with identity theft and the business. We didn't file a business return at that time and no one asked for a EIN to be created. I was also thrown by the release the tool asked for twice. I don't want to release my information to other parties and I had to get out of the form and go back in to get past that section. It also said to pick a time period for the release to be effective. There was no place to do that. Additionally it said if you don't pick a time period, the default was one year. The second time it asked for the release to be signed, the tool said the release would e effective for 3 years, not 1 year. It was also not clear what the information would be used for. It didn't convince me that I needed to agree to it. I tried to print the return before I was finished so I could see everything (I had already filled in the paper forms before using Turbo Tax and I wanted to compare), but I kept getting a message that the pdf file could not be read. I thought it was because I hadn't paid for the software yet, so I found where I could pay for it before you asked or it, but I still ran into the same problem. It had me very worried that I would not be able to print the return once I was finished and it took many hours to complete. I didn't see any "save" buttons. I also was stressed about losing all the work I had done and couldn't even print it! Maybe you should indicate when a page is saved. Well I mentioned these things so you can improve the product, but it's a great product even if it causes stress with the points I mentioned.
Date published: 2022-04-18
Rated 4 out of 5 by from Was a little confusing I tried to get help starting my state taxes over and could not get it. I finally figured it out on my own. The fix it section is terrible because it does not highlight where to go we had to type in the box at top of screen. This caused what I owed to state to increase over 1000 dollars and I had no idea why and no idea how to fix it.
Date published: 2022-04-18
Rated 5 out of 5 by from Turbo. Tax is Awesome I love Turbo Tax. It is so easy to use. The Downlad. W-4 was so simple and easy
Date published: 2022-04-18
Rated 3 out of 5 by from Sick of the after the fact charges! I'm so fed up with the after purchase charges for state - I get too far into the return to take another option. I'm reminded to do something different next year. Very frustrated.
Date published: 2022-04-18
Rated 5 out of 5 by from Good Vibes I went to google to find answers sometimes for 2 things but most of the time it was available in the form or help dialog boxes
Date published: 2022-04-18
Rated 5 out of 5 by from awesome servic3 it was quite easy. plan to use it again if everything goes well
Date published: 2022-04-18
Rated 5 out of 5 by from Turbo Tax is Awesome! Great system. Easy to use and takes a lot of the stress and guesswork out of doing taxes!
Date published: 2022-04-18
Rated 2 out of 5 by from TurboTax is Fair When it came time to electronically file, I had to print off the form to sign, scan it and then file. On most, you can electronically file. Come on, bring this software into the 21st century at least.
Date published: 2022-04-18
All TurboTax® Offerings Reviews - Page 848
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from You begin at "Free," but end up paying hundreds! The many up-charges (fees hidden at the beginning) from the initial promised "Free" are staggering. Moreover, the interface is--at key points in the process--difficult or impossible to navigate, requiring lots of editing on prior work.
Date published: 2022-04-18
Rated 3 out of 5 by from The easiest way to do your taxes, too expensive Been using TurboTax for years because it is the easiest way to do your taxes, by far! I hate how you can get your taxes done free the first couple of years and then they always find a reason to upsell you for your taxes each year. This year the cheapest possible for me to do TurboTax was $150... That being said I would rather pay TurboTax because they always find the most deductions, I can do my taxes whenever I want rather than waiting for an accountant, it's super easy!
Date published: 2022-04-18
Rated 5 out of 5 by from Turbo Tax is Awesome I would not have been able to do the return without Turbo Tax! I think it is great and I feel it did a great job figuring the taxes, but it did have a couple of gliches. We did have identity theft, but not with business. It would not let me go past that section without saying I did have problems with identity theft and the business. We didn't file a business return at that time and no one asked for a EIN to be created. I was also thrown by the release the tool asked for twice. I don't want to release my information to other parties and I had to get out of the form and go back in to get past that section. It also said to pick a time period for the release to be effective. There was no place to do that. Additionally it said if you don't pick a time period, the default was one year. The second time it asked for the release to be signed, the tool said the release would e effective for 3 years, not 1 year. It was also not clear what the information would be used for. It didn't convince me that I needed to agree to it. I tried to print the return before I was finished so I could see everything (I had already filled in the paper forms before using Turbo Tax and I wanted to compare), but I kept getting a message that the pdf file could not be read. I thought it was because I hadn't paid for the software yet, so I found where I could pay for it before you asked or it, but I still ran into the same problem. It had me very worried that I would not be able to print the return once I was finished and it took many hours to complete. I didn't see any "save" buttons. I also was stressed about losing all the work I had done and couldn't even print it! Maybe you should indicate when a page is saved. Well I mentioned these things so you can improve the product, but it's a great product even if it causes stress with the points I mentioned.
Date published: 2022-04-18
Rated 4 out of 5 by from Was a little confusing I tried to get help starting my state taxes over and could not get it. I finally figured it out on my own. The fix it section is terrible because it does not highlight where to go we had to type in the box at top of screen. This caused what I owed to state to increase over 1000 dollars and I had no idea why and no idea how to fix it.
Date published: 2022-04-18
Rated 5 out of 5 by from Turbo. Tax is Awesome I love Turbo Tax. It is so easy to use. The Downlad. W-4 was so simple and easy
Date published: 2022-04-18
Rated 3 out of 5 by from Sick of the after the fact charges! I'm so fed up with the after purchase charges for state - I get too far into the return to take another option. I'm reminded to do something different next year. Very frustrated.
Date published: 2022-04-18
Rated 5 out of 5 by from Good Vibes I went to google to find answers sometimes for 2 things but most of the time it was available in the form or help dialog boxes
Date published: 2022-04-18
Rated 5 out of 5 by from awesome servic3 it was quite easy. plan to use it again if everything goes well
Date published: 2022-04-18
Rated 5 out of 5 by from Turbo Tax is Awesome! Great system. Easy to use and takes a lot of the stress and guesswork out of doing taxes!
Date published: 2022-04-18
Rated 2 out of 5 by from TurboTax is Fair When it came time to electronically file, I had to print off the form to sign, scan it and then file. On most, you can electronically file. Come on, bring this software into the 21st century at least.
Date published: 2022-04-18
All TurboTax® Offerings Reviews - Page 848