TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294017 reviews)
Star ratings are from 2022
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Rated 1 out of 5 by from Awful cumbersome zero support Extremely difficult and cumbersome, no way to review or see what's entered-I was confused and frustrated multiple times in using this system
Date published: 2022-04-16
Rated 2 out of 5 by from Rough Year I have used TurboTax for several years now. I've always felt like it's a little pricey for what I need, and I don't like the hidden fee options they save for the end... BUT for the sake of convenience, it's been my continued choice. However, this year, I sold my home and needed to repay my first time homebuyer's credit. The software asked me if I had that credit, I checked yes. The software responded by saying the 5405 form would be deleted, did I want that. I checked no. To which I was redirected to the same question and the cycle continued for about 10 rounds until I figured that I must not need the form, or the software would help me with what I needed when I got there. Nope. My filing was rejected because I was missing that form and I had to figure out where to find it and how to fill it out myself. Very disappointed this year. I also bought it early at COSTCO thinking I was being smart and saving a few dollars, but really it was the same price because they still had an added charge to e-file for state.
Date published: 2022-04-16
Rated 5 out of 5 by from Turbo Tax is Great I have used Turbo Tax for a number of years. each year it seems to get easier.
Date published: 2022-04-16
Rated 1 out of 5 by from Lost a Customer I've been filing with Turbotax since 2013. Every year I was able to file without stress. This year was completely different. My rep was not helpful, she was condescending in the way she spoke with me and could not have made this any more stressful.
Date published: 2022-04-16
Rated 5 out of 5 by from Very good Good experience! Very knowledgeable pleasant and helpful.
Date published: 2022-04-16
Rated 2 out of 5 by from Pretty Good, But don't take alien case in account Easier to understand than official documenatation. But for Alien it does not take in accounte the case where you are try to claim your own childrens and "if you are applying for an ITIN or ATIN for the child on or before the due date of your return" (from 1040 notice, "Who Qualifies as Your Dependent" chapter. It means on Alien case "Best return garanties is false...
Date published: 2022-04-16
Rated 4 out of 5 by from going rate? I guess for the rapid ability to file, ease of filing and the thoroughness. Its not a bad price. I just wish it would have been less expensive between the state and federal it was over a hundred bucks :-(
Date published: 2022-04-16
Rated 5 out of 5 by from Easy and accurate EASY AND FAST BUT NOT CHEAP, WHERE IS THE SALE THAT I ALWAYS HEAR ABOUT?
Date published: 2022-04-16
Rated 5 out of 5 by from Better Than H&R Block Better than H&R Block for sure. Not perfect. Seems impossible for whoever it is that writes the Help blurbs on either program to translate tax jargon into terms a normal human can understand. But Turbo Tax does a better job, a bit more user friendly and holds your hand a bit more at times. Worth the few extra dollars for sure. Still tho, sometimes when you really need help the most, the software leaves you high and dry and tells you to figure it out yourself. Be sure to get the download version rather than online version. Cheaper and better, and a bit easier to integrate last year's return info if it's from a PDF. Overall, very good, but could still be better. It'd be nice to have a photo import option for documents, and the text could be worded even in more layman's terms.
Date published: 2022-04-16
Rated 4 out of 5 by from Turbo Tax is a life saver! Easy to use! Great tax filing experience! No need to go to an expensive tax professional!
Date published: 2022-04-16
All TurboTax® Offerings Reviews - Page 8458
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from Awful cumbersome zero support Extremely difficult and cumbersome, no way to review or see what's entered-I was confused and frustrated multiple times in using this system
Date published: 2022-04-16
Rated 2 out of 5 by from Rough Year I have used TurboTax for several years now. I've always felt like it's a little pricey for what I need, and I don't like the hidden fee options they save for the end... BUT for the sake of convenience, it's been my continued choice. However, this year, I sold my home and needed to repay my first time homebuyer's credit. The software asked me if I had that credit, I checked yes. The software responded by saying the 5405 form would be deleted, did I want that. I checked no. To which I was redirected to the same question and the cycle continued for about 10 rounds until I figured that I must not need the form, or the software would help me with what I needed when I got there. Nope. My filing was rejected because I was missing that form and I had to figure out where to find it and how to fill it out myself. Very disappointed this year. I also bought it early at COSTCO thinking I was being smart and saving a few dollars, but really it was the same price because they still had an added charge to e-file for state.
Date published: 2022-04-16
Rated 5 out of 5 by from Turbo Tax is Great I have used Turbo Tax for a number of years. each year it seems to get easier.
Date published: 2022-04-16
Rated 1 out of 5 by from Lost a Customer I've been filing with Turbotax since 2013. Every year I was able to file without stress. This year was completely different. My rep was not helpful, she was condescending in the way she spoke with me and could not have made this any more stressful.
Date published: 2022-04-16
Rated 5 out of 5 by from Very good Good experience! Very knowledgeable pleasant and helpful.
Date published: 2022-04-16
Rated 2 out of 5 by from Pretty Good, But don't take alien case in account Easier to understand than official documenatation. But for Alien it does not take in accounte the case where you are try to claim your own childrens and "if you are applying for an ITIN or ATIN for the child on or before the due date of your return" (from 1040 notice, "Who Qualifies as Your Dependent" chapter. It means on Alien case "Best return garanties is false...
Date published: 2022-04-16
Rated 4 out of 5 by from going rate? I guess for the rapid ability to file, ease of filing and the thoroughness. Its not a bad price. I just wish it would have been less expensive between the state and federal it was over a hundred bucks :-(
Date published: 2022-04-16
Rated 5 out of 5 by from Easy and accurate EASY AND FAST BUT NOT CHEAP, WHERE IS THE SALE THAT I ALWAYS HEAR ABOUT?
Date published: 2022-04-16
Rated 5 out of 5 by from Better Than H&R Block Better than H&R Block for sure. Not perfect. Seems impossible for whoever it is that writes the Help blurbs on either program to translate tax jargon into terms a normal human can understand. But Turbo Tax does a better job, a bit more user friendly and holds your hand a bit more at times. Worth the few extra dollars for sure. Still tho, sometimes when you really need help the most, the software leaves you high and dry and tells you to figure it out yourself. Be sure to get the download version rather than online version. Cheaper and better, and a bit easier to integrate last year's return info if it's from a PDF. Overall, very good, but could still be better. It'd be nice to have a photo import option for documents, and the text could be worded even in more layman's terms.
Date published: 2022-04-16
Rated 4 out of 5 by from Turbo Tax is a life saver! Easy to use! Great tax filing experience! No need to go to an expensive tax professional!
Date published: 2022-04-16
All TurboTax® Offerings Reviews - Page 8458