TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from TURBO TAX EXPERIENCE I WOULD HAVE GIVEN A 5 STAR BUT COULDN' ACCESS LAST YEAR FILE DUE TO COMPUTER GLITCH. I WISH TURBO TAX WAS ALL ONLINE WITH SAVED INFO FROM PREVIOUS YEARS. TURBO TAX LIVE HELP IS AWESOME! THEY ANSWERED ALL MY QUESTIONS AND WERE VERY CLEAR WITH ADVICE TO MOVE FORWARD WITH MY PROBLEM.
Date published: 2022-04-18
Rated 4 out of 5 by from Install and Account Recovery The installation was generally straightforward and easy. It was not necessarily quick (by my definition). With updates, I spent around 45 minutes installing the two versions that I need to use. I met my biggest frustration while trying to eFile. I needed to pay for the efiling of my state return. I was willing to pay the $25. The problem occurred when I tried to pay. Your programming did not go directly to a form for entering my credit card information but instead directed me to verify my Intuit account. This journey led me on a circular path of frustration. I found my account login ID but could not remember the password. I went through the provided process to Recover Account. I would enter the six digit recovery number that was sent to my email. I was expecting a a Reset Password form. Instead, I arrived at an Enter Password form which led to a Send Recovery Code which led to Enter Password which led to a Send Recovery Code which led to a.... you get the jist of the problem. I then called the Support phone number that I was able to ferret out. The AI said it had information that would recover my account. The information led to the same circular efforts listed above. Trying to follow the instructions led to my account being locked for a period of time, thus adding to my frustration with the circular programming. On my third call to Tech Support, I was greeted by a very helpful lady who let me know that the account recovery process involved 48 hours. Why is that important piece of information not part of the initial screen information that is presented to End Users when the process of Account Recovery begins? I eFiled my Federal and am, unfortunately, mailing my State tax return. I hope you make some changes to better serve your paying customers. I needed to file my tax forms, not play 'verify your account' with broken programming.
Date published: 2022-04-18
Rated 5 out of 5 by from I loved my experience with Turbotax! Perfect! Thank you for making it easy for me!I will use Turbotax next year for sure!
Date published: 2022-04-18
Rated 5 out of 5 by from TurboTax is great Easy to use and easy to get answers. Love using it.
Date published: 2022-04-18
Rated 4 out of 5 by from Great Program But Some Complications TurboTax Premier is a great program. However, some of the answers are hard to find or not very clear.
Date published: 2022-04-18
Rated 4 out of 5 by from Fairly easy to work with Overall fairly straight forward. Had a bit of trouble with K-1 forms and finding business codes as well as some of the other numbers that were asked.
Date published: 2022-04-18
Rated 5 out of 5 by from Turbo Tax Relieved My Stress At a total standstill on what to do next; requested a call and in minutes Jeff called! Waked me through each step and answered all of my questions! I was very impressed with the service he gave and Turbo Tax overall!
Date published: 2022-04-18
Rated 5 out of 5 by from wonderful software and very easy to use wonderful software and very easy to use and very clear
Date published: 2022-04-18
Rated 5 out of 5 by from Turbo Tax is Confidence I have been using TTx for over 10 years. It is user friendly, provides assistance if needed and allows me file taxes with confidence!
Date published: 2022-04-18
Rated 4 out of 5 by from Added FEES are getting crazy When I download the forms from the Turbo Tax website, I am OK with paying the fee when I file..... I do NOT agree with the extra $39 fee they charge me for a processing fee.
Date published: 2022-04-18
All TurboTax® Offerings Reviews - Page 847
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from TURBO TAX EXPERIENCE I WOULD HAVE GIVEN A 5 STAR BUT COULDN' ACCESS LAST YEAR FILE DUE TO COMPUTER GLITCH. I WISH TURBO TAX WAS ALL ONLINE WITH SAVED INFO FROM PREVIOUS YEARS. TURBO TAX LIVE HELP IS AWESOME! THEY ANSWERED ALL MY QUESTIONS AND WERE VERY CLEAR WITH ADVICE TO MOVE FORWARD WITH MY PROBLEM.
Date published: 2022-04-18
Rated 4 out of 5 by from Install and Account Recovery The installation was generally straightforward and easy. It was not necessarily quick (by my definition). With updates, I spent around 45 minutes installing the two versions that I need to use. I met my biggest frustration while trying to eFile. I needed to pay for the efiling of my state return. I was willing to pay the $25. The problem occurred when I tried to pay. Your programming did not go directly to a form for entering my credit card information but instead directed me to verify my Intuit account. This journey led me on a circular path of frustration. I found my account login ID but could not remember the password. I went through the provided process to Recover Account. I would enter the six digit recovery number that was sent to my email. I was expecting a a Reset Password form. Instead, I arrived at an Enter Password form which led to a Send Recovery Code which led to Enter Password which led to a Send Recovery Code which led to a.... you get the jist of the problem. I then called the Support phone number that I was able to ferret out. The AI said it had information that would recover my account. The information led to the same circular efforts listed above. Trying to follow the instructions led to my account being locked for a period of time, thus adding to my frustration with the circular programming. On my third call to Tech Support, I was greeted by a very helpful lady who let me know that the account recovery process involved 48 hours. Why is that important piece of information not part of the initial screen information that is presented to End Users when the process of Account Recovery begins? I eFiled my Federal and am, unfortunately, mailing my State tax return. I hope you make some changes to better serve your paying customers. I needed to file my tax forms, not play 'verify your account' with broken programming.
Date published: 2022-04-18
Rated 5 out of 5 by from I loved my experience with Turbotax! Perfect! Thank you for making it easy for me!I will use Turbotax next year for sure!
Date published: 2022-04-18
Rated 5 out of 5 by from TurboTax is great Easy to use and easy to get answers. Love using it.
Date published: 2022-04-18
Rated 4 out of 5 by from Great Program But Some Complications TurboTax Premier is a great program. However, some of the answers are hard to find or not very clear.
Date published: 2022-04-18
Rated 4 out of 5 by from Fairly easy to work with Overall fairly straight forward. Had a bit of trouble with K-1 forms and finding business codes as well as some of the other numbers that were asked.
Date published: 2022-04-18
Rated 5 out of 5 by from Turbo Tax Relieved My Stress At a total standstill on what to do next; requested a call and in minutes Jeff called! Waked me through each step and answered all of my questions! I was very impressed with the service he gave and Turbo Tax overall!
Date published: 2022-04-18
Rated 5 out of 5 by from wonderful software and very easy to use wonderful software and very easy to use and very clear
Date published: 2022-04-18
Rated 5 out of 5 by from Turbo Tax is Confidence I have been using TTx for over 10 years. It is user friendly, provides assistance if needed and allows me file taxes with confidence!
Date published: 2022-04-18
Rated 4 out of 5 by from Added FEES are getting crazy When I download the forms from the Turbo Tax website, I am OK with paying the fee when I file..... I do NOT agree with the extra $39 fee they charge me for a processing fee.
Date published: 2022-04-18
All TurboTax® Offerings Reviews - Page 847