TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

TurboTaxTurboTax Customer Ratings & Reviews
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Rated 3 out of 5 by from Would be great but for how expensive it is When I first filed my taxes through Turbo Tax, it was free. The next year, I saw that they were going to charge me, so I switched to Credit Karma and did it free through them for a couple years. Fast forward to 1-2 years ago, Turbo Tax absorbed CK, and I have to pay. I wouldn't complain about it except for the fact that last year I paid something like $75 for using Turbo Tax (cheapest available). This year, same package but it cost over $150. What the heck?
Date published: 2023-03-02
Rated 5 out of 5 by from Turbo Tax is Amazing Its self explanatory and easy to use for a novice like me....
Date published: 2023-03-02
Rated 3 out of 5 by from Help & Customer Service was not too good Needed assistance throughout. 2 of 5 reps were very helpful & kind. I received a call but they hung up on me right away. (This happened twice. Had to resubmit a request, waited 2x longer) I didn’t receive a call a different time too… Screen share did not work on my IPad Pro. So I had to go back and forth with my laptop which was kind of inconvenient… I love the convenience of TurboTax online. I love the FAQ & examples they provide throughout the process. That’s why I continue to use TurboTax. But the customer service was my only issue. As if I was a burden..
Date published: 2023-03-02
Rated 5 out of 5 by from Turbo Tax made filing SO easy It is a very user friendly process and I appreciate all the side help available. Knowing I have their assistance if anything goes south.
Date published: 2023-03-02
Rated 5 out of 5 by from Very helpful and user friendly Very friendly and very helpful. I would def. Recommend this software
Date published: 2023-03-02
Rated 5 out of 5 by from Turbo tax is awesome! I love using turbo tax because it's easy to navigate. It's so user friendly and takes the stress out of doing taxes.
Date published: 2023-03-02
Rated 5 out of 5 by from Thank you TurboTax! Yolanda did all the work while I kicked back. Thank you!
Date published: 2023-03-02
Rated 5 out of 5 by from 9 Year with Turbo Tax and still clicking Every year it refines the product and in 9years never had to call them or now chat with anyone for any questions. Its very easy to use and love it
Date published: 2023-03-02
Rated 5 out of 5 by from Done with taxes Efficient and simple to file taxes with TurboTax. Conveniently filed form home and at my own pase. I feel confident in filing with all of the tools and information available within program.
Date published: 2023-03-02
Rated 5 out of 5 by from Turbo tax is awesome and will recommend to family I love it very helpful and would recommend family and friends to use turbo. Tax
Date published: 2023-03-02
All TurboTax® Offerings Reviews - Page 8436
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from Would be great but for how expensive it is When I first filed my taxes through Turbo Tax, it was free. The next year, I saw that they were going to charge me, so I switched to Credit Karma and did it free through them for a couple years. Fast forward to 1-2 years ago, Turbo Tax absorbed CK, and I have to pay. I wouldn't complain about it except for the fact that last year I paid something like $75 for using Turbo Tax (cheapest available). This year, same package but it cost over $150. What the heck?
Date published: 2023-03-02
Rated 5 out of 5 by from Turbo Tax is Amazing Its self explanatory and easy to use for a novice like me....
Date published: 2023-03-02
Rated 3 out of 5 by from Help & Customer Service was not too good Needed assistance throughout. 2 of 5 reps were very helpful & kind. I received a call but they hung up on me right away. (This happened twice. Had to resubmit a request, waited 2x longer) I didn’t receive a call a different time too… Screen share did not work on my IPad Pro. So I had to go back and forth with my laptop which was kind of inconvenient… I love the convenience of TurboTax online. I love the FAQ & examples they provide throughout the process. That’s why I continue to use TurboTax. But the customer service was my only issue. As if I was a burden..
Date published: 2023-03-02
Rated 5 out of 5 by from Turbo Tax made filing SO easy It is a very user friendly process and I appreciate all the side help available. Knowing I have their assistance if anything goes south.
Date published: 2023-03-02
Rated 5 out of 5 by from Very helpful and user friendly Very friendly and very helpful. I would def. Recommend this software
Date published: 2023-03-02
Rated 5 out of 5 by from Turbo tax is awesome! I love using turbo tax because it's easy to navigate. It's so user friendly and takes the stress out of doing taxes.
Date published: 2023-03-02
Rated 5 out of 5 by from Thank you TurboTax! Yolanda did all the work while I kicked back. Thank you!
Date published: 2023-03-02
Rated 5 out of 5 by from 9 Year with Turbo Tax and still clicking Every year it refines the product and in 9years never had to call them or now chat with anyone for any questions. Its very easy to use and love it
Date published: 2023-03-02
Rated 5 out of 5 by from Done with taxes Efficient and simple to file taxes with TurboTax. Conveniently filed form home and at my own pase. I feel confident in filing with all of the tools and information available within program.
Date published: 2023-03-02
Rated 5 out of 5 by from Turbo tax is awesome and will recommend to family I love it very helpful and would recommend family and friends to use turbo. Tax
Date published: 2023-03-02
All TurboTax® Offerings Reviews - Page 8436