TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

TurboTaxTurboTax Customer Ratings & Reviews
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Rated 4 out of 5 by from TurboTax - Good but not Great Every year I love using your software and find it easy to use to prepare and submit my taxes. However, this year I found extra annoying that I was dropped from your system at least 10 times today alone due to your the very short window allowed for inactivity as I searched for information to submit in my form. This required that I then renter my login credentials to access again. As if that was not enough, I am prompted to enter login and password - OR - have. text sent to my mobile. I enter my login and password - AND - followed with a text for 2FA. So this is not an OR it is an AND situation regardless of choosing the first. While I appreciate the fact that you use 2FA for my security, I would recommend that you reassess your 'inactivity window' which is what caused numerous delays for me during my use of the tool.
Date published: 2023-04-18
Rated 5 out of 5 by from turbobetterlatethannever It was relatively quick and easy. Felt confident using the product
Date published: 2023-04-18
Rated 3 out of 5 by from More help I would like to get at least an option for a few questions to an agent without having to pay more.
Date published: 2023-04-18
Rated 2 out of 5 by from Confusing and cumbersome I thought the software this year was confusing and cumbersome. You have ruined the program with s-called "improvements." I will likely use another provider next year.
Date published: 2023-04-18
Rated 5 out of 5 by from Turbo Tax was easy and accurate IT was easy to navigate the systems. The system would always help when I needed or had additional questions.
Date published: 2023-04-18
Rated 4 out of 5 by from It's great To expensive. Helpful. Ok liked it just fine. Wil use again
Date published: 2023-04-18
Rated 5 out of 5 by from Easiest tax preparing software out there... ...you can go check like I did and just end up right back here... With lost time of course 🤦‍♂️🤷‍♂️. The organized step by step process makes it super simple and has detailed explanations if something is not understood on your taxes. Other sites I tried left me at halt and ended up quitting with tax infoglut, draining. Thanks TurboTax.
Date published: 2023-04-18
Rated 5 out of 5 by from Turbo Tax IS Awesome Turbo tax is like having a friend hold your hand while you're going through an anxiety producing process. It helps with everything and brings up areas I didn't know about or hadn't thought about
Date published: 2023-04-18
Rated 5 out of 5 by from TurboTax is the best I was able to complete my taxes and with confidence using TurboTax.
Date published: 2023-04-18
Rated 5 out of 5 by from Works Great Turbo Tax Very easy to use and the help links are great
Date published: 2023-04-18
All TurboTax® Offerings Reviews - Page 846
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from TurboTax - Good but not Great Every year I love using your software and find it easy to use to prepare and submit my taxes. However, this year I found extra annoying that I was dropped from your system at least 10 times today alone due to your the very short window allowed for inactivity as I searched for information to submit in my form. This required that I then renter my login credentials to access again. As if that was not enough, I am prompted to enter login and password - OR - have. text sent to my mobile. I enter my login and password - AND - followed with a text for 2FA. So this is not an OR it is an AND situation regardless of choosing the first. While I appreciate the fact that you use 2FA for my security, I would recommend that you reassess your 'inactivity window' which is what caused numerous delays for me during my use of the tool.
Date published: 2023-04-18
Rated 5 out of 5 by from turbobetterlatethannever It was relatively quick and easy. Felt confident using the product
Date published: 2023-04-18
Rated 3 out of 5 by from More help I would like to get at least an option for a few questions to an agent without having to pay more.
Date published: 2023-04-18
Rated 2 out of 5 by from Confusing and cumbersome I thought the software this year was confusing and cumbersome. You have ruined the program with s-called "improvements." I will likely use another provider next year.
Date published: 2023-04-18
Rated 5 out of 5 by from Turbo Tax was easy and accurate IT was easy to navigate the systems. The system would always help when I needed or had additional questions.
Date published: 2023-04-18
Rated 4 out of 5 by from It's great To expensive. Helpful. Ok liked it just fine. Wil use again
Date published: 2023-04-18
Rated 5 out of 5 by from Easiest tax preparing software out there... ...you can go check like I did and just end up right back here... With lost time of course 🤦‍♂️🤷‍♂️. The organized step by step process makes it super simple and has detailed explanations if something is not understood on your taxes. Other sites I tried left me at halt and ended up quitting with tax infoglut, draining. Thanks TurboTax.
Date published: 2023-04-18
Rated 5 out of 5 by from Turbo Tax IS Awesome Turbo tax is like having a friend hold your hand while you're going through an anxiety producing process. It helps with everything and brings up areas I didn't know about or hadn't thought about
Date published: 2023-04-18
Rated 5 out of 5 by from TurboTax is the best I was able to complete my taxes and with confidence using TurboTax.
Date published: 2023-04-18
Rated 5 out of 5 by from Works Great Turbo Tax Very easy to use and the help links are great
Date published: 2023-04-18
All TurboTax® Offerings Reviews - Page 846