TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from Kinda feel like I got ripped off Basically, I've used TT for a long time...I can't back this up for sure but I'm thinking 15 or so years. Anyway, I'm used to paying about $90 total for this. Basic use (because I don't need anything else), no state and no expert help. I get that prices have increased but - dang. $200!? I'll also grant that this may be a "me" problem, but I didn't see another option. I ended up in the "Turbo Tax Live" or whatever that boasted immediate online support and said "premium" in the top corner. I couldn't find a way to get out of it. It was just circular. If that's how it is, I guess that's how it is now, but then at the end, I saw some reference to "basic" pricing. But I couldn't select it - could never get out. In fact, before I even started, I tried to bail out completely and come back in - but there I was, stuck in premium with no obvious exit. i guess I should have called, but I assumed it would let me select what I wanted toward the end like always. This just felt really shady and predatory. Whatever. TT is always easy and I appreciate the way it works, which is why I'll probably continue to use it. But you can be sure next year I won't be starting anything until I get someone to get me back to basic.
Date published: 2023-03-01
Rated 1 out of 5 by from They Lie when it's suppose to be free!! I always use this service not anymore!! I always get the free one, & if I ask a question it's would cost me these Horriable fees!! that are totaled at the end
Date published: 2023-03-01
Rated 3 out of 5 by from Was more difficult this year. More ques. It was more difficult than last year. Had to call for help.
Date published: 2023-03-01
Rated 5 out of 5 by from Turbo tax is awesome It is very easy to follow. I would recommend this software to anyone.
Date published: 2023-03-01
Rated 5 out of 5 by from Fonshell Fonshell was very helpful and was a great communicator of what she was doing
Date published: 2023-03-01
Rated 3 out of 5 by from Thought my total would be $128, but it was $167 I felt a little tricked that the state return was an additional $39 and I found out after I was done filling out the Federal. TurboTax worked well for me but I have a relatively simple return. It got annoying to be asked to upgrade several times during the process.
Date published: 2023-03-01
Rated 5 out of 5 by from Easy I have been doing myself for 8 yrs pay the extra for double checks and audit protection so get less but worth not having to worry about it.
Date published: 2023-03-01
Rated 4 out of 5 by from Solid product My only real beef with TurboTax is the way they try to get you to buy up. It might be a good deal, but I do not need it. Otherwise, it's pretty straightforward to use.
Date published: 2023-03-01
Rated 5 out of 5 by from Thank you TurboTax ! File my taxes with TurboTax was a piece of cake. Thank you, TurboTax, again!
Date published: 2023-03-01
Rated 3 out of 5 by from Turbo Tax "Chat" isn't good. I connected to Chat to get assistance on a tax question, and I was left hanging. Finally, was told I was being transferred to another assistant and no one ever responded.
Date published: 2023-03-01
All TurboTax® Offerings Reviews - Page 8437
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from Kinda feel like I got ripped off Basically, I've used TT for a long time...I can't back this up for sure but I'm thinking 15 or so years. Anyway, I'm used to paying about $90 total for this. Basic use (because I don't need anything else), no state and no expert help. I get that prices have increased but - dang. $200!? I'll also grant that this may be a "me" problem, but I didn't see another option. I ended up in the "Turbo Tax Live" or whatever that boasted immediate online support and said "premium" in the top corner. I couldn't find a way to get out of it. It was just circular. If that's how it is, I guess that's how it is now, but then at the end, I saw some reference to "basic" pricing. But I couldn't select it - could never get out. In fact, before I even started, I tried to bail out completely and come back in - but there I was, stuck in premium with no obvious exit. i guess I should have called, but I assumed it would let me select what I wanted toward the end like always. This just felt really shady and predatory. Whatever. TT is always easy and I appreciate the way it works, which is why I'll probably continue to use it. But you can be sure next year I won't be starting anything until I get someone to get me back to basic.
Date published: 2023-03-01
Rated 1 out of 5 by from They Lie when it's suppose to be free!! I always use this service not anymore!! I always get the free one, & if I ask a question it's would cost me these Horriable fees!! that are totaled at the end
Date published: 2023-03-01
Rated 3 out of 5 by from Was more difficult this year. More ques. It was more difficult than last year. Had to call for help.
Date published: 2023-03-01
Rated 5 out of 5 by from Turbo tax is awesome It is very easy to follow. I would recommend this software to anyone.
Date published: 2023-03-01
Rated 5 out of 5 by from Fonshell Fonshell was very helpful and was a great communicator of what she was doing
Date published: 2023-03-01
Rated 3 out of 5 by from Thought my total would be $128, but it was $167 I felt a little tricked that the state return was an additional $39 and I found out after I was done filling out the Federal. TurboTax worked well for me but I have a relatively simple return. It got annoying to be asked to upgrade several times during the process.
Date published: 2023-03-01
Rated 5 out of 5 by from Easy I have been doing myself for 8 yrs pay the extra for double checks and audit protection so get less but worth not having to worry about it.
Date published: 2023-03-01
Rated 4 out of 5 by from Solid product My only real beef with TurboTax is the way they try to get you to buy up. It might be a good deal, but I do not need it. Otherwise, it's pretty straightforward to use.
Date published: 2023-03-01
Rated 5 out of 5 by from Thank you TurboTax ! File my taxes with TurboTax was a piece of cake. Thank you, TurboTax, again!
Date published: 2023-03-01
Rated 3 out of 5 by from Turbo Tax "Chat" isn't good. I connected to Chat to get assistance on a tax question, and I was left hanging. Finally, was told I was being transferred to another assistant and no one ever responded.
Date published: 2023-03-01
All TurboTax® Offerings Reviews - Page 8437