TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294017 reviews)
Star ratings are from 2022
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo Tax is awesome Very easy to use. Guidance through the program is better than last year by identifying that the standard deduction is the better option earlier in the process!
Date published: 2022-04-09
Rated 4 out of 5 by from It was easy to use Had a great experience. Marty was great, though I had little communication with him. I'm sure he knows all tax breaks I could receive, however.
Date published: 2022-04-09
Rated 4 out of 5 by from Still a great product, just one annoying bug TurboTax has been a tremendous help to me for years now. I tried a competitor's software a few years ago, and it definitely wasn't as good (it didn't handle my employer's Railroad Retirement W-2 items well at all). There's just one problem I have: My employer leaves Box 16 of my W-2 blank for the state where I live. (I work in a different state.) I've called them about this, and they insist it's not required. TurboTax allows me to leave that box blank when entering my W-2 information, but at the end when I try to E-file my taxes, TurboTax won't do it until I fill that box in. I've had to mail in my federal taxes for the past two years because of this.
Date published: 2022-04-09
Rated 1 out of 5 by from Horrible After paying for the software that said included the e-file for state and federal, I was then asked and charged again for it. I had to pay double, I will never use the product again and don't recommend this product, unless you want to pay double for it.
Date published: 2022-04-09
Rated 5 out of 5 by from Quick and easy Thorough and simple and only took a few hours to complete
Date published: 2022-04-09
Rated 3 out of 5 by from not what I thought Was not the price expected, did my taxes last year with similar results
Date published: 2022-04-09
Rated 3 out of 5 by from state level instructions confusing, year after yea Been using TurboTax for many years. IMO, instructions for state forms have always been mediocre. It's as if the company just doesn't review and consider the way that instructions are phrased on the software. But it's getting worse. C'mon guys, we're relying on you in order to do our taxes. READ what you're putting into the software and THINK whether it's clear what you're telling people to do. HINT: It's often NOT clear. And I'm not even doing anything particularly sophisticated. Just a homeowner who works in NYC but lives in NJ.
Date published: 2022-04-09
Rated 2 out of 5 by from Too many "Partners"... I've been using TurboTax for 8 years now. This will probably be my last. There are way too many disclosures and fine print at the end. Not a fan of whatever the Greendot non-sense and their fees are. I'm not paying them to process anything going forward and since they are a surprise sprung on you at the end, I won't begin with TurboTax again.
Date published: 2022-04-09
Rated 5 out of 5 by from EASY AND AFFORDABLE Easy to do, let me feel independent and confident!!!
Date published: 2022-04-09
Rated 5 out of 5 by from Easy and simple I decided this year to use help and I'm not afraid to said it was the right decision. Simple and efficient. Franklin the expert that help didn't waste any time helping and been available 24/7
Date published: 2022-04-09
All TurboTax® Offerings Reviews - Page 8449
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo Tax is awesome Very easy to use. Guidance through the program is better than last year by identifying that the standard deduction is the better option earlier in the process!
Date published: 2022-04-09
Rated 4 out of 5 by from It was easy to use Had a great experience. Marty was great, though I had little communication with him. I'm sure he knows all tax breaks I could receive, however.
Date published: 2022-04-09
Rated 4 out of 5 by from Still a great product, just one annoying bug TurboTax has been a tremendous help to me for years now. I tried a competitor's software a few years ago, and it definitely wasn't as good (it didn't handle my employer's Railroad Retirement W-2 items well at all). There's just one problem I have: My employer leaves Box 16 of my W-2 blank for the state where I live. (I work in a different state.) I've called them about this, and they insist it's not required. TurboTax allows me to leave that box blank when entering my W-2 information, but at the end when I try to E-file my taxes, TurboTax won't do it until I fill that box in. I've had to mail in my federal taxes for the past two years because of this.
Date published: 2022-04-09
Rated 1 out of 5 by from Horrible After paying for the software that said included the e-file for state and federal, I was then asked and charged again for it. I had to pay double, I will never use the product again and don't recommend this product, unless you want to pay double for it.
Date published: 2022-04-09
Rated 5 out of 5 by from Quick and easy Thorough and simple and only took a few hours to complete
Date published: 2022-04-09
Rated 3 out of 5 by from not what I thought Was not the price expected, did my taxes last year with similar results
Date published: 2022-04-09
Rated 3 out of 5 by from state level instructions confusing, year after yea Been using TurboTax for many years. IMO, instructions for state forms have always been mediocre. It's as if the company just doesn't review and consider the way that instructions are phrased on the software. But it's getting worse. C'mon guys, we're relying on you in order to do our taxes. READ what you're putting into the software and THINK whether it's clear what you're telling people to do. HINT: It's often NOT clear. And I'm not even doing anything particularly sophisticated. Just a homeowner who works in NYC but lives in NJ.
Date published: 2022-04-09
Rated 2 out of 5 by from Too many "Partners"... I've been using TurboTax for 8 years now. This will probably be my last. There are way too many disclosures and fine print at the end. Not a fan of whatever the Greendot non-sense and their fees are. I'm not paying them to process anything going forward and since they are a surprise sprung on you at the end, I won't begin with TurboTax again.
Date published: 2022-04-09
Rated 5 out of 5 by from EASY AND AFFORDABLE Easy to do, let me feel independent and confident!!!
Date published: 2022-04-09
Rated 5 out of 5 by from Easy and simple I decided this year to use help and I'm not afraid to said it was the right decision. Simple and efficient. Franklin the expert that help didn't waste any time helping and been available 24/7
Date published: 2022-04-09
All TurboTax® Offerings Reviews - Page 8449