TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294017 reviews)
Star ratings are from 2022
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Rated 2 out of 5 by from Used to be easy and free I feel like the wording used in some parts pushes you to lay extra on top of the basic fee to get additional help filing. If you are charging to use the service now then at least make it as simple as possible for people to use.
Date published: 2022-04-16
Rated 1 out of 5 by from TurboTax didn't work right I used TurboTax for 2020. But when I filed 2021 return it was rejected by IRS saying my AGI didn't match. TurboTax kept asking how I filed my 2020 return and it didn't give me option to select TurboTax. This was not an experience I was looking for.
Date published: 2022-04-16
Rated 2 out of 5 by from Glitchy this year In years past, TT worked flawlessly. This year, updates were difficult on multiple occasions and a few times required a download patch. Not the experience with which I am accustomed, it made the process more difficult and filled with stress and anxiety.
Date published: 2022-04-16
Rated 5 out of 5 by from Tax season is better with Turbo Tax The built in error review feature is great. It even catches mismatched zip codes for the state. This extra features catches any little missed entry or incorrect entry, thus, it can be fixed prior to filing. Very helpful. Thanks Turbo Tax!
Date published: 2022-04-16
Rated 5 out of 5 by from Goodnstuff Great tool - form and other items Tom help complete ntexes
Date published: 2022-04-16
Rated 2 out of 5 by from Not worth it At the end taxes were filed, but I don’t know who to blame, my agent didn’t call me for almost two weeks, like at all, then he told me it was because he only works on evenings, and I have a second shift job, which made it really hard to communicate. TurboTax should match the agent and costumer schedule to make it easier.
Date published: 2022-04-16
Rated 5 out of 5 by from My go to for Tax time Thank you for making a hard time, easy and painless.
Date published: 2022-04-16
Rated 4 out of 5 by from Fast and Easy Intuitive and easy. This comment fields requirements' are too long
Date published: 2022-04-16
Rated 5 out of 5 by from Easy to use! I had the best help from Carolyn in reviewing my taxes. Articulate, competent, explains well, calm and has a great sense of humor!
Date published: 2022-04-16
Rated 5 out of 5 by from Love TurboTax Use it every year..........................................................
Date published: 2022-04-16
All TurboTax® Offerings Reviews - Page 8444
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from Used to be easy and free I feel like the wording used in some parts pushes you to lay extra on top of the basic fee to get additional help filing. If you are charging to use the service now then at least make it as simple as possible for people to use.
Date published: 2022-04-16
Rated 1 out of 5 by from TurboTax didn't work right I used TurboTax for 2020. But when I filed 2021 return it was rejected by IRS saying my AGI didn't match. TurboTax kept asking how I filed my 2020 return and it didn't give me option to select TurboTax. This was not an experience I was looking for.
Date published: 2022-04-16
Rated 2 out of 5 by from Glitchy this year In years past, TT worked flawlessly. This year, updates were difficult on multiple occasions and a few times required a download patch. Not the experience with which I am accustomed, it made the process more difficult and filled with stress and anxiety.
Date published: 2022-04-16
Rated 5 out of 5 by from Tax season is better with Turbo Tax The built in error review feature is great. It even catches mismatched zip codes for the state. This extra features catches any little missed entry or incorrect entry, thus, it can be fixed prior to filing. Very helpful. Thanks Turbo Tax!
Date published: 2022-04-16
Rated 5 out of 5 by from Goodnstuff Great tool - form and other items Tom help complete ntexes
Date published: 2022-04-16
Rated 2 out of 5 by from Not worth it At the end taxes were filed, but I don’t know who to blame, my agent didn’t call me for almost two weeks, like at all, then he told me it was because he only works on evenings, and I have a second shift job, which made it really hard to communicate. TurboTax should match the agent and costumer schedule to make it easier.
Date published: 2022-04-16
Rated 5 out of 5 by from My go to for Tax time Thank you for making a hard time, easy and painless.
Date published: 2022-04-16
Rated 4 out of 5 by from Fast and Easy Intuitive and easy. This comment fields requirements' are too long
Date published: 2022-04-16
Rated 5 out of 5 by from Easy to use! I had the best help from Carolyn in reviewing my taxes. Articulate, competent, explains well, calm and has a great sense of humor!
Date published: 2022-04-16
Rated 5 out of 5 by from Love TurboTax Use it every year..........................................................
Date published: 2022-04-16
All TurboTax® Offerings Reviews - Page 8444