TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

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Own a business
Student
Rated 4 out of 5 by from TurboTax makes it easy to file Every time I had a problem there was always a link to solve it. TurboTax made it easy.
Date published: 2021-05-16
Rated 3 out of 5 by from Federal Program Great! State Program LOUSY! No complaints on Federal portion, BUT your State program has really gone downhill!! For many of the STATE deductions and credits, we were left with the form itself listing all these various deductions without ANY instructions or guidance. Also there weren't direct links to the STATE Dept of Revenue instructions, so I had to find and wade through the 3 different and confusing instructions (Pub 17, OR-40 and OR-ASC instuctions) on the state website. For 2019, it was far less difficult. Please tell your software development team that they really need to overhaul their software for Oregon so that it does the same step by step walkthrough that you are known for in your Federal software. Rate Federal software 5, Oregon software barely a 2.
Date published: 2021-05-16
Rated 5 out of 5 by from Easy Of course I waited until the last minute to file. Using TurboTax, I finished the whole thing, including itemized deductions and state taxes in about 2 hours.
Date published: 2021-05-16
Rated 5 out of 5 by from Turbo Tax is Great! Never a problem with using Turbo Tax, would recommend to anyone.
Date published: 2021-05-16
Rated 5 out of 5 by from Turbo Tax is great Sixth year using TurboTax. Makes tax season so less stressful. Put in your current information and follow the bouncing ball. Need help, Turbo Tax is right there with guidance and insight. Intuitive interface makes you feel as though someone is helping you from start to finish. Taxes can be complicated, Turbo Tax makes the process "Less Taxing". Thank you...
Date published: 2021-05-16
Rated 5 out of 5 by from Its easy Had no problems this year doing my own taxes, it was easy, but it takes time.
Date published: 2021-05-16
Rated 4 out of 5 by from Turbo Tax makes light work of tax jobs My experience this year was not exactly the experience I had been accustomed to in the past. Last year my situation had several twists but I was guided through them with great efficiency. This year I anticipated a similar situation. Communication was too robotic for me. One helper was out of her league in trying to answer property questions and loss that could be carried over.We were done in a few minutes and I was able to file my return.
Date published: 2021-05-16
Rated 2 out of 5 by from Real weaknesses My issues: 1. I cannot sort donations by alphabetical order. How hard would that to be to do? 2. When I need to go back into the prior year forms I have to flip through 264 page of PDFS instead of an on line version as the present year. I used to be able to do that. 3. Help function is weak as most are. Referring me to the community is really dropping the ball. When I have a question I simply call the IRS and get a straight forward answer. 4. Constant up-sales. I know what I need.
Date published: 2021-05-16
Rated 5 out of 5 by from Turbox is awesome It makes taxing much easier and saves a lot of time. Thank you so much
Date published: 2021-05-16
Rated 3 out of 5 by from Turbo Tax is nice to use but fees I tried to engage with turbo tax experts but could never get to one and was prompted to pay a fee to upgrade in order to talk to one. which is ironic because I wanted to talk to someone about why random fees kept popping into my final confirmation. I've had an HSA for awhile and dont recall paying due to it. This year I did, and a $50 charge to file state taxes now, which has never happened. With fee's adding up it will be worth going to an in person tax handler next year.
Date published: 2021-05-16
All TurboTax® Offerings Reviews - Page 847
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 4 out of 5 by from TurboTax makes it easy to file Every time I had a problem there was always a link to solve it. TurboTax made it easy.
Date published: 2021-05-16
Rated 3 out of 5 by from Federal Program Great! State Program LOUSY! No complaints on Federal portion, BUT your State program has really gone downhill!! For many of the STATE deductions and credits, we were left with the form itself listing all these various deductions without ANY instructions or guidance. Also there weren't direct links to the STATE Dept of Revenue instructions, so I had to find and wade through the 3 different and confusing instructions (Pub 17, OR-40 and OR-ASC instuctions) on the state website. For 2019, it was far less difficult. Please tell your software development team that they really need to overhaul their software for Oregon so that it does the same step by step walkthrough that you are known for in your Federal software. Rate Federal software 5, Oregon software barely a 2.
Date published: 2021-05-16
Rated 5 out of 5 by from Easy Of course I waited until the last minute to file. Using TurboTax, I finished the whole thing, including itemized deductions and state taxes in about 2 hours.
Date published: 2021-05-16
Rated 5 out of 5 by from Turbo Tax is Great! Never a problem with using Turbo Tax, would recommend to anyone.
Date published: 2021-05-16
Rated 5 out of 5 by from Turbo Tax is great Sixth year using TurboTax. Makes tax season so less stressful. Put in your current information and follow the bouncing ball. Need help, Turbo Tax is right there with guidance and insight. Intuitive interface makes you feel as though someone is helping you from start to finish. Taxes can be complicated, Turbo Tax makes the process "Less Taxing". Thank you...
Date published: 2021-05-16
Rated 5 out of 5 by from Its easy Had no problems this year doing my own taxes, it was easy, but it takes time.
Date published: 2021-05-16
Rated 4 out of 5 by from Turbo Tax makes light work of tax jobs My experience this year was not exactly the experience I had been accustomed to in the past. Last year my situation had several twists but I was guided through them with great efficiency. This year I anticipated a similar situation. Communication was too robotic for me. One helper was out of her league in trying to answer property questions and loss that could be carried over.We were done in a few minutes and I was able to file my return.
Date published: 2021-05-16
Rated 2 out of 5 by from Real weaknesses My issues: 1. I cannot sort donations by alphabetical order. How hard would that to be to do? 2. When I need to go back into the prior year forms I have to flip through 264 page of PDFS instead of an on line version as the present year. I used to be able to do that. 3. Help function is weak as most are. Referring me to the community is really dropping the ball. When I have a question I simply call the IRS and get a straight forward answer. 4. Constant up-sales. I know what I need.
Date published: 2021-05-16
Rated 5 out of 5 by from Turbox is awesome It makes taxing much easier and saves a lot of time. Thank you so much
Date published: 2021-05-16
Rated 3 out of 5 by from Turbo Tax is nice to use but fees I tried to engage with turbo tax experts but could never get to one and was prompted to pay a fee to upgrade in order to talk to one. which is ironic because I wanted to talk to someone about why random fees kept popping into my final confirmation. I've had an HSA for awhile and dont recall paying due to it. This year I did, and a $50 charge to file state taxes now, which has never happened. With fee's adding up it will be worth going to an in person tax handler next year.
Date published: 2021-05-16
All TurboTax® Offerings Reviews - Page 847